Management Accounting And Control Practices

Running head: IMPLEMENT BUSINESS PLAN
Implement Business Plan
Name of the Student:
Name of the University:
Author’s Note

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Table of Contents
Learner Instructions 1......................................................................................................................2
Resources specification...............................................................................................................2
Implementation of Operational Plan............................................................................................3
Performance Indicators................................................................................................................4
Probable Risks.............................................................................................................................5
Balanced Score Card....................................................................................................................5
Contingency Plan.........................................................................................................................8
Selection of Human Resources....................................................................................................8
Learner Instructions 2....................................................................................................................10
Task A........................................................................................................................................10
Task B........................................................................................................................................12
Learner Instruction 3......................................................................................................................16
Task A........................................................................................................................................16
Task B........................................................................................................................................20
Bibliography..................................................................................................................................23

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Learner Instructions 1
Resources specification
The Storhouse pvt ltd is the super market distribution warehouses, the resources requirement for
its business is categorized in terms of physical as well as human resources. It has been noted that
there are three warehouses that send supplies to almost 50 medium to small sized independent
supermarkets in and around southeast Queensland. It usually have a working pattern of seven
days from 5am to 5pm and the structure that each warehouses possess is that they have the car
parks for customers, delivery dock, docks which are used for dispatching the goods, warehouse
dry goods area, five checkouts and an office complex and an staff room. They have an
employment capacity of 20-30 people and they have a business manager, picking and packing
team, the manual loaders and unloaders, forklift drivers and a team of distribution and the
checkout team. There are executives for the management of payroll and accounting in the head
office and there is one team leader for each team.
However, it has also been witnessed that the warehouse has the great capability for the expansion
and they have a goal to increase their distribution capacity by 15%, thus there are requirement
for more forklift, there are requirement of 3 more picker and packer in each warehouses. The
requirement of freezer is increasing for the purpose of keeping the ever-expanding frozen goods.
Implementation of Operational Plan
For the financial year 2012-2013 the objective of this year’s operational plan is to enrage
with the customers and to raise the profile of the organization to 20% and to improve the
customer satisfaction performance by 10%. In order to implement and work over it there will be
a quarterly customer wholesale surveys and then there is a requirement of analysis of the training

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of employees especially the sales force. There need to be continuous check on the collection of
the information from the wholesale customers in regard to the delivery timeline and the stock
items. The other factor that is required is the reduction of quality variation.
In order to enhance the capacity by 15% overall within the financial year , it requires
investigation for the resources requirement in the storplus including the personnel and plant and
equipment and all the resources requirement are needed to get fulfilled according to the policies
and the procedures. Developing the contingent plan will also be the requirement here.
Controlling of direct and indirect cost of operations within budget is needed to be done
with renegotiating with the suppliers, researching over the possible suppliers as a replacements,
reduction of expenses due to wastage, engaging in more management employee bonding so as to
achieve employee support for the attainment of organizational goals. Budgets are required to be
used so that the action of restraint is followed up within the team.
In order to bring in line, the strategic goals of the business and support professional
development along with the strategic goals employee’s incentive for improved performance and
leadership need to be established.
Performance Indicators
In order to evaluate whether the operational plan is working as planned, there has to be
certain indicators that will provide the results. Therefore, in order to find whether the objective
of raising the organizational profile by 20% has reached and there has been an increased in the
customer satisfaction or not there will be an evaluation by means of percentage of wholesale
customers with overall positive view of Storplus. The complaints of the number of wholesale

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customers will also be taken into consideration that will specifically look into the delivery times
and the quality of the product.
In order to increase in the distribution capacity there has to be a productivity figures that
will be recorded on the individual team basis hence the team leader would be require to check on
the figures of the time to pick the order, they will have to have a note of time taking in loading
and unloading of vehicles , number of accidents and spoiling of goods, average delivery times.
They also need to consider the average time that is being taken to develop the skills of others and
also to build their skills.
In order to find out the control of direct and indirect cost of operation are running as per
the plans the leaders are required to check their general ledger accounts and maintain a note of
it , they also need to go through their financial statement and look into the figures of wages, cost
of goods sold and the value of wasted or spoilt goods, where in the budget for the financial year
2012-2013 , the wages amount is allocated to be $3,567,890. The amount of cost of goods sold is
$3,047,850.
Performance plan and performance management percentage are to be carried forward.
Number of coaching sessions completed, there has to be a detailed book-keeping of the
following and also the number of operational related training programs has been conducted and
completed has to be noted, which will enable to understand how much there has been an
similarity between the strategy of the organisations and the planning and development strategy of
the organisation.
However, it has also to be noted that whether the plan of the improving health of the
workforce has worked or not and for the said purpose taking into accounts the number of injury

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that has happened for the period has to be considered and also the number of absentees are to be
located and the target for this will be <3% of the total hours.
Probable Risks
The probable risks for the implementation of the operational plan that has been discussed
above include the deviation in the reduction of quality variation and incorrect or untimely
gathering of information from the wholesaler regarding the delivery and the stock refill.
Balanced Score Card
Four factors of probable balanced score card as per the case study and the plan is divided
into four factors which include financial, customer, internal processes and organisational
capacity or learning and development and all off these factors will contribute to the vision and
strategy of the organisation.
Strategy
Objectives Measures Targets Initiatives
Financial Increase
distribution
capacity
Picking times. $500,000
In 5-10 mints
7–15 minutes
(weekday team).
4–7 minutes
(weekend team).
$350,000
20% of orders
needing to be
declined because