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Introduction to Management Assignment Solved - The Imperial Hotel

   

Added on  2020-10-22

10 Pages2554 Words353 Views
INTRODUCTION TOMANAGEMENT
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Table of ContentsINTRODUCTION...........................................................................................................................1ANALYSIS OF THE INDIVIDUAL PROBLEM..........................................................................2Cause of the problem..................................................................................................................2Effects of the problem.................................................................................................................2Management theories to fix the problem....................................................................................3Summary and justification..........................................................................................................6CONCLUSION................................................................................................................................7REFERENCES................................................................................................................................8
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Problem 5: Back of house staff (Housekeeping, Kitchen, Maintenance) Poor operating andcontrol procedure in place with stock being regularly pilfered and evidence of staff not meetingbasic Standard Operating Procedures (SOPS) resulting in unusually high operating costs.INTRODUCTIONManagement is the achievement of organisational objectives in an efficient and effectivemanner through planning, organising, staffing, directing and controlling resources of thebusiness. The Imperial Hotel is one of the best hotel in the heart of London (The Imperial Hotel,2019). However, there are some issues that has been experiencing by the new manager of thehotel, these problems have potential to destroy the image as a four star hotels in London. The new manager identify that, currently organisation facing problem with the staffingthe housekeeping department and in recruiting room attendance in past years. The staff ofhousekeeping Guests are complaining about poor service. The problems can be due to impropermanagement within the industry. Currently the staff turnover in the industry is 60% a year. Thenon-Spanish staff that are employed as in-house staff have low performance and they are notmeeting the basic of standard operating procedure of the industry in compare to the Spanish staff.This study will discuss the fifth problem that the hotel is currently facing. Furthermore,some management theories will discuss that will help Peter Farnsworth to overcome the issue.1Illustration 1: Logo of The Imperial Hotel(Source: The Imperial Hotel, 2019)
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