BCOM101 Business Communication: Annotated Bibliography on EI

This annotated bibliography examines the significance of emotional intelligence (EI) for managers, addressing the argument that EI is exclusively important for them. It synthesizes insights from five peer-reviewed articles, exploring competencies, leadership styles, and organizational outcomes. The bibliography covers studies conducted in various contexts, including construction companies, public libraries, and SMEs, highlighting the positive influence of EI on interpersonal skills, employee creativity, and overall organizational performance. The analysis suggests that EI is a vital competency for managers, contributing to effective leadership, improved employee attitudes, and enhanced intellectual capital within organizations. Desklib provides access to similar solved assignments and past papers for students.

Running Head: BUSINESS COMMUNICATION
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Business communication
12/17/2018

BUSINESS COMMUNICATION
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The essay brings about the discussion on the assignment ‘Business communication’ and the
related concepts or aspects. The topic which has been selected for this assignment is
“Emotional intelligence is only important for managers”. The concept of emotional
intelligence is crucial for the managers in any organisation, as it helps them to understand and
manage the emotions of others along with themselves. It is an annotated bibliography which
will bring analysis on the topic from the use of five peer-reviewed articles including the
summary on the argument.
Afonso Silva, A.M.R. and Pereira Soares, C.A. (2018) Competencies and skills of managers
from the point of view of human resource professionals and site managers. Business
Management Dynamics, 7(9), pp. 1-10.
The concept of emotional intelligence is vital for the managers in an organisation as it helps
them manage the emotions of employees and other organisational members along with
themselves. Managers with the capability of emotional intelligence are better at handling
relationships, navigate social networks amongst people in the organisation, and influence, or
inspire others. Emotional intelligence benefits the managers in the organisation to a great
extent, as they earn the appreciation and gratitude from their peers and other members in the
organisation. Now, the concept will be assessed from the perspectives of different authors. To
understand this concept, the study has been conducted by authors in their study mentioned
about the capability and skills that site managers are expected to have, which leads to
effectiveness in their working. The analysis was made from a survey conducted on the human
resource professionals and site managers who were working in the construction companies.
The survey helped in identifying 25 competencies and the skills which were significant for
these managers. In addition it described about the frequency with which these skills were
applied by managers in their working styles. The authors stated the skill of ‘emotional
intelligence’ and stated that it is only important for the managers, especially those working at
the sites and construction companies. Emotional intelligence is found to be the most
important competency which for the development of interpersonal skills to the project
managers. The skills lead to their development and boost their confidence to acquire higher
career prospects in the future.
McKeown, A. and Bates, J. (2012) Emotional Intelligent Leadership: Findings from a study
of public library managers in Northern Island. Emerald Group Publishing Limited, 34(6),
465-468.

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According to the authors in this study it has been stated that the attributes of Emotional
Intelligence (EI) , and leadership of managers is vital to the branch managers in Northern
Ireland. The study was conducted through an online questionnaires and quantitative survey in
the Northern Ireland. Emotional intelligence has been an important feature of the branch
manager as they used it as a management approach when leading through change. Emotional
Intelligence leadership is an evolving leadership style in the contemporary organisations and
EI has been linked to social intelligence in the organisations, as it helped them to maintain
their social relationships with their employees and superiors in the organisation. The authors
stated that for becoming emotionally intelligent, every organisation must focus on
implementing efficient training, development opportunities to improve their skills.
Lam, C.S. and O’Higgins, E. R.E. (2012) Enhancing employee outcomes: The interrelated
influences of managers emotional intelligence and leadership style. Emerald Group
Publishing Limited, 33(2), pp. 149-174.
The authors in this study has stated about the leadership effectiveness in organisations, which
is one of the vital attribute of successful managers. Emotional intelligence is facilitated by
practising transformational leadership amongst the role of managers. The authors defined EI
as the capacity to recognise own feelings and emotions and those of others to motivate and
inspire them towards working with higher productivity and commitment to achieve
organisational goals. Thus, EI is only important for managers as they are able to attract
positive job-related outcomes, and moderate the relationship between stress and mental health
of employees. Thus, there is as positive correlation as emotional intelligence has been found
to exert a positive influence on the attitudes and work behaviours of employees and their
resultant performance.
Awwad, M.S. and Ali, H.K. (2012) Emotional intelligence and Entrepreneurial Orientation:
The moderating role of organisational climate and employee’s creativity. Emerald Group
Publishing Limited, 14(1), pp. 115-136.
The authors in their study have worked to examine the effect of EI on the employee’s
creativity and the orientation and working of the small and medium-sized industries. Despite
the nature of industry, whether small or large in size the factor of emotional intelligence has
gained a wider importance for the managers or leaders. The study was conducted amongst the

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business organisations in Jordon which featured emotional intelligence as only important for
managers. The results from the findings in their research revealed that manager must acquire
the essential skill of emotional intelligence, as it will lead to positive organisational
outcomes. They concluded their research on the word that emotional intelligent leadership
acts as the key to create the working climate which encourages employees to put their best
efforts and show higher commitment towards organisation. Thus, there has been an
established link between the emotional intelligence and employee’s creativity, which further
leads to entrepreneurial orientation. It meant higher the level of emotional intelligence [EI),
higher is the possibility of increased EO (entrepreneurial orientation) in the organisations.
Ayranci, E. and Colakoglu, N. (2013) An empirical study on the nexus between the emotional
intelligence of top managers and their assessment of intellectual capital. Faculty of
Economics and Administrative sciences, 48(4), 2023-2052.
According to the authors, it has been analysed that the aspect of intellectual capital in the
organisations is found to be the capital which possess social phenomenon, and therefore
related to the emotional capacities of the organisational members. A literature review
conducted to assess this aspect has revealed the fact that three factors of EI (emotional
intelligence) are likely to influence the opinions of the members towards the intellectual
capital. Primarily three factors of EI empathy and communication skill, self-awareness, and
sociability tend to impact the perspective of organisational members regarding the intellectual
capital of their business. Thus, EI plays a vital role in determining the quality of human
capital, IT, and exchange of the information within organisation.
To conclude the above discussion it has been analysed the emotional intelligence is
considered as one of the vital competency and skills that managers possess in context to an
organisation. The concept has been effectively stated in the annotated bibliography in the
above discussion stating it as a positive contributor of higher managerial competence and
organisational performance.