Importance of Communication Skills in Business (Docs)
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Added on 2020-10-22
Importance of Communication Skills in Business (Docs)
Added on 2020-10-22
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COMMUNICATION SKILLS FORBUSINESS
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................11. Communication models and systems used in business......................................................1Communication methods and technology in business............................................................33. Making a communication effective....................................................................................4TASK 2 ...........................................................................................................................................4Oral communication in business: ..........................................................................................4TASK 4 ...........................................................................................................................................5Written communication: ........................................................................................................5Report:....................................................................................................................................6Letter:.....................................................................................................................................6Email to the customer: ...........................................................................................................7CONCLUSION ...............................................................................................................................7REFERENCES................................................................................................................................8
INTRODUCTIONCommunication skills are the tools that are used to convey or receive information andmessages in an effective way. In these skills, the facial expression, body languages, eye contacts,arm movement and postures helps in analysing the communication skills These communicationskills are used in daily life during the exchange of conversations. A good communication skillprovides confidence to share our own ideas and views with someone. There may be differentkinds of communication patterns like verbal, non-verbal, written and electronic pint. In thebusiness market, communication skills are very important. These skills are used in market,meetings, in conversation with colleges, offices and at many places. Other types ofcommunication include listening and political communication. Here, in this topic, theory ofcommunication with its models, systems and communication methods will be discussed. 1. Communication models and systems used in businessThere is no any single communication method that has all elements of an effective andspecific interaction. There are some models of communication that are discussed as under :Shannon's model- This is one of the earliest models that was introduced in 1948. Theillustration of this communication model was based on source, encode, decode and receiver. Thefundamentals of this model give a clear idea of communication process. For instance: message issent from a stakeholder and because of noise, it has not been received by the reciever, in thatcase, feedback can come in order to get the complete message.1Illustration 1: Shannon's and weaver's model(Source: Shannon and Weaver Model of Communication, 2018)
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