Role of IT in Barclays Bank

This report highlights the role of IT in Barclays organization and shows the ethical & social problems that pertain to running a business. It also discusses various networking technologies and the importance of intranet and internet for the enterprise.

INDIVIDUAL REPORT

INTRODUCTION
Information technology (IT) is use of an computer For an Retrieve, transmit, store and
manipulate information or data, that often in context of an enterprises and other business. It is
considered be an subset of communication technology and information. Barclays is an British
multinational financial services and investment bank company, have headquartered in London.
This report highlights the role of an IT in Barclays organisation and shoes the ethical & social
problems that pertain for running an business(Baller, Dutta and Lanvin, 2016). Report reveals
various type of networking technologies and the importance of intranet and internet for the
enterprises. Also list of various stages of development system of an life cycle. In this regard
present report has been prepared that involve discussion over IT practices.
Role of IT in Barclays bank
Information technology plays an vital role for an integral part of an every enterprises plans.
Communication among the suppliers, customer and Employees
Barclay organisation where the communication between the suppliers, employees and
consumers are mainly basis on email. As email one of an early drives of internet that provides
inexpensive & simple way f communication. Also number of another communication tools that
has been also evolved by allowing an staff for communicate by using online meeting tools, live
chat system and video-conferencing. Henceforth IT plays an vital role of communication in the
organisation(Dutta, Geiger and Lanvin, 2015).
Inventory management system
In managing inventory sector, Barclays organisation require to maintain huge stock to
meet an demand without having investment higher than needs. This system tracks an quantity of
an each item organisation triggering, and maintains order for an additional stock when quantity
fall below the pre-determine of amount. This type of system can give benefit because it connects
the frim to point of sale.
Management Information system (MIS)
Storing data can be benefit only when it can be effectively used. Barclays organisation
use of an information as part of strategic planning method and also uses the tactical execution of
an strategy. MIS helps an company to track the sales data, expences and productivity level.
(Lloyd, 2017). The data can used to track the profitability to maximize return on investment,

over time and can identify an improvement areas. Thus MIS helps in the success of the
organisation.
CRM
Barclays organisation use an information technology that is use to improve the source
they manage & design consumer relationship. As CRM capture each interaction of the
organisation that with an customer, So more enriching of an experience possible. If calls with
any problem, consumer support can representatively able to watch what consumer has bougth.
Entire interaction are stored in CRM system, that are ready to recall an customer if consumer
calls again. Because of it consumer has more focussed, better experience and the Barclays
organisation get benefit and helps in success(Marchewka, 2016).
Data management system
Barclays organisation is use to store digital version documents on storage and servers
devices. Such documents can be instantly make an available to everyone in organisation,
regardless an geographical location. By this the organisation can easily get huge data which can
be access immediately for managing work.
Ethics & social problems pertain to run an businesses
Ethical issues
Ethical issues create an problem for the organisation to run properly
Cyber-crime
It is an use of information technology for commit crime. Where the cyber-crime range of
an simply annoying an computer users for an high loss of money. As the growth of an use of an
internet and other high devices also contribute for the growth of an cyber-crime which create an
problem for the Barclays organisation to run the business(Schnoll, 2015).
Identity theft
Such theft are usually done through an accessing an personal details of an someone else.
In this ones the cyber criminal use personal detail are phishing. Such phishing involves by
making fake websites which looks like an legitimate email or business website. Such thefts
create an problem for the Barclays organisation as mainly all the transaction or activities are
today based on the online internet. Such thefts sometime loose the confidence of the
organisation and it is difficult for the organisation to identify the theft. Henceforth it create
difficulty for the organisation to run the business smoothly(Senft, Gallegos and Davis, 2016).

Unauthorized access
Each system is protected with particular user name and password. Hackers have
knowledge about stealing someone password which is considered as fraud or illegal activity.
Organisation takes care of their security of data hence they use advance anti-virus to minimise
frauds. But unauthorized access create problem in managing the work properly and keeping
confidential details secure. Such techniques that can include an asking the question to an users
while during an sign-up like where they grew up etc. and if person provide accurate answer of
the question than access granted the system.
Social Issues
As the Barclay organisation using the latest technologies to expand its business for
smoothing the function of the company and to make more profitability(Trantopoulos and et.al.,
2017). But this lot of social issues are their like the people are lack in IT and they can't able to
access such modern technology quickly and they face difficult to handle the technologies. So to
avoid such social problems by providing the proper training to the employees. So that they may
get familiar with the new technologies and can handle the things more suitably.
Different kinds of an networking techniques
Companies use as system that connect various computers through particular wire or
wireless. Networking technology are classified into various kinds.(Zurawski, 2018)
Personal Area Network (PAN)
It is the network which is used in individual personal place. It is generally used by person
to manage communication between personal devices. Each computer can be connected through
wire or wireless medium.
Local Area Network (LAN)
It is one of the simple network. As it connect group of various computers and with low
voltage of an device that together across the short distance that share an information & resources.
Organisation typically maintain and manage LAN(Baller, Dutta and Lanvin, 2016). It can be
connected an wider network for an safely and rapidly transfer an data.
Campus Area Network (CAN)
CAN is large network as compare to LAN but small as compare to metropolitan
networks, such CAN uses by universities such as large schools or small enterprises. It spread

across several building that are closely each other so it is very useful for the user to share an
resources.
Wireless local area network (WLAN)
It is the network that need not require any kind of wire cable, WIFI is the great example
of it. As compare to other network that require physical cable to connect each other(Dutta,
Geiger and Lanvin, 2015).
Wide area network (WAN)
WAN connect the computer for an longer for an physical distance. It allows the
computers for an low voltage. It has an vast reach as connecting an computers around the whole
world.
Metropolitan Area network (MAN)
MAN is the network that is larger as compare to LAN but it is smaller than WAN. MAN
span entire of an geographical area. Single person or an organisation handle the maintenance or
ownership of the MAN. It is commonly used by an large company.
Importance of Internet and intranet
Intranet is the tool of the network which is privately used for an internal communication
in the organisation. It is an essential for an organisation(Lloyd, 2017). As it allow to keep an
documents proper. However internet is an global network that uses TCP/IP that help to transmit
an data through an various kinds of an media. Hence, Internet is an global exchange network.
Importance of intranet
Easily share of information-Intranet is very useful for the organisation for an easy share
of an information within the organisation as mostly enterprises use an email as an primary way
of an disseminating essential of organisation information. By sending out an information by an
organisation intranet for company -wast announcements. And team has large opportunities for an
respond. It is an both way communicate where it helps the employees to build trust regards the
company(Marchewka, 2016).
Knowledge management-As the organisation has lot of data to store. As the company
has various platform to store the information like word document, email Google drive, etc. By
using an intranet for an central one-stop for details. It is easy for the company's employee to
analyse what they require. As intranet has an strong capability for search that helps to find
information more quickly.

Improve feedback and collaboration- It is an best source to motivate the employees of
the company by using an intranet to pull them in. By using the feedback and comments that can
help to bring the right people at right time that can contribute for an work and keep contribution
and feedback contextual(Schnoll, 2015).
Importance of internet
Reach to an global audience- As the rise of an E-Commerce , digital technologies and
social networking that allows an organisation to reach up to an global audience. And there is no
issues for the global audience, Small enterprises can advertise and can sell their services and
products to buyers at worldwide. As the well design social media that campaign that can go an
viral within hours, generating revenue and leads.
Provide Customer experience- Digital technologies that enables an enterprises to
attract, engage and retain the customer in more an effective manner and by an lower cost. And
can connect through an customer by using the website & the social media that to connect with
market and prospects of an products to an those people who are likely to buy an most. Like with
an pay-per-click advertisement, It is easy way to reach an right people at right time and try to
adapt an campaigns to an require of an target audience(Senft, Gallegos and Davis, 2016).
Different stages of system development life cycle
System development lifecycle (SDL) is considered as process that are performed to meet
client’s expectations. Stages of SDL are explained as below:
 Planning: It is the phase which ised to identify the actual problem’s scope and find out
actual solution of implement new system. In this phase individual has to think about
resource, time, cost etc.
 Analyses: This is another stage where functional requirements are analysed, it is ensured
that new system meet the needs of buyers (Trantopoulos and et.al., 2017).
 System design: This is next phase in which specific details, features and operational
requirements are ensured so that system can perform as per expectation.
 Development: now this is development stage in which production gets stated and system
gets developed.
 Integration and testing: in this phase quality assurance is done so that business goal can
be met.

 Implementation: In this stage firm has to implement the new system properly and have to
move the previous data into the new system (The Seven Phases of the System-
Development Life Cycle, 2019).
 Operation and maintenance: this si the last phase which ensure that required criteria’s are
met. (Zurawski, 2018).
Analysis and discussion
From the above report it is analysed that communication in the Barclays bank is very essential as
it helps the organization for the better communication and also the online communication
facilitate the quicker communication by using various alternative source within the firm. Also, it
analyses the ethics and social problems that create problem for the firm to run the business,
company need to overcome by such issues by following the ethical way and try to solve the
social issues by providing the proper training to the employees as within the Barclays bank the
people are lack in IT and are not able to accept the new technology so that they can easily
understand the new technology. It is also analysed that IT has various kinds of network that can
be used. Barclays bank can use the best alternative of the techniques which is better for the
company and which are convenient for firm. Also, analysis that internet and intranet are very
essential for the organization by using the intranet Barclays bank can help the company to keep it
documents mare safer and proper at appropriate way. Where the internet can help the company
for smoothing the work and also save the time and do transaction faster. Also, analysed various
step of a system development. Barclays bank can use this process to find out the expectation of
the client by using this the company can come to know the regarding the performance and where
they are lacking & on the basis of this firm can do improvement for the success of the
organization.
CONCLUSION
Study can be summarised as information technology is an computer that can be use to store ,
transmit, retrieve and manipulate information that often context of an enterprises and it is subset
data and communication technology. The present report is based on business activities of
Barclays organisation. However, report has cover the activities as role of information

technologies and the ethics & social issues that pertain to run an Business. System development
life cycle aids in implementing system and improving production quality in significant manner. .

REFERENCES
Books and Journals
Baller, S., Dutta, S. and Lanvin, B., 2016. Global information technology report 2016. Geneva:
Ouranos.
Dutta, S., Geiger, T. and Lanvin, B., 2015. The global information technology report 2015. In
World Economic Forum (Vol. 1. No. 1. pp. P80-85).
Lloyd, I.J., 2017. Information technology law. Oxford University Press.
Marchewka, J.T., 2016. Information technology project management: Providing measurable
organizational value. John Wiley & Sons.
Schnoll, H.J., 2015. E-Government: Information, Technology, and Transformation: Information,
Technology, and Transformation. Routledge.
Senft, S., Gallegos, F. and Davis, A., 2016. Information technology control and audit. Auerbach
publications.
Trantopoulos, K. and et.al., 2017. External knowledge and information technology: Implications
for process innovation performance. MIS quarterly. 41(1). pp.287-300.
Zurawski, R., 2018. The industrial information technology handbook. CRC press.
Online
The Seven Phases of the System-Development Life Cycle. 2019. [Online]. Available through
<innovativearchitects.com/KnowledgeCenter/basic-IT-systems/system-development-life-
cycle.aspx>