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Case Study Planning Sheet for Imperial Hotel

   

Added on  2020-10-22

9 Pages2551 Words236 Views
Imperial hotel case studyplanning sheet

Table of ContentsINTRODUCTION...........................................................................................................................1Causes of problems and their relationship with another problems.............................................1Management and motivational theories for solving problem.....................................................2Resolutions and suggestion for problem solving........................................................................4CONCLUSION................................................................................................................................5REFERENCES................................................................................................................................7

INTRODUCTIONHospitality sector focus on satisfying the needs of their guests and customers. Imperialhotel is also hospitality sector. It focuses on satisfying their customers and employees in order toattract more guests towards the hotel. Imperial is a 4 star hotel that is located in London. Thishotel was established in 1911 by Charles Fitzory Doll. It has almost 500 rooms and 12conference rooms and has staff of 450. This study will tell about the problems which arises in thehotel like dissatisfaction of guests, increment in labour turnover, poor management andmaintenance etc. It makes strategies for solving these problems because it creates many problemsas it decreases the sales and profits of the hotel (Boella, 2017). It also uses the best theory forsolving the problem and for eliminating reason that causes these problems.Causes of problems and their relationship with another problemsThere are several problems arises in imperial hotel which create many negative effect andhave negative impact on the holes and customers. Some of the problems are: Increasing staffturnover, poor guest satisfaction that dissatisfy them, negative work culture, poor team workingand back of house staff. These all are dangerous problem that have negative impact on the hotel.There are many causes of arising these problems. Housekeeping and maintenance problems: There are many challenges which imperialhotel has to face like staffing for housekeeping department. This hotel has 400-500 rooms thatneed to be serviced. For servicing and maintenance of these rooms, it requires housekeeper andsupervisor. It has to face problems regarding recruitment of room attendants. Currently its staffturnover has decreased by 40%. People are becoming more aware and health conscious. Roomcleanliness is the most important feature for Imperial hotel. Guests prefer clean rooms. Hotelmaintenance workers and helpers that repairs all areas of the hotel and try to provide the bestquality services.Hotel maintenance department are responsible for management of processes and servicesthat help the hotel in improving their conditions and attracting more guests. There are manyreasons which create this problem such as: unskilled and lack of education of staff, lack ofproblem-solving skills and time management skills. Lack of departmental communication andineffective communication among staff also become the reason of maintenance problem. Poor1

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