Implementing Change in Primary Care Provider Organizations

This presentation by Group White discusses how to implement change in primary care provider organizations. It includes a detailed action plan, steps, and interventions to combat resistance to change. The presentation also covers Lewin's Change Model and maintaining/enhancing staff productivity. The references section provides additional resources for readers.

CLC - Primary Care Provider
Application: Organizational
Development & Change
Ashley Ballesteros, Dan Bumanglag, Billy Hayden, Emily Perez,
Hailey Perez, Emily Purucker and Bonnie Strauss

Introduction
Group White will discuss:
◦ Detailed Action Plan
◦ Detailed Steps
◦ Information for Change Implementation
◦ Employee Interventions:
◦ Introducing Change
◦ Preparing Change
◦ Combating Resistance to Change
◦ Lewin’s Change Model
◦ Maintaining/Enhancing Staff Productivity

Detailed Plan
Gain Revenue
-increase customer number
-Increase transaction
-raise prices
Improve Quality
-Staff Adjustment
-patient centered care
Keep Employees Motivated
-strong authority
-incentives

Detailed Steps
billy

Change Implementation
Bonnie

Change Implementation
Bonnie

Employee Interventions -
Introducing Change
● Prioritize goals to help employees understand
the change
● Collaborate on new ideas for the implementation
process
● Listen to ideas and concerns of the employees
○ Involve them in the change and
implementation

Employee Interventions -
Preparing Change
➢ Leaders must be prepared for change primarily
➢ Include hard factors
○ Adequate trained staff to implement change
○ Time frame
○ Financial costs
➢ Include soft factors
○ Organizational culture
○ Motivation
➢ Employee engagement
○ Questions
➢ Solid processes

Handling Resistance to Change
◦ Resistance is any barrier hindering and delaying change process in an
organization.
◦ Employees resist change due to various reasons like fear of losing job.
◦ Organizational management can succeed in implementing change by
overcoming employee resistance.
◦ Overcoming resistance plays a key role in implementing the change process.
◦ Hence, managers ought to utilize various techniques like education to
persuade employees to embrace change.

Handling Resistance to Change
◦ Handling resistance requires a collective responsibility from all the key
stakeholders and initiators of change.
◦ Employees need to be involved in the change process and all their issues
addressed.
◦ Communication is used to train and educate employees on how to handle
new business processes.
◦ When resistance goes down, the level of commitment among the employees
goes up thus making change process more effective.
◦ Hence, in order to increase acceptance, a good communication plan should
be developed to educate and persuade employees to adopt, embrace and
accept the change process.

Lewin’s Change Model

Lewin’s Change Model - Maintaining
and Enhancing Staff Productivity
Unfreeze: ...
Change: ...
Freeze: ...

Conclusion
In conclusion, change is a continuous process that is vital in development of an
organization. Change helps a business to adjust to changes in the market as well
as gaining competitive advantage. However, employee resistance is a factor that
should be highly managed. Handling change successfully helps the organization
to achieve its goals and due to its complexity, efficient managerial skills are
required. Thus, in the health sector managers should adopt various techniques
and deploy numerous approaches in order to successfully handle resistance to
change.

References
Bailey, V. (2017, January 09). How to Introduce Change in the Workplace.
Retrieved August 3, 2018, from https://smallbusiness.chron.com/introduce-
change-workplace-34861.html
Borkowski, N. (2011). Organization behavior in health care (2nd ed.). Sudbury, MA:
Jones and Bartlett. ISBN-13: 9780763763831
Morrison, M. (2014, July 07). Kurt Lewin Change Theory and Three Step Model -
Unfreeze, Change, Freeze. Retrieved July 31, 2018, from
https://rapidbi.com/kurt-lewin-three-step-change-theory/
“What Is Patient-Centered Care?” NEJM Catalyst, 13 Feb. 2018, catalyst.nejm.org/what-is-patient-centered-care/.