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Report on Information and Communication Technology

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Added on  2020-05-03

Report on Information and Communication Technology

   Added on 2020-05-03

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Running head: INFORMATION AND COMMUNICATION TECHNOLOGYInformation and Communication TechnologyName of the StudentName of the UniversityAuthor’s Note:
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1INFORMATION AND COMMUNICATION TECHNOLOGY1.1 Identification and give a brief description of the problem.The company Happy Sailing Adventures allow the customers to make their bookingsthrough telephonically or through online services (Schwalbe 2015). The company has realizedthat the existing network and the various computer systems are almost obsolete and outdated andthey wish to update these systems by acquiring new software, faster network and innovativehardware. The problems that occur due to these outdated systems and network are as follows:i) Slower Booking Process: Due to the outdated systems and slow network, the entireprocess of booking by the customers gets slowed down.ii) Data Corruption: The slower and outdated system often is responsible for thecorruption of data and information. iii) Lower IT Flexibility: The flexibility of the information technology gets down due tothe out dated systems and technologies. iv) Hard Drive Failures: The fourth problem that arises due to the outdated systems isthe failure of hard drive (Willcocks 2013). The hard drives store the data and when the hard drivefails, there is a high chance that the confidential data or the information will be lost and cannotbe recovered. These particular problems are extremely urgent and should be solved on an immediatebasis. The bookings of the tours are done by the computer systems and the equipments related tothe technology are extremely important for the business (Venkatesh, Thong and Xu 2012). It isthe responsibility of the IT engineer and other persons, who are involved with information
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2INFORMATION AND COMMUNICATION TECHNOLOGYtechnology to solve the problem as soon as possible. The entire technical team should look intothe matter for solving the problem. 1.2 Explanation of the information for the problem. The problems that are identified in the company, Happy Sailing Adventures areextremely significant and should be solved immediately. The first step for solving the problemsis gathering relevant information about the problem (Dutta, Bilbao-Osorio and Geiger 2012). Theinformation can be gathered by following certain steps. The steps are as follows:i) Identification of the method suitable for the companyii) Training the employeesiii) Collecting and tabulating the dataiv) Reporting and utilization of the findings1.3 Identification and explanation of the problem-solving technique that would be used to getto the root of the problem.The problem solving technique that would be helpful for this particular problem is thetrade off analysis. For performing the trade off analysis, any type of critical criteria is defined forthe particular problem, which is utilized for the evaluation of the comparison of each solutionwith other (Waser 2012). This evaluation is normally done by utilizing an easy matrix. Thesolution, which has the highest ranking, will be considered as the most relevant solution for thisparticular problem.1.4 Compilation of a list of at least two alternative solutions for the problem.
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