Sydney Medical Centre Information System

This case study examines the development of an information system for Sydney Medical Centre, focusing on system requirements, data collection methods, and development tools and models. It analyzes the use of questionnaires, interviews, and document analysis for data collection, and discusses the application of cloud technology, UML, waterfall model, and prototype model for system development.

Case
Study

EXECUTIVE SUMMARY
Information system is a process that must be formal, socio technical and system of an
organization which they developed in order to collecting, processing, storing and distributing
data as well as information essential for a firm. This report is based on Sydney Medical Centre
whose is owner is Dr. Edwin and they are going to grow their practices at Sydney. For which
they are developing information system which help them in managing data or information of
employees and patients in effective manner. So in order to develop proper system they will
analysis their requirement. Then for development of system they may use various methods as
well as techniques. Moreover they all need to collect information of employees for feeding it in
system for data collection they will use methods like questionnaire, interview, evaluate document
and so on.

Table of Contents
INTRODUCTION ..........................................................................................................................4
MAIN BODY...................................................................................................................................4
1 Type of system requirement which focuses on SMC..........................................................4
2 Facts finding method which is appropriate for collecting data form employees at SMC...4
3 System development tool and development method used by SMC....................................6
CONCLUSION..............................................................................................................................11
REFRENCES.................................................................................................................................12

INTRODUCTION
Information system refers to a procedure which is formal, socio technical and system of a
company that is developed for a purpose of collecting, processing, storing and distributing
informations as well as data (Rubel and Fay, 2012). Generally information system is composed
by major four elements i.e. task, structure, peoples and technology. Along with this it is a
network of software as well as hardware which is used by an organization. Organization taken
for this assignment is Sydney Medical Centre which is owned by Dr. Edwin and they are
growing its practices in Sydney. For which they want to develop a information system which
help them in managing data or information of patients and employees in proper way. Topics
coved in this report are type of system required by SMC, analysis of facts and finding methods
and description of system development tool and development method that can be used by SMC
for developing system.
MAIN BODY
1 Type of system requirement which focuses on SMC
Management of staff data: Respective company required information system which
help them in maintaining data or information of patients, develop hourly appointment report,
develop reminder for patients about appointment. Along with this they want system which
provide all necessary information regarding appointment for a patients such as patient name,
time, date, doctor name, doctor room, due amount, total payment and so on.
Manage medical information of patients: SMC also want to develop system which can
also be used by company for managing data of employees such as their monthly insurance report,
holiday management, store data as well as information securely and effectively (Černe, Jaklič
and Škerlavaj, 2013). Along with this they also want a information system that include all
necessary information and daily report of employees such as their work, patients whom they
have to attain and many more.
2 Facts finding method which is appropriate for collecting data form employees at SMC
Facts finding method refers to a process which is used by a company in order to collect
information and data. This will include sampling of research, observation, questionnaires,
existing documents, interview, joint requirement planning, prototyping and so on. There are
various techniques of facts finding methods such as examining documents, interviewing,

observing action, conduct research and circulate questionnaire. In respect of facts finding
techniques used by Sydney Medical Centre are explain below:-
Questionnaire: It refers to a technique in which series of questions is prepared according
to requirement for gathering information and data in effective way. Through this method
respective company able to collect appropriate required information form their employees which
is required for developing information system (Hauge, Norenes and Vedøy, 2014).
Pros-
 Questionnaire method is inexpensive because it can be placed on respective company
website or be mailed to employees.
 It is a practical method of collecting data because it is based on specific reason which
company want to collect.
 It is seem as a method through which respective company can get or identify result
quickly.
Corns-
 In respective method respondents didn't answer whole questions truthfully that will
directly impact on outcome.
 In this method respondents also left some unanswered questions because they ignore or
left questions which they didn't want to answer.
 Sometime researcher develop questions which are very difficult to analysis by
respondents due to which they didn't able to answer properly.
Interview: It refers to method in which data or information are collected through face to
face interview. There are various objective which must be consider while interview such as
identifying facts, verifying facts, generating enthusiasm, involve end users, identifying
requirement and gathering idea which help SMC in developing information system properly
(Yang and Yang, 2012).
Pros-
 Through this consultant able to collect deep as well as free responses.
 This process is easily adaptable and flexible which help respective company in collecting
proper data or information.

 Along with this by this method respective company able to make clear about question as
well as solve misunderstanding so that company able to collect information and data
effectively.
Corns-
 This method is time taking because interview has to spend separate time with each
respondents.
 Interviewer of respective company also may face difficulty in summarising responses of
interviewees.
Examining documents: It refers to a method in which consultant of Sydney Medical
Centre will analysis as well as evaluate documents which contain information about employees.
This is little bit time taking method but through this they able to collect proper information
which required for developing information system (Rubel and Fay, 2012).
Pros-
 Through this consultant able to see easy flow of data or information.
 It help Sydney Medical Centre to collect data which is appropriate and effective.
Corns-
 It is time taking because consultant have to analysis whole documents of employees data
for finding appropriate information.
 Through this method data can be misused because no one able to know how a person is
using the data.
3 System development tool and development method used by SMC
For development of information system an organization required various tools and
methods which help them in attaining their objective. System development techniques as well as
methods used by Sydney Medical Centre are given below:-
System development tool: Cloud- It is a software development techniques in which automate micro services or
application to a number of servers. Along with this it will automate creation of text as
well as binary file from number of server which is targeted (21 Best Software
Development Tools in 2019, 2019). There are various features of this that is beneficial for
respective company such as it help SMC to store their clients, patients and employees

data in secure form. It will help respective company in sharing information and data to
their patients and employees in proper secure manner.
 UML- This tool is used by Sydney Medical Centre to in order to manage activities and
information of company. Moreover through this respective company able to robust and
maintain system, by it SMC able to load all documents of patients and employees in a
second. Along with this they also able to manage holiday of employees at a workplace
and manage data as well as information effectively.
System development model:
 Waterfall model- This is a model based on sequential and in this all software
development procedure are divided into various phase. Moreover each phase is developed
in order to perform specific activity during phase of task (System Development Model,
2019). It has various benefits such as it is easy to understand and use, develop guideline
for inexperienced staffs, sets requirement stability and it is also help in conducting good
management control.

 Prototype Model- It refers to a systems development method (SDM) which include
a prototype in order to built, tested and then reworked as essential portions. Satisfactory
prototype is finally help an organization in achieving or developing whole system or
product in effective way. Here prototype refers to an early estimation of completion of
system or product in appropriate as well as effective way.
Use case diagram for SMC
Illustration 1:
Waterfall Model
(Source: Waterfall Model, 2017)

Context diagram for SMC
Level 0 DFD

Initial ERD

CONCLUSION
From above discussed point it can be conclude as well as evaluate that an organization
required to develop information system in order to manage their data and information in effective
way. For this they can adopt various tools or techniques such as cloud, Linux, UML and so on as
well as they must also use system development model so that they can develop proper procedure
which help in conducting work properly. Along with this company has to collect data for
information system and this can be collected by methods such as questionnaire, interview,
evaluate documents and so on.

REFRENCES
Books and journals
Rubel, E.W. and Fay, R.R. eds., 2012. Development of the auditory system (Vol. 9). Springer
Science & Business Media.
Černe, M., Jaklič, M. and Škerlavaj, M., 2013. Management innovation in focus: The role of
knowledge exchange, organizational size, and IT system development and
utilization. European Management Review. 10(3). pp.153-166.
Hauge, T.E., Norenes, S.O. and Vedøy, G., 2014. School leadership and educational change:
Tools and practices in shared school leadership development. Journal of Educational
Change. 15(4). pp.357-376.
Yang, X. and Yang, J., 2012. Multigranulation rough sets in incomplete information system.
In Incomplete Information System and Rough Set Theory (pp. 195-222). Springer,
Berlin, Heidelberg.
Online
21 Best Software Development Tools in 2019. 2019. [Online]. Available
through<https://www.guru99.com/software-development-tools.html#3>.
Waterfall Model. 2017. [Online]. Available
through<http://www.regelsys.com/resources/waterfall_model.aspx>.
System Development Model. 2019. [Online]. Available
through<https://www.scribd.com/doc/15243782/System-Development-Model>.