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Introduction to Management

   

Added on  2021-02-20

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Introduction to Management(PROBLEM No. 5)
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Table of ContentsINTRODUCTION...........................................................................................................................1Analysis : ........................................................................................................................................5Recommendation.............................................................................................................................6Conclusion.......................................................................................................................................6REFERENCES................................................................................................................................7
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INTRODUCTIONManagement is the primary function to get people to work together for achieve theorganizational goals. Its process includes planning, organizing, staffing, directing andcontrolling. There are different management style are adapting by the organisations likeTraditional, team, and servant etc. Under the file it is discuses about The Imperial Hotel. The Imperial Hotel is in London. It is a 500 bedroom hotel which is owned and managed by apopular international branded chain of hotels in the 4 star market named Star Hotels whichoperates 25 hotels in the UK. It provides conference facility to the businessperson guests and allthe luxuries provides by them like they haver 3 bars inside the hotel and swimming-pool in theheart of the hotel. This report includes the problem of staff of The Imperial Hotel that theemployees turnover is rapidly increased there were many conflicts among the workers and itcauses demotivation and dissatisfaction on job employees were leave the hotel and those who arein, they were not done there job in effective manners the guests were complaining about therooms attendant behave rude and issues regarding cleanness. In this report, discuses on thetheories of management and presents the analysis and solutions to this problems by usingmanagement theories of motivation and leadership theory.Problem of the hotel:The Imperial Hotel suffers from the lots of problems regarding the staff and thereperformance or inefficiency of work issues. There are 400-500 rooms in the hotel and formanaging it The Imperial needs a lower level staffs like room attendant housekeeping etc. buthotel were facing the problem of high employees turnover for a long period. Employees weretended to stay for no longer than six months(Grobelna, 2015). After all this, Hotel hire tworecruitment agencies named ABC (international) to filling up the various posts and agency hasstrong selection process, and they recruit Spanish staff for the housekeeping and room attendantfacility. But the Spanish staff used to work in a team, and they do not cooperate with non-Spanish workers, and they don't work with them, it causes dissatisfaction among the workers andconflicts on the workplace. The Imperial hotel has poor management team which is the reason ofsuch high turnover, job dissatisfaction, and demotivation among the employees. The mainproblem of The Imperial Hotel is lake of leadership skills in the management and poormotivation to the workers this leads higher turnover of employees. Causes: 1
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