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The Imperial Hotel london Assignment PDF

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Added on  2021-01-02

The Imperial Hotel london Assignment PDF

   Added on 2021-01-02

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IMPERIAL HOTEL LONDON
The Imperial Hotel london Assignment PDF_1
Table of ContentsIntroduction..........................................................................................................................................2Problem Analysis.............................................................................................................................2The usage of Information Systems Theory with Imperial Hotel to ensure its smooth functioning.4CONCLUSION....................................................................................................................................4REFERENCES.....................................................................................................................................5Books and Journals..........................................................................................................................5
The Imperial Hotel london Assignment PDF_2
IntroductionThe front office department of Imperial Hotel is facing issues due to lack of communication with their guests and not being able to resolve the queries of the guest. Being a successful five star hotel it is necessary for the organisation to maintain their status and reputation. A new Head of Department of Front Office and Reception, working closing with the General Manager, is aware of the conflict issues within the department as well as with the other departments within the hotel and intends to undertake a stand to manage the conflict quickly and efficiently. The below report explores how he is going to manage and explore the options to solve the issue. Also, the report showcases the strategies and analyses the problem from every angle to create a system that would resolve the issue immediately and would ensure smooth operations for the organisation. Problem AnalysisFront Office:#Reception Issue - The Hotel Imperial facing problem at reception due to lack of proper Communication with their guests and not able to resolve their queries regarding hotel premises.Generally the front office manager is responsible to coordinate their team in such a dynamic way to rendering their services by greeting their guests with an appropriate manner. #Reservation Issue- While conversation with their guests, issue occurred with the calls & Interruption between their communication by technical error. The person who appointed as a Reservation manager is not able to giving all necessary information of the Imperial hotel such as having rooms with the appropriate bed-type, availability of premium rooms, a suit, preferred views, preferred floor etc.#Banqueting & conference Issue- The fundamental part of Hotel Imperial is that the team is not focusing on deliver their excellent services, by utilising their available premises to discovering theirguests by making enquiries for getting maximum bookings at the hotel for meeting as well as hosting events & corporate parties.#Bar & Restaurant Issue- The Hotel Imperial does not follow competitive market strategies like providing membership discount, Happy hours or seasonal & additional discount. They are not maintaining their staff with proper coordination for bar & Restaurant.
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