Management and Operations Assignment - The Imperial Hotel
Added on 2020-10-23
10 Pages2660 Words243 Views
Leadership Management
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Imperial Hotel LondonReport
Table of ContentsINTRODUCTION...........................................................................................................................1TASKS.............................................................................................................................................1Problem 4: Front of house staff (Reception, Conference & Banqueting, and Restaurant & Bars) 11. The problem likely cause from management and operations perspective..............................12. Three Point plan for resolving the problem of Front house staff............................................23. Management and operations theories and principles..............................................................3CONCLUSION................................................................................................................................6REFERENCES................................................................................................................................7
INTRODUCTIONThe Imperial Hotel is situated on the east side of Russell Square in London. It is the branch ofImperial Hotels London. The original building was infrastructure by Charles Fitzroy Doll. TheImperial Hotel was built between the year 1905 and 1911. It was destroyed in 1966 and replacedwith a new building of the same name. The Imperial hotel building shares the Lodge with thePresident Hotel. The other hotels in the Imperial network are President, Bedford, Tavistock,Royal National, Morton and County, all situated on nearby streets of the London. The Imperial Hotel case study report will outline the Problem number 4 of Front of housestaff including Reception, Conference & Banqueting, and Restaurant & Bars. The problem is ofpoor team working and inefficient use of IT systems including the reservation and propertymanagement systems. The Report will outline that problem cause is arisen from management andoperations perspective in Imperial Hotel. Further the report will outline the 3 point plan forresolving the problem. Lastly the Imperial Hotel case study report will explain the Managementand operations theories and principles. Marketing managementMarketing management refers to the process of developing strategies and planning for product orservices, advertising, promotions, sales to reach desired customer segment and to satisfy thecustomer need in order to increase profitability in an organisation.TASKSProblem 4: Front of house staff (Reception, Conference & Banqueting, and Restaurant &Bars) 1. The problem likely cause from management and operations perspectiveAbout the problem- Poor team working and inefficient use of IT systems including thereservation and property management systems in Imperial Hotel in London.Cause of problem:The cause of problem is likely to be origin from management and operationsperspective in the Imperial Hotel. The 4 other problems are also based on front of house staffproblem. The role of the front of house staff mainly in the Reception, It has a crucial customer-facing role in offering services and giving support to guests in Imperial Hotel London. The otherdepartments including the kitchen, restaurants and conferencing are dependent on Reception forguest numbers and data (Yağar and Dökme, 2017). Reception staff of Imperial Hotel London1
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