Improving Communication in the Tube: Barriers and Strategies

This report discusses the barriers to communication in the tube and provides strategies to overcome them. It also includes recommendations for effective communication in the workplace.

Individual report about transport
manager to discuss the improvements

Table of Contents
INTRODUCTION......................................................................................................................3
LITERATURE REVIEW...........................................................................................................3
Analysis and discussion of all questions....................................................................................4
RECOMMENDATIONS...........................................................................................................6
CONCLUSION..........................................................................................................................6
REFERENCES...........................................................................................................................8
Books and journals.................................................................................................................8

INTRODUCTION
Communication is defined as an essential tool used by the companies for having a good
workplace environment and communicate with subordinate and employees in order to work
in proper coordination. It is very essential for the companies to have good and effective
communication so that business processes and activities are achieved in effective manner. In
the following report there is explanation regarding various models and theories of
communication. There is discussion about communication strategies which are helpful for
managing different issues. There is literature review, analysis as well as conclusion for
effective communication.
.
LITERATURE REVIEW
As per the views of. (Giles, 2016) , It is analysed that without communication, businesses are
not able to function properly. An ineffective communication leads to declined productivity as
well as minimise efficiency of the business operations. It is important for the organisations to
have better communication with employees as well as managers in order to manage the
organisation functions in effective manner. There is facilitation of completion of
organisational activities if there is proper flow of communication among different levels of
the company. In different organisations communication is made an internal part which must
be followed properly in order to have smooth running of business. According to the views of.
Leong, and Tang, (2016) , There are different aspects of business communication which are
related to nature of communication as well as flow of communication. There are two types of
communication among the business which includes formal as well as informal
communication. When there is formal structure about the functioning of organisation and
processes, there is presence of formal communication. This can be in the form of different
meetings, telephonic calls, conference, performance review, etc. On the other hand,
communication which is associated with social, personal and casual meetings as well as
messages is termed as informal communication. This can be effective communication among
staff and managers in person by using an informal way. This is explained by the writer that it
communication between the organisation can be defined as managing downward
communication, horizontal communication as well as upward communication. The
downward communication is associated with passing of information from superiors to the
subordinates. similarly, upward communication flow is opposite which is the flow of

information from the subordinate to the superior. Horizontal communication is termed as the
way of communicating among same level of the company. All these type of communication
is required in order to manage an effective way of communicating and maintaining the flow
of business activities in proper manner.
According to the viewpoint of.
Logan, and Michael Malone, ( 2018), Communication is a key factor within organisation that
is helpful in development of effective plans in order to achieve assigned targets and goals
properly. There are various factors on which communication is dependent upon which
includes psychological, language as well as physical barrier. These three are hurdles among
the communication within business. Psychological barrier is associated with state of the
receiver by hearing the information from the sender. There may be some information which
is provided to the subordinates by manager that can affect his or her mental state. Hence, it is
duty of the manager to use polite manner while communicating with subordinates and
motivate them to work effectively within the company. Language barrier is defined as the
association with language and the abilities for managing the communication among superiors
and managers effectively. The physical barrier is consisting of geographic distance between
receiver and sender. The author has described that it is very important to have less distance
among the sender and receiver in order to have effective management of the business
functions. It is said that longer the distance, more will be the ineffectiveness of information
transfer.
As per the views of. Mortensen,( 2017), This is concluded that communication barrier has to
be managed properly within companies in order to have proper functioning of all business
activities. there are three types of waste that can be used by the management in order to have
good communication. This includes active listening, using simple language and having
feedback from subordinates. Communication is very important within the management as it is
helpful in in achieving the assigned targets in proper manner. Listening power of
subordinates must be enhanced so that they focus upon the messages and instructions given
by managers properly. In this way, there will be listening to the instructions given by
managers and working effectively. Another way for overcoming the communication barrier is
using simple language while communicating with the receiver. When managers are
expressing their views on any topic they must use effective language and simple language
which is understood by all subordinates. This will help in managing the organisational goals

and objectives properly.. this is helpful as it provides proper communication and subordinates
understand what the manager is saying. In this way, organisational targets are achieved
quickly.
Analysis and discussion of all questions
Barriers to communication in tube
There were some barriers of communication within tube and these have affected the flow of
communication. Due to this, there was negative impact on the services provided by the tube.
There are following barriers of communication within tube that are mentioned below –
Not stand up for pregnant women - this is a a major problem which was same within tube.
Young people do not bother about pregnant women and they do not stand up for provide seat
for handicapped people for pregnant women.
Getting that you before people get off - this is the reason behind rush among the tube. when
people are not allowed to get off and the individuals who want to enter the tube collides, it
creates mismanagement (Penn, 2017). When the tube arrives, people must be allowed to get
off first and then passengers should enter the train.
Not provide the way to people for getting out of their tubes - this is a major problem because
of ineffective communication within train and tube off system. Some people stand in front
gates stopping the way for individuals who want to get out of the cube. Due to this, people
are not able to enter the train and it decreases the efficiency of service provided by the tube.
Stand on the left of escalator - it is a communication barrier due to which individuals are
standing besides escalator and it has negative impact on lives of people.
Loud music - this is a reason for improper communication within the tube because there are
some youngsters who uses high volume music headphones while travelling. This becomes the
reason for ineffective communication.
Strategy to overcome this barrier:
There are various strategies for overcoming the business communication in case of tube.
There must be proper strategy that can be used for having an effective communication among
the few. Some of these strategies that can be used by tube are mentioned below

Be calm and understanding - when there is any accident happens due to ineffective
communication, individual must be patient and calm. They should follow the guidelines
provided by the tube management in order to avoid such kind of accidents (Punch, 2016).
Tube management has instructed individuals to follow some regulations which must be
understood by the people travelling in trains.
Always keep smiling face - this will help in having good communication with other people
al-hind in this way staff can provide instructions and guidelines to changes in easy manner.
Messages can be communicated to the passengers in effective manner.
Be positive in talk and nature - this is a strategy which can be used by management for
having effective communication among staff and other individuals who are travelling.. by
communicating effectively (Rajendran, Farquharson, and Hewege, 2017). Staff members
will be able to provide information to the travellers in effective manner.
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RECOMMENDATIONS
There are some recommendations developed for the organisations in order to have effective
communication among the employees and management. Communication barriers must be
removed within the business environment so that it is easy to work properly and achieve the
goals and targets. There must be maintenance of business communication so that managers
are not having problem in explaining information and instruction to the subordinates. Some
of the recommendations are given below
 There must be presence of cultural awareness among workplace
 Management must provide effective training and development sessions to employees
and staff for enhancing their communication
 Good flow of communication must be present and managers must use formal as well
as informal communication properly to inform the subordinates
CONCLUSION
From the above discussion, it is analysed that all businesses must have proper communication
in order to have proper flow of services within market. when there is effective
communication among management and customers then there able to make employees more

competitive. In this way, it is easy to provide effective products and services to the
customers. Gradually, this leads to enhanced profits and sales. There must be proper cultural
awareness in order to provide effective services to the customers.
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REFERENCES
Books and journals
Giles, H., 2016. Communication accommodation theory. The international encyclopedia of
communication theory and philosophy, pp.1-7.
Leong, F.T. and Tang, M., 2016. Career barriers for Chinese immigrants in the United
States. The Career Development Quarterly, 64(3), pp.259-271.
Logan, T.R. and Michael Malone, D., 2018. Nurses’ perceptions of teamwork and workplace
bullying. Journal of nursing management, 26(4), pp.411-419.
Mortensen, C.D., 2017. Communication theory. Routledge.
Penn, S., 2017. Cultural communication barriers in the workplace.
Punch, R., 2016. Employment and adults who are deaf or hard of hearing: Current status and
experiences of barriers, accommodations, and stress in the workplace. American
annals of the deaf, 161(3), pp.384-397.
Rajendran, D., Farquharson, K. and Hewege, C., 2017. Workplace integration: the lived
experiences of highly skilled migrants in Australia. Equality, Diversity and
Inclusion: An International Journal.
Sharon, P., 2018. Cultural communication barriers in the workplace.