Improving Organisational Performance: Tools, Techniques and Employee Well-being

BSc (Hons) Business Management
BMP4006
People and Performance
Assessment 1
Case Study: Crystal Travel
Semester 2
Submitted by:
Name:
ID:
1

Contents
Introduction 3
What tools and techniques will help improve
organisational performance? 3-5
The role of employee wellbeing in improving motivation
and performance 5-6
Conclusion 6-7
References 7
Appendix: PESTLE Analysis of Crystal Travel 8-9
2

Introduction
In the below report is mainly focuses on the issues or external factors that
would influence the future performance of a company are explained. Measuring
Future performance is a important aspect for the business organization which is
influenced by the present taken decisions (Boswell, Olson‐Buchanan and Harris, 2018).
Employee performance refers to the methods employed by the employee or worker
of a company to perform operation in effective and efficient manner. Employee
performance analysis helps manager to track the individual's performance and also
helps to analyses deviations in their performance. People performance management
also facilitate the effective communication between the employee and management
which reduce the risk of future conflicts among them. In this report company Crystal
Travel is taken into consideration, it is a local travel agency which is situated in the
London. It is a small organization and it need to improve its future performance for
expansion purpose. This report include various tools and techniques that will help
firm to enhance its future performance. This case study include the role of employee
and overall staff in the improvement of organizational performance. There are
various factors available in the business environment which influence the working of
firm. PESTEL analyze helps to understand such factors.
What tools and techniques will help improve
organisational performance?
The performance management is an essential tool or method which enhance
the future performance of the company and individuals. It is a continuous process of
communication between the employee and management which take place
throughout the year (Burke and Richardsen, 2019). It is a very important tool that
applied in the firm to analyze individual performance of employees and help to find
out deviations in their performance. It provide clear view about the areas where firm
is lacking behind. It also provide measure to the management to overcome from
deviations. There are various tools and techniques are explained which help Crystal
Travel to enhance its performance:
3