Improving Information System for Fallon's Home Maintenance Services

Information System for stakeholders of
Fallon’s home maintenance services
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Executive Summary
The prime objective of this paper is to focus on the issues and challenges of the existing
human activity system of Fallon Home maintenance services. The existing system was helping
this organization to growth for many years. The needs and the business requirement of this
organization keep on changing which is the main reason behind the need of a new human
activity system. The service provided to the clients were getting affected due to the inefficient
HAS so as an employee of Information Systems Wizard my role is to help Fallon’s home
maintenance services to overcome their existing problems related to their information system.
Keywords: [Information System] [Human Activity System]
1. Introduction
The foremost determination of this paper is to improve the quality of Information
System used in Fallon Home maintenance services. Citizens of South East Queensland
gets the service of this organization. This home maintenance service organization
provides huge number of maintenance services such as the rain water pipes, air
condition service, electric services, plumbing services, gas fitter, hot water service and
tv and data (Ahsan & Pedersen, 2018). The issues associated with the Information
System which are faced by the stakeholders of Fallons will be solved with the help of
this paper. There is a human activity system installed in Fallons which is about to be
replaced by a new IS.
2. Part 1 [An overall analysis of the business of Fallons Home Maintenance Services]
2.2 Part 1- question a: [Information about the organization and locate relevant information about
its strategy]
Fallon’s home maintenance services began their journey in the name of Fallon Solutions
in the year 1962 under Neil T Fallon. Variety of services are provided by the
organization such as the repairing of the home based products and data cabling. This
organization has a great reputation in the Australian city of South East Queensland. The
service provided by this organization is very much professional as they focus mainly on
the customer service engagement (Porter & Heppelmann, 2015). This organization
provides many updated services as the needs and requirement of the clients of this
organization keeps on changing with time. One of the new modules of this organization
is the pay tv installation. Neil T Fallon hanged up his boots in the year 2005. The trade
services provided by this business organization is reliable.
Assignment Report – 1410ICT or 7610ICT (omit one)
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[how it competes in the market place, and its operations]
[The strategies adopted by this organization help them to cope up with the market
competencies. The high service standards of this organization is one of the main
reasons behind its good market reputation over the years]
They hugely consider the valuation of time considering their clients. Their market
competencies are maintained with the help of their well-trained efficient staff. Customer
convenience is maintained by this organization as they call their customers before
arriving and after their services also. Super responsive official portal helps the clients to
understand the detailed functionalities of this organization. The human activity system
which is installed in their premises also helps this organization to optimize each of their
tasks (Carrasco et al., 2016). The operations of this organizations is very well structured
and they provide free clean up services after the services is provided. Their operations
were also supported by a guarantee card. The customer service and sales support of
this organization. The operations of this organization is hugely dependent on its
competitive strategies which includes the focus strategy which focuses on the niche
customer. Customer Differentiation is the other type of operational strategy adopted by
this organization which considers the prices of the services provided by the rival
organizations. The services and the prices are selected in such a way that it is very
much beneficial for the organization (Rizzo et al., 2015). The other type of operational
strategy adopted by this organization is the cost leadership which provides them a
competitive advantage of the other types of similar organization.
2.2 Part 1- question b: [Organizational form of the organization using Mintzberg’s classification]
[Mintzberg’s classification is used in the evaluating the organizational form of this
organization. The issues and challenges associated with this organization is minimized
with the help of this classification (Yang et al., 2015). The different suitability conditions
and the business conditions. The organizational structure of this organization is very
much helpful for the organization. Machines which are used in the organization is also
subjected to follow few protocols as those protocols help the organization to deal with
the issues associated with the IS. Professionalism which is followed in this organization
is also helpful for the growth of this organization (Chu & Guo, 2015). The divisional
structure maintained in this organization help them to manage each division of their
departments. Innovative strategies and technologies help this business organization to
meet the challenges associated with this organization. The decision making of this
organization is always decentralized so the there are no issues in the leadership
qualities
This type of classification helps this organization to deal with all the issues and
challenges of the organization (Kumar, 2015). The uncertainties associated with the
business is solved purposefully with the help of this organizational structure. The facets
of the work are reduced with the help of this classification. The professionalism is
maintained with the help of the discussed organizational strategies adopted by this
organization (Iung & Levrat, 2014). The organization has been following this
classification for a longer period of time and the effectiveness of this classification can
be seen the overall productivity. Technically skilled professional can be identified so
that they can be assigned new roles to them so that better productivity can be yielded.]
2.3 Part 1- question c: [Value chain analysis of Fallon Home maintenance services using Porter’s
Value Chain Model]
[The organization which gets benefitted with the help of this organization are the retail
outlets, medical practitioners, outlets of the whole sellers, real estate agencies, facility
department of the management companies, clubs, architects, gym, school, service
stations, project managers, trade service providers (Lesjak et al., 2015). The some of
the subsidiary customers of this organization are 99 bikes, Alzheimer’s Australia,
Moreton Bay, Harcourt’s, Ausenco, APN funds management, Blue care, BlueScope,
Brazilian beauty, Brisbane Transit, Brook water country club, Centacare, Defense
housing Australia, Domino’s Pizza and West field
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Insert your Report Title here (up to 8 words)
Porters value chain model is used for analyzing the activities of this organization. All the
stakeholders of this organizations will be considered while analyzing this home
maintenance organization. The porters value chain considering Fallon’s home
maintenance services includes activities such as the human resources, infrastructural
activities, technological activities, maintenance activities, operational activities, sales
and marketing activities and the supporting activities of this organization are like HR
activities and service activities (Deradjat & Minshall, 2017). The inbound logistics and
the out bound logistics are the primary activities of the value chain model along with
the sales and marketing and the secondary activities which are also very much
important for this organization as they help them to provide better services to the
clients.]
Figure-1 (Porter’s value chain considering Fallon’s home maintenance services)
2.4 Part 1- question d [Analysis of the competitive strategy of Fallon’s home maintenance services
using Porter’s competitive forces model]
[The competitive strategy adopted by this organization is very much efficient for the
growth and development of this business organization. The strategies include the
traditional promotion techniques for the identification of the potential clients. The
contractors used in this business are given special allowances so that this business
corporation can work on collaborations for a longer period of time. Exceptional
standards are maintained in this organization considering all the internal and external
stakeholders (Dharani et al., 2018). This organization hugely promotes digital
promotions by the creation of new categories for clarity issues. Multiple projects are
handled with the help of the human activity system of this organization. Newsletter is
used by this organization for different credibility purposes. The competitive strategies
which are adopted by this organization helps the organization to deal with many critical
issues.
From the above discussed competitive strategies it can be concluded that the strategies
which are incorporated in this business organization are very much suited for this
business (Weiss, 2014). However, it can be said that the there are plenty of scopes of
improvement in the competitive strategies. Concepts like content marketing could have
been more useful for this corporation. Local SEO can be the other alternative marketing
purpose of this business organization. The value creation approach of this business is
very much admirable, along with that the sustainability solutions were very much
effective before issues stated arising in the human activity system (Chung, Ellis-Hill &
Coleman, 2017). It can also be concluded that the issues and challenges associated with
3
Inboun
d
Logistic
sActivit
y
Operationa
l Activity
Outboun
d
Logistics
Activity
Marketing
and Sales
Activity
Servic
e
Activit
y
Firm Infrastructure Activity
Human Resources Activity
Technology Department Activity
Procurement Activity
Value
added
less
Cost=
Profit
Margi
n
Primary Activities
Support
Activitie
s

the information system installed in this organization which is the human activity system
should be solved purposefully so that the organization can cope up with the present and
the future challenges.]
Force Magnitude Explanation
Bargain power of suppliers High The ever changing market
conditions are the reason
behind the high bargain
power of the suppliers.
Bargaining power of
customer
Medium The level of satisfaction
determines the magnitude
of the bargain power of
clients of this organization.
Threat of new entrance Low There are very few
organizations in South East
Queensland which serves
the same service as this
company.
Threat of substitution Low There are very low chances
of substitution threat
coming from the other rival
organizations.
Rivalry Low This business organization
faces minimal threats
coming from the rival
organizations (Wiegmann &
Shappell, 2017).
3. Answer to Part 2: [Analyzing an existing human activity
system that is problematic]
3.1 Part 2- question a: [Identification of existing Human Activity System and the issues
associated with it]
[The human activity system which is installed in Fallon’s home maintenance services
has few issues related to it, but at the same time it can be said this information system
was very purposeful for this organization. The real world activities of this organization
were managed with the human activity system. This conceptual system helps in the
management of the workers of this organization as well as the clients of this
organization (Eskerod & Jepsen, 2016). The business objectives of this organization is
handled with the help of this system. Customer service module of the human activity
system is having an issue for several months which is considered in this assignment. A
new information system should be incorporated in to the business environment of this
corporation
Internal stakeholders: The internal stakeholders associated with this organization
includes the services personal who are given orders from the management teams to
serve the clients, the staffs who are in the back ground services are one of the most
important internal stakeholders of this organization, managers and the shareholders
who are responsible for the growth of the organization, board of directors and investors
who looks after the productivity issues of this organization.
External stakeholders: The external stakeholders of this organization are the clients
who are actively getting the services provided by the company, supplier of the raw
materials, credit who provides funding to the company and the intermediaries such as
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