Leadership Project: Communications Policy Implementation & Form

This project involves implementing a communications policy within a simulated workplace environment. It includes completing an observation form to document the implementation process, demonstrating skills in communication, consultation, feedback, and issue resolution. The project also requires facilitating feedback sessions with volunteers and creating system development proposals for cultural diversity and ethical values. The student utilizes resources from Bounce Fitness to guide the policy development and implementation, focusing on creating a transparent and collaborative workplace.

Part 1 Task 3 Implementing the Processes for Communications Policy
You must use the newly developed process from the previous task to complete the following:
1. Implement the newly developed processes from Part 1 Task 2 Developing Processes for
Communications Policy. Ensure that these processes show your ability to:
a. Communicate information to support others to achieve work responsibilities
b. Facilitate others’ contributions to consultation on work issues
c. Provide feedback on the outcomes of consultations
d. Resolve issues raised or refer them to relevant personnel
2. Locate the Observation Form in the following pages.
This form will be used to document your performance as you demonstrate the skill
requirements outlined herewith.
Review the requirements outlined in the Observation Form. You are required to
demonstrate all the requirements outlined in this form.
3. Complete the form by:
a. Providing a specific description of how you completed or demonstrated each
requirement outlined in the Observation Form.
b. Providing other details relevant to your completion or demonstration of the
requirement, as required (e.g. strategies you used to communicate with and
influence your colleagues, etc.).
c. Completing the Learner Declaration section.
4. Submit the completed and signed Part 1 Task 3 Implementing the Processes for
Communications Policy Observation Form to your Assessor.
Simulated Workplace Pathway
Complete this task through a role play activity. Refer to the Communications Policy
from Part I Case Study Overview and the following link to assist you and your
volunteers in completing the task:
Key Performance Indicators
<http://bounce.precisiongroup.com.au/select-scenario/leadership-and-
management/>
You will require access to the following:
 Three (3) volunteers to assume various roles in consultation, including:
o One (1) volunteer to implement the resolution of issues with;
o one (1) volunteer that must raise an issue;
o one (1) volunteer to act as the relevant personnel.
 Role play activity must be observed by assessor
 A safe environment to conduct the role play activity

Submit the completed and signed Part 1 Task 3 Implementing the Processes for
Communications Policy Observation Form and the video recording to your
assessor.
Part 1 Task 3 Implementing the Processes for Communications Policy Observation
Form
Skill Requirement 1
Describe consultation processes you implemented to ensure employees have the opportunity to
contribute to issues related to their role.
Consultation Process 1
In order to support the staff of Bounce Fitness as well as to direct them towards the goal
of the business, the management of the organisation aims at maintaining a friendly
atmosphere in the work place. As a result, the leaders would be able to make the staff
understand about the importance of the business goal and can easily lead them to achieve
it efficiently. It would be beneficial to improve both the verbal and the non-verbal
communication skill among the employer and the employees. Excellent communication
skill of the lead would help the business to maintain a strong collaboration among the
staff in the work place.
The leader focuses to maintain transparency among the management and the employees,
so that the staff would get the opportunity to cope up themselves with the organisational
changes. It would help to minimise the distance between the management and the
organisational staff.
Consultation Process 2
In order to develop a strong communication policy, the leaders of Bounce Fitness require
to take feedback from the staff, so that the issues they are facing in the work place can be
solved and hence, the performance level of them can be improved. In addition, for
increasing the satisfaction level of working, the leader of the organisation also need to
facilitate the performance level of the employees.

The staff of the organisation has been faced from a common problem, they would not be
capable to complete their projected works within the deadline. In this context, the
manager of Bounce Fitness tries to motivate the employees to understand the importance
of completing an assigned work within the deadline.
Assessor comments:
___________________________________________________________________________
___________________________________________________________________________
Skill Requirement 2
Describe two (2) instances where the resolution processes you implemented ensured that
issues raised were resolved promptly and referred to relevant personnel.
Instance 1
If the workload would be high in the business, then the leaders would require to have
the power to deal with the organisational challenges. In order to minimise the work
pressure, the manager of Bounce Fitness can divide the entire works among the
employees in such a way, so that they would be capable to complete their tasks within
the deadline. Excessive work pressure leads to increase the employee turnover rate in
the organisation. However, under the effective leadership, Bounce Fitness would be
capable to convince the employees and minimise the pressure on them.
On the other hand, in order to maintain transparency among the management and the
employees, the manager of Bounce Fitness aims at organising a business meet up
once in a month. As a result, the higher level of management would infer the goal of
the business in front of the staff and the employees would identify the importance of
achieving the business objectives. Apart from the leader, the higher level of manager
would try to motivate them.

Instance 2
The leaders of the organisations are capable to minimise internal conflicts among the
employees. In this context, the leader of Bounce Fitness always aims at following the
organisational lawsuits, so that each of the staff in the work place gets the equal
treatment. It would in turn prevent the work place discrimination and the confliction
among the employees can be avoided. It is the other approach of maintaining
organisational ethics.
In order to complete the projects within the deadline, the management of Bounce
Fitness divided the entire tasks into sub parts and set small timeline for completing it.
This refers that the team leader of the organisation is very strict about the timeline of
submitting a projected work. On the other hand, the leader and the employees would
not need to tackle the entire project once in a time. This would improve the quality of
works of the staff.
Assessor comments:
___________________________________________________________________________
___________________________________________________________________________

Skill Requirement 3
Describe how you took responsibility for formulating, organising and implementing plans,
processes and strategies that impact the workplace.
How you took responsibility for formulating the consultation process
In order to increase the collaboration among the team members, the leader of Bounce
Fitness can divide the entire works into the groups based on the specialisation. For
instance, the leader can make the plan successful by creating the groups of accounts
section, gym trainers, and supervision team. As a result, it would successfully increase
the interaction among the team members and it would be reflected on their performance.
Consequently, the clients would be happy with the services of the organisation.
In order to organise the monthly meet up between the management and the
organisational staff for increasing transparency among them, the leader needs to inspire
the manager of Bounce Fitness to include it is the company policy. As a result,
transparency policy would lead to the employees to confront difficult situations.
How you took responsibility for organising the consultation process
In order to successfully implement the communication policy, the leader tries to arrange
face to face discussion session with the group members. As a result, he can solve the job
related issues after identifying it. Therefore, maintaining the work balance is one of the
prime objectives of the management of Bounce Fitness for maintaining a strong
interaction among the employers and the employees.
In order to meet the timeline, the leader of Bounce Fitness would increase the
commitment of the employees. As a result, they would understand the importance of
submitting a project within the deadline and the leader would be capable to deal with
the organisational challenge. In this context, the leader of Bounce Fitness would take
the help of time management team for supervising the progress.
How you took responsibility for implementing the consultation process
In order to increase the satisfaction level of the employees towards the works, the

management of Bounce Fitness proposes to provide performance appraisal scheme to
the eligible employees. It would drag the interest of them to improve their performance
level for receiving it. It would in turn improve the overall performance level of the
employees.
In order to improve the client base, the leader of Bounce Fitness can increase the
listening power of the trainers, so that they can determine the problems or demand of the
clients from the organisation apart from getting the fitness training. As a result, the
manager provides a feedback form to the clients and tries to find out their difficulties for
further improvement.
Assessor comments:
___________________________________________________________________________
___________________________________________________________________________
End of Observation Form

1.4 Facilitating Feedback Sessions
Part 1 Task 4 Facilitating Feedback Sessions
Use the comments given by your Assessor from Part 1 Task 3 Implementing the Processes for
Communications Policy Observation Form to complete the following:
1. Facilitate one (1) feedback session with two (2) volunteers based on your assessor’s
comments written in the Observation Form from Part 1 Task 3.
2. Use the consultation process as prescribed by the Fair Work Ombudsman:
a. Consult by
i. Communicating business needs and priorities
ii. Seek views and opinions of the employee
iii. Review and improve strategies for communication flow of ideas and
information
b. Document the outcome of the consultation by using the two (2) Feedback
Session Template provided in the following pages.
3. Submit two (2) fulfilled Feedback Session Templates to your Assessor.
Simulated Workplace Pathway
If you are doing a Simulated Workplace assessment, access the Case Study Scenario
that you can view in the beginning of this section.
Make arrangements with two (2) volunteers to participate in one (1) feedback
session each. Follow the step by step approach for best practice consultation by the
Fair Work Ombudsman.
These two (2) participants must sign the feedback session form. All
signatures/initials in your submissions, including yours, must be handwritten and
dated.
Submit two (2) fulfilled Feedback Session Templates to your Assessor.

Part II. Creating System Proposals
Overview
This part of the project focuses on system development proposals. You will be tasked to produce
the following evidence:
 Policies that ensure cultural diversity in a workplace setting
 Policies that promote ethical values in a workplace setting
You will draft a system development proposal, and then implement the proposals while being
observed by your supervisor/assessor to see if it meets a set of sociocultural and ethical
standards.
Required Resources for Simulated Workplace Assessment:
 Four (4) volunteers to participate in role play activities
 Role play activity must be observed by assessor
 A safe environment to conduct the role play activity
Templates required to complete this project are provided within this workbook.
Case Study Overview
If you are doing a Simulated Workplace assessment, go to the Bounce Fitness
Human Resource Policies, access the link below to view the documents required for
you to complete this project:
Communications Policy
<http://bounce.precisiongroup.com.au/select-scenario/leadership-and-
management/>

2.1 Creating System Proposals
Part 2 Task 1 Creating System Proposals
1. After reviewing these documents, create four (4) System Development Proposals.
a. Two (2) system development policies that adhere to cultural diversity.
i. Explain their rationale and outline their steps in their respective
templates provided.
b. Two (2) policies that meet at two (2) different ethical values.
i. Explain their rationale and outline their steps in their respective
templates provided.
Guidance: Policies proposed must aim to gain and maintain the trust and confidence
of colleagues and external contacts through professional conduct
2. Submit four (4) System Development Proposals to your Assessor
Simulated Workplace Pathway
If you are doing a Simulated Workplace assessment Access Bounce Fitness’s
documents to guide you with the information about the company to be used for this
project.
Bounce Business Plan
<http://bounce.precisiongroup.com.au/infrastructure/business-strategy-and-
planning-documents/>
Quality Assurance Manual
< http://bounce.precisiongroup.com.au/procedures/quality/>
Use the information you gathered from these documents as the foundation for the
policies you will develop in Part 2 Task 1 Creating System Proposals Observation
Form.
All of your responses must be written in the templates provided in the following
pages.
Second Policy for Cultural Diversity
Effective Date 5th March, 2019
Scope Policies for cultural diversification would lead to mitigate the
work place diversities.
Responsible Party Human resource management of Bounce Fitness

Policy Statement
1. The human resource manager of Bounce Fitness requires to practice and motivate the
staff of the fitness centre to follow the rules and regulations of cross-cultural
environments. As a result, it would lead to work all of the members in the work place as
a team. In addition, cross-cultural organisational practice would be able to interact with
each of the different cultural members of a team and hence, organisational value would
be improved.
2. Apart from practicing the cross-cultural environment, the human resource manager of
Bounce Fitness also tries to motivate the staff towards the cultural self-assessment
technique. In this regard, the human resource manager would conduct a cultural
competency audit program for boosting up the self-assessment.
Procedure
1. In order to successfully implement the policies related to the cultural diversification in
the work place, the human resource management of Bounce Fitness would arrange
training program for the gym trainer, so that they would understand the language and
culture of their multi-cultural clients. Consequently, the clients would be able to
communicate with their trainer.
2. Cultural self-assessment technique would be able to interpret the data addressing
composition and hence, collaboration among the staff and the clients would be increased
more. In addition, it is beneficial to minimise the conflicts among them. More
specifically, the staff would be capable to make the clients understand about the
purchasing policy of the services of Bounce Fitness, administrative policy, quality policy
and WHS & Emergency policy of the organisation.
Assessor’s comments:
___________________________________________________________________________
___________________________________________________________________________
Second Policy for Ethical Values

Effective Date 10th March, 2019
Scope
Policies related to the ethical organisational values would lead to
maintain sustainability in the business even in the long run.
Responsible Party Human resource management of Bounce Fitness
Policy Statement
1. The human resource manager would follow ethical standards in the business and
hence, he would develop code of ethics section under the employee handbook. As a
result, it would eliminate the ambiguity and confusion regarding the ethical principles. In
addition, corporate social responsibility and morality in the business can be achieved.
2. The conflicts of interest would require to rise, so that the staff of the organisation
would be able to participate in the decision making process. It would be able to achieve
the objectives of the business. Consequently, the business functions would be completed
efficiently and the organisational risks can be minimised.
Procedure
1. In order to practice the organisational code of ethics in the business of Bounce Fitness,
it can be mentioned that the human resource manager would take the help of
communication as well as awareness campaign. It would in turn positively reflect the
performance level of the fitness centre.
2. In order to increase the conflicts of interest and the participation of the staff in the
decision making process, the management would require to support the context and
would require to involve the business approach in the ethical architecture. As a result, the
organisational staff would involve the outlining process of the organisation and ethical
principles would be obeyed.
Assessor’s comments:
___________________________________________________________________________
___________________________________________________________________________

Simulated Workplace Pathway
If you are doing a Simulated Workplace assessment, your responses must follow the
organisational requirements (including all relevant policies and procedures) of Bounce Fitness.
Bounce Fitness resources can be accessed through their website. Access this link to
enter the website:
Bounce Fitness <http://bounce.precisiongroup.com.au/>
There’s no need for you to submit Supplementary Evidence.
2.2 Implementing System Proposals
Part 2 Task 2 Implementing System Proposals
Simulated Workplace Pathway
If you are doing a Simulated Workplace assessment, access the Case Study
Scenario that you can view in the beginning of this section.
If you are doing a Simulated Workplace assessment, implement the three (3)
policies you developed in Part 2 Task 1 Creating System Development Proposals.
For this, you must seek the cooperation of (4) volunteers. Use the following
Character Brief to determine the roles these volunteers will play in this simulation.
The implementation session/s must be observed by Assessor and have your
Assessor complete the Observation Form.
Your Assessor must check to see if you are able to demonstrate each skill
requirements.
All of your responses must be written in the templates provided in the following
pages.
Upon the completion of this task, your assessor must complete the Third-Party
Report, and comment about the quality of your performance required for each task.
Submit the Third-Party Report to your Assessor.
Skill Requirement 1
Describe an instance when you adjusted your interpersonal communication style to meet one (1)
your workplace’s cultural diversity guidelines.
In order to meet the cultural diversification in the work place, the interpersonal skills of
the staff would require to increase the work ethics, so that each of the employees can
cope-up with the multi-cultural environment of the business. In this context, the human
resource management aims at raising the professionalism in the work place. As a result,
each of the employees would need to respect each other, even the different cultural
people, so that the work ethics or the interpersonal communication among the staff