This report discusses the tools and techniques that can help improve organisational performance and employee well-being, using Crystal Travel as a case study. It explores the role of employee well-being in improving motivation and performance, and includes a PESTLE analysis of the company. The report also covers topics such as performance appraisal, key performance indicators, 360-degree feedback, personal development plans, and reward and recognition. The subject is BSc (Hons) Business Management, and the course code is BMP4006.