Improving Organisational Performance: Tools, Techniques, and Employee Well-being - A Case Study of BUNI Travel

This report discusses the tools and techniques that can help improve organisational performance, such as personnel development plans, performance appraisals, and reward programs. It also highlights the role of employee well-being in motivation and performance, including the importance of a healthy work environment, personal connections, and worker engagement. The report includes a case study of BUNI Travel, a travel agency in Bolton, and its PESTLE analysis. Course code: BMP4006, Subject: People and Performance

Business Management
BMP4006
People and Performance
Assessment 1
Case Study: BUNI Travel
Semester 2
Contents
Introduction 2
What tools and techniques will help improve organisational performance? 2
The role of employee wellbeing in improving motivation and performance 3
Conclusion 5
References 6
Appendix 7
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INTRODUCTION
Performance of people is a analyzing process and strategies that ensures the
employees are giving their best of their working ability and helping in achieving
organizational goals. The performance management is a organizational tool that helps a
companies management to monitor and evaluate their present employee's work. Through
these process a management can create a healthy working environment which can increase
their employees working efficiency(.Bradley, 2019). Further this report has a complete data
of BUNI travel that's a traveling agency established in Bolton. They have a small-scale
management that deals with long-standing personnel division & desires to increase their
organizational enforcement. Later on this study will include a complete explanation of
different type of tools and strategies which can improve a organizational performance. The
part of worker welfare in improvement in their performance and motivation is also a part of
this report also includes PESTLE report on the respective organisation.(Armstrong, 2020)
What tools and techniques will help improve organisational performance?
In this contemporary world, in every management of performance in an organization
has a crucial role that leads them in upgrading their future growth and profitability. With help
of various management software a company can evaluate their performance to bring success
in their business. BUNI travel can follow some strategies which can help in improving
performance of their organization-:
 Personnel Development Plan(PDP)- In this strategy all wants, necessities &
realization of action. Which supports improvement of individual & organization. In
context to BUNI travel they can follow this strategy through which it will help them
to identify several types of training and development needs. The action plans are
created to fulfilling the needs and benefits individual in setting out methods for
growth and how objective can be attain.
 Payoff and credit programs- An organization should always conduct some programs
through which they can reward & praise for the outstanding work of employee's.
Employee's don't feel motivated if their performance and hard work is being ignored
by their seniors. It makes everybody degenerate or distract form overall organizational
performance. BUNI travel must reward and appreciate the hard work done by their
employee because it is one of the most important element in keeping their worker's
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positive attitude towards their organization. Through monetary reward and promotion
this can able their employee to give their best to achieve such opportunities. (Grover,
2021)
 Performance appraisals - it is a management strategy which assist in collaborating
specific goals with the company basic aims by utilising it in appropriate manner. For
having successful outcome, staff have to be responsible that appraisal procedure is
done with fair means and loyally and two ways communication take place. In relation
of BUNI Travel this aids In determining that are up the point or not. If is not taken
accordantly this can leads to decline in productivity as well as demotivate the
employees.
1. 360 degree feedback - it is usually have to deal with workers, task and determination
that can be rather external and internal. This equipments gives assessment of process
to all associats in an organisation. According to the idea, the perspective of with
whom person works. In extent of BUNI Travel the an impressive utilisation of this
technique assist in identifying response procedure and opinion of various group of
indivuduals are included as well uses development & employee training.
Primary Performance Indicators - it is an appropriate administration instrument that
provides various methods for evaluating productivity, in command to accomplish
organisational objectives & aims as well as analyse how skillfully concern, unit & tasks
actioning in extent of consider company. This is strategic form of measuring the performance
and helps in making an effective decision.(Hu, Yao, and Zhang, 2021)
The role of employee well-being in improving motivation and performance-
Employee's welfare plays an crucial role in business which highly affects the workers
performance. The completely satisfied employee's will be more energetic to do their assigned
task effectively and efficiently. It includes overall activity related to an employee's such as
financial, emotional and health etc. The well organized workplace has numerous benefits for
a company. The proper cultured workplace will encourage and support the staff member to
appreciate hearty conduct of the environment. Effective welfare would generate employee's
spirit, state of mind of the crew members, companies faithfulness & productiveness. Staff
member work, expectations and place of work is one the factor included in staff members
welfare. Employee's plays vital role for any organization that generates revenue through
backbreaking work. Every business must satisfy their staff-members needs & wants and
cheerful evironment by appreciating their work that they committ to their dedicated fields.
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Let's discuss functioning of improving motivation and performance of employees well being
-
Operation environment- An organization can motivate its workers to do more by
providing them risk-free and good environment. Well structured working environment helps
employees wellness as well as allows the workers to do the task more effectively and
efficiently. Effective work circumstances encourages to revolutions as well as creativity.
BUNI travel can make effective operative area that helps to inspire its workers to supply its
best performance in enterprise. The different Operation environment- An organization can
motivate its workers to do more by providing them risk-free and good environment. Well
structured working environment helps employees wellness as well as allows the workers to
do the task more effectively and efficiently. Effective work circumstances encourages to
revolutions as well as creativity. BUNI travel Operation environment- An organization can
motivate its workers to do more by providing them risk-free and good environment. Well
structured working environment helps employees wellness as well as allows the workers to
do the task more effectively and efficiently. Effective work circumstances encourages to
revolutions as well as creativity. BUNI travel can make effective operative area that helps to
inspire its workers to supply its best performance in enterprise. The different can make
effective operative area that helps to inspire its workers to supply its best performance in
enterprise. The different methods to do work are generated by various types of working
spaces. (Mahdavi, and Tahmasebi, 2019)
Personal connections- The healthy as well as meaningful relationship among workers
and organization will take part in public wellness. A proper communicating skills among
staff members will increase their joy, decrease tension as well as will rise their part in
companies progress and faithfulness. BUNI Travel's Management can create this type of
information which can easily be understood by their employee's.
Create competition- This type of motivation method rises with psychological behavior
of human. Employees of BUNI Travels are strong enough to get advantages from
competitors. In exchange of health welfare, enterprise can decrease the value with the
assistance of inspiration and advanced performance.
Faithfulness of the Staff Members towards organization- Organization can provide
various guard benefits to staff that takes privilege of it. Employee's get favorable place of
work & gets good grasp regarding task that makes it easy to keep lavish way of living. The
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workers of this company are faithful towards company due to which they attain advantages of
having perquisite, bonus etc. that motivates workers to work and results in improvement in
performance.
Develop the amount of worker's engagement- The workers of a company that are
more satisfied are the ones more engaged in the working surroundings they are provided.
With reference to this company, its workers are sentimentally attached to organizational
motives, mission of authority is the desire to always accomplish the mark of production on
continuous base. Engaged staff members communicates freely in a positive way with
respective bosses and frequently takes role in the enterprise's functioning.(Murphy, 2020)
CONCLUSION
The following report concludes, performance of crew members in any organisation is
linked to management of people. Through several strategies & tools organization can
improve their productivity of work. For getting more from the performance of employee's
This organization can follow several tactics like appraisals, rewards which will affects
workers behavior and motivate them to give their best performance. Further more, a detailed
explanation of “importance of welfare can enhance performance as well as motivation of
existing crew members in an organization. The employee's well-being involves
comprehensive standard for crew functioning at job and experience that involves emotional,
health, financial etc. The main purpose of people management is to give motivation, training
& maintain day-to-day hard work of employee's of an organization. Later on the PESTLE
analysis on BUNI travel has been a part of this report. With the help of this analysis BUNI
travels can consider several factors while operating its functions in market. Latest techniques
should be adopted by the company for being competitive in the travel agency fields.
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REFERENCE
Armstrong, M., 2020. Armstrong's Handbook of Strategic Human Resource Management:
Improve Business Performance Through Strategic People Management. Kogan Page
Publishers.
Bradley, K. ed., 2019. Human Resource Management: People and Performance. Routledge.
Grover, S.L., 2021. Different respect motivates different people: How self-esteem moderates
the effects of respect on performance. Personality and Individual Differences, 168,
p.110312.
Hu, Q., Yao, J. and Zhang, Z.X., 2021. Selecting people based on person‐organisation fit:
Implications for intrateam trust and team performance. Human Resource
Management Journal, 31(1), pp.293-310.
Mahdavi, A. and Tahmasebi, F., 2019. People in building performance simulation.
In Building performance simulation for design and operation (pp. 117-145).
Routledge.
Murphy, K.R., 2020. Performance evaluation will not die, but it should. Human Resource
Management Journal, 30(1), pp.13-31.
Rooney, S., Ozkul, C. and Paul, L., 2020. Correlates of dual-task performance in people with
multiple sclerosis: A systematic review. Gait & Posture, 81, pp.172-182.
Templer, K.J., 2018. Dark personality, job performance ratings, and the role of political skill:
An indication of why toxic people may get ahead at work. Personality and
Individual Differences, 124, pp.209-214.
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APPENDIX
A PESTLE analysis for BUNI Travel
It's a strategic framework that evaluates interior and extirior environmental factors by
dismantling the opportunities and risks of business. This PESTLE module is going to be an
extension of PEST strategical structure, which involves additional assessment of the legal and
social factors which may badly impact an organisation-
 POLITICAL FACTORS- Policies of government and action that interfere in
an economic system & different factor which may impact operations of
business and it's productivity. These includes trade restrictions, tariffs and tax
rules or regulations. Stable political conditions are very essential in a specific
region, through the organization which are established in that area can work
effectively and efficiently. Strict rules and regulation for business enterprises
are implimented amid increase of terrorist activities by government. BUNI
travel can face many issues due to this rigid ordinance and regulation in future.
Increasing fear in touring lead to lessening in economic procedure for
travelling.(.Rooney, Ozkul, and Paul, 2020)
 ECONOMIC FACTORS- This involves components in the economic view
various characteristic that is associated with, exchange rates, inflation,
unemployment & others . This organisation faces multiple challenges by
establishment of persistent and just monetary value framework for cunsumers.
Along with fluctuations and world currency exchange rates. With the rise in
cost of natural resources comprising of oil the cost for air travel this increase
and affect average cost of aeroplane. Growth of a company is effected through
high usable changing lifestyle of customers & salary.
 Social factor- In this factor ethnical and sociology trends of society and
behavior is included which is observed by societal standard which involves
elements of business position, distribution of age, health consciousness etc.
Price, destination etc will be more in demand by the customers in future.
Because of busy living schedule buyer's will focus more on leisure than long
holidays. This company's administration must determine new technologies &
ways that can lead them to fulfill requirements wants and needs desire through
consumer..
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 Technological Factor- It is associated in latest technologies which includes
automation, R&D act, technical bonuses etc. This also involves total invention
in ecosystem. Technical glitches can divert enterprise & hurt its buyer's
confidence. With development in new technologies in fastness of dealings has
rised as well as deduction in cost also took place. BUNI travel management
should always select current trend of techniques to grow their business
operations. To remain competitive in future and creating values for the
customer BUNI travel can use this upgraded technologies.
 Legal Factor- It is a connection between legal forces & organization that
restricts the working of business inside a companies territories. This includes
firm's Regulations, Licenses, Labor Laws etc. that happens among an
organization and government. To protect travelers, government has made
several civil laws and rules that are to be followed by agencies that deals in
traveling. The respective is accountable for its client's safety and protection.
 Environmental Factor- This component discusses the natural environment
outside the business that can affect an enterprise such as climate change,
weather conditions etc. This factor in a specific or country can affect BUNI
customer base and the profitability of the company. (.Templer, 2018)
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