Introduction to Management Theories
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Added on 2020-10-23
Introduction to Management Theories
Added on 2020-10-23
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Introduction toManagement
Table of ContentsINTRODUCTION...........................................................................................................................3Analysis of the problem...................................................................................................................3Identification of problem.............................................................................................................3Resolving issues..........................................................................................................................4Tuckman and Jensen model of team development.....................................................................4Problem from management and operations perspective.............................................................5Management theories..................................................................................................................6Principles of Management...........................................................................................................7CONCLUSION................................................................................................................................8REFERENCES................................................................................................................................9
INTRODUCTIONManagement in business refers to the monitoring, and controlling the activities of people,functions and operations of an organisation. Management is very necessary for the business firmsin order to execute their business operations with the required efficiency and performance foraccomplishing the desired organisational goals and objectives in an effective manner. Also dueto the improper management, business firms can face loss in revenue and many problems canarise which can further impact the operations and employees of firm. Due to this problem, theperformance and productivity of the firm can decrease along with the employees. The firmsneeds to develop effective strategies for facing such issues effectively so that these will notimpact the business operations and performance. Imperial Hotel is the chosen organisation in thisessay assignment which is hotel of the star chain. This is a chain of hotels which provideshospitality, food and lodging services to the customers who visit the hotel. This project is basedon the case study of Imperial hotel to determining the problem of poor team working andinefficient use of IT systems in the Front office of hotel including Reception, Conference &Banqueting, and Restaurant & Bars. This report will use the management theories to overcomethe issues of front office so that the performance can be enhanced.Analysis of the problemIdentification of problemThe organisations such as Imperial hotel needs to determine the reasons which arecausing the issues and problem in the development of effective strategies so that the businessoperations and functions can run effectively and smoothly. From the given case study of theImperial hotel, it has been identified that the Teams of the Front office such as Reception,Conference & Banqueting, and Restaurant & Bars are working poorly and the coordinationamong the team members. The issues among the team members also arising due to the inefficient use of IT systems in the departments or teams such as reservation and propertymanagement systems. The front office particularly reception plays a major and important role in providing theservices and support to the customers and reception is the first who face the customers. TheReception needs to be open 24 hours a day and the guest as well as staff calls reception in anyissue. Also the data regarding the arrival of guests, guest needs and guest billing etc. are
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