Assignment on The Importance of Cross Cultural Training

Running Head: GLOBAL MANAGER
GLOBAL MANAGER
Name of the Student:
Name of University:
Author Note:

1GLOBAL MANAGER
Table of Contents
Introduction......................................................................................................................................2
Assumptions and Needs Analyses...................................................................................................2
Assumptions................................................................................................................................2
Needs...........................................................................................................................................3
Goal Setting & Evaluation...............................................................................................................4
Goal setting..................................................................................................................................4
Evaluation....................................................................................................................................4
Delivery of CCT Programme...........................................................................................................5
Role playing.................................................................................................................................7
Cultural coaching.........................................................................................................................8
Language training........................................................................................................................8
Communication development......................................................................................................9
Leadership approach..................................................................................................................10
Recommendations..........................................................................................................................10
Conclusion.....................................................................................................................................11
Reference.......................................................................................................................................12
Appendix........................................................................................................................................15

2GLOBAL MANAGER
Introduction
The role of cross-cultural training is considered to be one of the major characteristics of
modern day business practice where the role of the organisations is to focus on talent
management. From the research of Wach (2016) it can be derived that globalisation is the major
impetus to the process where companies are no longer restricted its market to the domestic
region rather expand it for substantial benefit. Therefore, it is important to deliver a better and
effective approach in order to recruit people all over the world and develop a better workplace
practice on the basis of equal opportunity and healthy business environment (Ho and Fung
2016). Hence, proper training and development of the people is highly important in order to
achieve the objectives. In this regard, this report is going to analyse the training and development
of the protagonist of the story, Mary Isaac who is the senior project manager of SMC. This report
aims to develop a strong goal setting and evaluating and also deliver proper cross cultural
training program for Mary that will help both SMC and Mary herself.
Assumptions and Needs Analyses
Assumptions
As far as the initial assumptions are considered, it can be seen that Mary is a successful
professional who is associated with SMC for a long six year. It is important for her to deliver
expertise and experience in the related field that can help both the organisation and individual
interests of Mary. In response to this, she would like to grab the opportunity of exploring new
scopes in Japan. As a matter of fact, she has profound experience in working in different
countries. She joined a Swedish engineering company in her initial days as an intern for a year.

3GLOBAL MANAGER
After completing her graduation she joined a construction company in Dubai. Furthermore, there
were number of short term overseas projects that was handled and supervised by Mary over the
years before joining SMC. Henceforth, she has enough experience in working with people from
different countries. It seems to be the fundamentals of setting up a strong cross cultural working
environment where it is important for the managers to deliver an optimistic business
environment for subordinates in different working region. As a matter of fact, the responsibilities
of the managers can also be developed through profound experience with people from different
cultural background.
Needs
Nevertheless, there are some needs that Mary Isaac must have in order to create a better
and effective cross cultural management practice. It is important to note that she does not have
enough professional experience in operating with Asian colleagues. The new project of SMC is
located at Port of Kobe, Japan. The Japanese people are very much concern about their cultural
values and ethos and the working culture in Japan is also reflected the same. It represents a
challenge for Mary to work with a completely different cultural scenario. In addition to this, the
language of the Japanese people is also new to Mary and she mostly worked in the European
market. Therefore, a number of important measures must be taken by Mary in the process of
training and development. For instance, focusing on creative and liberal personality is identified
as one of the important aspect that as a cross cultural manager, it is important for Mary. In
addition to this, communication is also identified as effective approach for the manager to boost
or motivate the culturally diverse team members. Identify the cultural differences and harnessing
both the similarities and differences of culture will also contribute to the effective characteristics
of a cross cultural manager.