Information and Big Data Management

Running head: INFORMATION AND BIG DATA MANAGEMENT
Information and Big Data Management
-COURSEWORK HANDOUT
Name of the Student
Name of the University
Author Note

INFORMATION AND BIG DATA MANAGEMENT1
Table of Contents
Introduction......................................................................................................................................2
Stage1- About the organization.......................................................................................................2
Stage 2.............................................................................................................................................4
About the ERP system.................................................................................................................4
Functionality of ERP system for Town Healthcare.....................................................................5
Reason behind selecting ERP system..........................................................................................7
Stage 3.............................................................................................................................................8
Potential problems.......................................................................................................................8
IMP for the development of the new system.............................................................................10
Information Requirement Analysis................................................................................................17
Issues faced while implementing ERP system..........................................................................19
Ethical considerations for ERP implementation........................................................................20
Conclusion.....................................................................................................................................21
References......................................................................................................................................22

INFORMATION AND BIG DATA MANAGEMENT2
Introduction
The objective of the assignment is to recognize the management issues that takes place
within a particular organization. This also helps in understanding the process of decision making
so that proper efforts can be provided towards the information system accessed by the
organization. The proposal is being developed for the purpose of understanding the need of
proper information management within the organization Town hospital, Romanian. In order to
enhance the issues and functionality within the renowned healthcare organization it becomes
crucial to implement an effective system that has the potential to enhance and manage the
performance. The selected system for improving the performance is ERP system. It is expected
that with the support of an ERP system it becomes easy to manage the performance within the
system. With the help of this information management proposal it will become easy to manage
the performance within an organization and will also ensure that the decision is taken effectively
in a timely manner. Medical care has a prominent place as it helps in restoring the health
conditions of the patients and ensures that with proper communication and services towards the
patients it becomes easy to enhance the way of living. Thus the paper will highlight all the
necessary components effectively so that it becomes easy to understand the importance of
suggesting a new system.
Stage1- About the organization
Town hospital is one of the most renowned company in Romanian and are mainly
available for the people associated with the particular town. This healthcare industry is known
for providing free healthcare services towards the age group between 0-10 that is towards the
kids. Moreover the Romanian citizens without a paid insurance has the right for emergency free

INFORMATION AND BIG DATA MANAGEMENT3
medical assistance. The organization offers a wide range of benefits as a universal healthcare
system. The state provides effective finance structure towards the people of the town so that they
can achieve maximum healthcare benefits. The access towards the healthcare facility is
guaranteed under Article 34 of the Romanian Constitution.
The major issue that is faced by the Town healthcare organization is with organizing the
customer data sets and the associated operational costs. Beside this it have been also observed
that there is a huge issue that is faced with the patient’s data stored and shared within the system.
There is a need to implement a software that will be able to deliver an improved customer
services towards the members associated with the organization (Tarhiniet al. 2015). In order to
enhance the performance it is proposed that there is a need of an effective information
management system that will be able to provide huge benefit towards the organization and the
patients associated with the healthcare industry.
Every health care industry is known for the services that are offered by them. Town
hospital is also known for the facilities that are offered towards the customers so that they can
manage a better way of offering services towards the customers. The business process is referred
to the main processes that are associated with an organization and used for determining the
functionalities that are offered towards the customers. The major business processes that are
associated with the Town hospital includes boom appointment, patient healthcare card, get
medical assistance, and enroll for insurance, pre-employment medical checkup. Beside these
there are some internal business processes that includes patients support, monitoring employees
performance, information management, maintenance of medical equipment’s, logistic support
towards the information system, quality analysis, and managing salary of employees (Shatat
2015). This activities are considered as the important business processes of Town healthcare

INFORMATION AND BIG DATA MANAGEMENT4
organization. With the help of this activities it can be ensured that an effective way of managing
the performance within the organization can be performed effectively.
Stage 2
About the ERP system
Every organization divides the functionality into two parts that is the internal activities
and the external activities. The Town hospital performs a lot of business processes and thus it
becomes essential to identify the major issues that are faced by the Town healthcare at the
current stage so that it can improve the performance. While analyzing the internal procedures
associated with the Town hospital it has been observed that the organization faces some major
issues with the internal activities and thus it is important to implement an ERP system that will
be able to remove the issues by improving the performance of the organization. The main
motive behind implementing an ERP system within the organization is that it offers an effective
way for improving the internal business processes and also enhances the performance
effectively. With an effective implementation process for ERP system it will become easy to
manage the efficiency of the organization (Abu-Shanab et al. 2015). The IT expenses, labor cost
gets reduced with the execution of the ERP system within an organization and also ensures that
the organization is able to improve the interactions between the staffs and the organization.
However for the purpose of implementing an ERP system it is very much crucial to make
significant investment of money and time so that it becomes easy to enhance the performance of
the association. It is expected that the implemented ERP system has the potential to carry out the
working procedure in a different and enhanced way.

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With the recent advancement in the technologies it has been observed that ERP system
has the potential to improve the performance of a healthcare industry widely by offering an
effective way of storing the customer data and can also provide information electronically. This
reduces the chances of data lost and hence it can increase the efficiency (Monferrer et al. 2019).
In addition to this the implementation of an ERP system it is expected that the open
communication will improve that will provide a better access over all the data stored within the
system. The data can be updated within the database effectively. Moreover it is observed that
better patient care can be provided with the use of an ERP system in Town hospital. The major
reason behind proposing an ERP system towards the organization Town hospital is to reduce the
operational costs by adopting new technologies. Thus it can be stated that the proposed
information system will be able to store the data of the patients effectively so that it can provide
a better way of managing the customers. The major problem that is faced within the selected
organization is with managing the customer services (Le 2017). It becomes very important to
manage the system so that it can offer a better way of providing support towards the
organization.
Functionality of ERP system for Town Healthcare
The major reason behind proposing the implementation of the proposed ERP software
within the hospitals is that it offers an effective way of managing the cost, operational efficiency,
enhances the patient safety and boost the services offered by the healthcare industry. With the
effective growth in the healthcare industry an ERP system is considered to be one of the major
system as it has helped in managing the managerial process effectively (Laudon 2015). Moreover
it has been observed that the cost management within the organization can also enhance with