Analysis of Knowledge Management and BPM Systems

The assignment provided is a detailed analysis of knowledge management and business process management (BPM) systems. It includes an overview of the topic, recent research papers, patents, and articles from reputable sources such as Journal of Knowledge Management, Software: Practice and Experience, and Ecological Economics. The analysis also covers specific case studies on data mining techniques for customer relationship management, partnership relationship management system to system data synchronization, and process and knowledge management in a collaborative maintenance planning system. The assignment is suitable for students studying business administration, computer science, or related fields.

Information System

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
Overview of Amazon..................................................................................................................1
LO2..................................................................................................................................................2
P3 Various ways of IT system store and process data for knowledge, customer-relationship,
data and communication management. ......................................................................................2
M2 & D2 Analyse the different ways IT system store and process data in Amazon.................3
LO3..................................................................................................................................................6
P4 Mention how IT system can support to value added change for improving business
operation, performance and sustainability. ................................................................................6
M3 and D3 Advantages and disadvantages of Value added changes made by Amazon and
recommendation for improving IT system in the support of value-added change. ...................6
LO4..................................................................................................................................................7
P5 Recommend practical IT solution for Amazon for their business problems at workplace....7
M4 & D4 Evaluate how IT system support practical solution to future value to specific
business problems and identify consequences of their implementation.....................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9
ILLUSTRATION INDEX
Illustration 1: BPM suite used by Amazon......................................................................................5

INTRODUCTION
Business communication continuously growing and affects the company's internal and
external information sharing. In the present era, information technology (IT) play's crucial role in
field such as administration, finance, marketing, manufacturing, and production (Information
Systems, 2017). Moreover, it is required for e-commerce, promotion and for maintaining the
data correctly. Without it there will be no business connection and communication with
customers and staff members. Firms are investing millions in order to improve and upgrade their
information technology (Rothberg and et. al., 2017). Though this organization can get higher
flexibility in operation and management firms and for maintaining large amount of data. IT is
integration of various software, hardware, various information system, feedback's, stages and
human resource. All these are required for complete functioning of the IT system. In
organisations, information system used is based on the application (Evans and Kitchin, 2017).
They can be classified as decision support system, DBMS, Knowledge and learning management
system and at last transaction system.
The present research study is made about IT system used by Amazon. In addition to this,
various ways of IT system store and process data related to various management are discussed.
Along with this, discussion about its support to value added changes for enhancing business
operation, performance and sustainability. At last, recommendation is provided along with its
justification for the company.
Overview of Amazon
From past 30 years the use of information system in the organization has increased.
Amazon is largest cloud computing, online-book store and e-commerce public firm of America
which was founded by Jeff Bezos on 5th July, 1994. It is international company having more
than 5 lakh employees and revenue of US$135.98 billion (Meneses and et. al., 2017). It uses IT
to perform its functional, managerial, operational and transaction securely. Moreover, the system
ensure that customers are getting more diversified and specific service and their data are safe and
secure. Amazon is using the services to achieve their goals, vision and long-term sustainability.
Hardware and software
Due to its global expansion they mostly operates through information system. The
organization has gained success through the integrating two technologies which are CRM and IT
Management to develop overall firm strategies (Narang, Kumar and Verma, 2017). Further,
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Linux platform with IT infrastructure is used by them to manage the order, transaction, issues
and queries of billions users world-wide (Tretikov and Szczesny, 2017). Along with this, they
have personal data of billions of people. IT system is required by the Amazon for transaction
processing, operational performance, maintaining customer preference, their information and for
making strategic business planning. Besides all this they are largest provider of cloud
infrastructure services (IaaS and PaaS) at international level (McBride, Lambert and Cornet,
2017).
LO2
P3 Various ways of IT system store and process data for knowledge, customer-relationship, data
and communication management.
Information is the raw resources of organization which can exist in tangible and in-
tactical way. World wide web, internet, intranet, LAN, WAN, EDI, SCM, e-Commerce and e-
CRM are different ways through which IS is cultivated in the enterprise. There are 6-types of
information level system they are
 Transaction processing system: It is used for collecting, storing, modifying and reverting
the transaction details. It comprise of various system such as Office Automation,
Knowledge management, Management information, Decision support and Executive
information. It comes under the operational level system and is maintained by
Operational managers.
 Specialized system: Under this, IT solution and services are provided that helps to solve
the challenging situations (Jayaraman and et. al., 2017, Volpe. and et. al., 2017). Some of
the better system are: Enterprise resources planning, customer relationship, Supply-chain,
Human resources management, Core banking system and accounting information system
are used. They are used to protect the personal and customers data.
 Artificial intelligence: There are unlimited application of AI as it is simplified, intelligent
human behaviours operated through computers (Lindström, Källström and Kyösti, 2017).
They can use parallel system to solve the problem, can discover then. Along with this,
they use, Natural language processing, and many other devices at single time for
processing multiple information.
 Expert system: This are the computer embedded information system that aids in decision-
making (Lindström, Källström and Kyösti, 2017)
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 For this purpose they uses various inputs and can be based on example, frame and rules.
 Business intelligence: It is the way data is collected, refined, analysed and presented for
the better and improved business decision. These are used by the managers for
performing their operational effectively (Volpe. and et. al., 2017)
 There are various business tools exist in the market some of them are Data mining and
statistical analysis, Business analysis and simple reporting and querying. Moreover,
business reporting can be done through Management information system and information
technology.
 Knowledge management: It is mostly used by Knowledge and data workers. It helps in
discovering, processing and storing the employees data and their knowledge. For
example, KWS and OAS (Hicks and et. al., 2017).
In order to store the data and information there are various layers in the IS. For this first
system needs to analyse the data, the entire data needs to be integrated according to their type,
after that related services must be provided and at last security option should be enabled. In big
firms in order to complete all the activities more requirement of engines are there. In order to
maintain all these activities, Corporate database management must be used so that data can be
easily managed retrieved and maintained (Strand and et. al., 2017).
Communications management is the systematically utilizing, observing, planning and
making alteration in channels of communication in the company, and among the organizational
members. There is also involvement of communication directives that are associated with an
organization . Using the IT system in the communication there will be higher data protection and
confidentiality along with flexible flow of information in the company. Along with this, it helps
in ensuring the ensuring accurate and appropriate data collection.
Data management system can be used to maintain quality assurance and control measures
within an organisation (Narang, Kumar and Verma, 2017). Using the IT system with it will
ensure data quality as-well-as collection in more specified and formative way.
M2 & D2 Analyse the different ways IT system store and process data in Amazon.
Amazon uses best hardware and software configuration that help them in maintaining ,
protecting, storing, and making transaction in effective way. Earlier they used Digital Alpha
Servers but now they have upgraded DBMS and Epiphany for performing all the activities
related to data (Wan and et. al., 2017). In order to maintain large number of customers and
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communication process Excelon for B-2 communication is used. Besides this, using the Amazon
Web service and Simple Storage Services millions of information as-well-as as data can be easily
stored. This system provides reliability, robustness and scalable services. As all the operational
activities of Amazon are conducted online so it should be fast, reliable and secured for this
Global domination was created by the firm. For the e-commerce system the company requires
higher customer preference which is managed and maintained by Customer relation Management
(Intezari and et. al., 2017). The system is so reliable and secure that it provides safety from
hackers and fraudsters. Search pattern of the customers are managed through the behaviour
detection techniques which measure and personalize consumer search preferences in easy
manner.
To store such large data they use Service Oriented Architecture. Amazon Aurora,
DynamoDB, Redshift, My-SQL, No-SQL are different engines that increases the customer
reliability towards the company (McBride, Lambert and Cornet, 2017). Moreover, using it they
can easily protect the transaction processing system and it is secure and protected over internet.
Additionally, the results obtained are in fraction of seconds. It is also used as Database Migration
Services to perform the task in accurate, faster, flexible and with improved performance. Online
analytical processing is used in order to analyse data in various view-point.
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Operational and Management Information system (OIS) includes the transaction, office
automation and process control system. Using it single-click purchase, secure-card payment,
customer-relation, supply-chain, enterprise-resource management and interactive-searching
system can be done. MIS is used for making decision, reporting information and executive
information system. Project Management Information System (PMIS) which is based on
environmental factors helps in examine, designing, utilizing, fixing and preparing the resources.
In order to protect the data, there is team of I experts and engineers which helps in providing
flexibility, privacy, security, safe transaction. For this the company has Appian BPM suite.
Besides this, there are Enterprise Resource Planning, IMS, MIS, e-CRM to store wide range of
information about their operations with high security. All these platform provides high
technological platform, prudent decision-making, data-retrieval, high satisfaction and boosting
strong consumer relationship (PonPeriasamy and Vijayasree, 2017). IT can not be secured until
there is end user licence and computing. In Amazon Epiphany, Appain BPM and AWS software
are used to provide all such security purpose.
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Illustration 1: BPM suite used by Amazon.
(Sources: TCG, 2017)

LO3
P4 Mention how IT system can support to value added change for improving business operation,
performance and sustainability.
There are various advantages which can be achieved through the IT system. However
integrating it with the value added services can promote easier business and flexibility business
operation. It comes under the project management methodologies and strategies where using the
belief, value and culture competitive success can be gained by the organization. Using this firms
can easily achieve their goals, vision and long-term plans. Value creation strategy provides
higher competitive advantage as through this customer can be easily influenced and can make or
let buy their buying decision towards the company (Intezari and et. al., 2017). Other than this,
once invested the system provides cost and benefit analysis which can be seen through the value-
added change. The system is so reliable and flexible that more researches are made on this
system. There are various new and existing approaches are made over enhancing and improving
IT position within the organization s so that data breaching cannot be made possible. Further,
improvement in the system development tools and techniques can help in preventing the data
through hackers and attackers. All this things directly contribute the business operation and
performance.
Along with this, IT system is far better than traditional system as it increases the
sustainability inside and to the exterior of the company.
M3 and D3 Advantages and disadvantages of Value added changes made by Amazon and
recommendation for improving IT system in the support of value-added change.
Using the Value added changes Amazon has gained various advantages. For overview,
they have improved in their daily operational activities. They are able to properly maintain and
function the operation in more easy way (Barata and Cunha, 2017). Using this they have
achieved greater advantages in the account management. Now the organisation is more reliable
on its operation, has more flexibility, reliably, can easily understand the user and has reduced the
costs of capturing and producing data. Some of the added value IT bring to an organisation
includes-
 Cost reduction through automation of tasks
 Computerises data management
 Improved collaboration
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 Electronic data transferable
 Knowledge management
Other than this, strategics planning of IT system also provides relaxation towards the
political, social, ethical and legal issues.
LO4
P5 Recommend practical IT solution for Amazon for their business problems at workplace.
The existing process of Amazon are effective; however they require certain modifications
which are mentioned below:
 Using Database Management System (DBMS) along with Multidimensional eXpressions
(MDX) and SQL, Amazon can record each and every information in suitable manner
related to business products and services (Strand and et. al., 2017). However, there is
need to concentrate more on cyber-security and safety.
 Existing information about Amazon is highly crucial for the employees as it assist
business entity to undertake new processes for improving existing work processes. They
can use cloud computing so that more information can be stored in spacious way.
However, more improvement must be made on the problem-solving and decision-making
models with the integration of IT systems application.
 Security regarding Password and id pin should be delivered to only authorized persons
who can contribute in improving organizational work practices (Varma and Daim, 2017).
 They must enhance sorting of products and should increase the anti-fishing interventions.
Customer should get all the essential information about current and past affairs of
Amazon for the purpose of making suitable decisions.
 Firm should start focusing on the Artificial intelligence systems as-well-as intelligent
virtual agents to best results (Narang, Kumar and Verma, 2017).
M4 & D4 Evaluate how IT system support practical solution to future value to specific business
problems and identify consequences of their implementation.
Using the IT system there are various changes made in the problem-solving activities of
the Amazon. The advancement of technology such as use of artificial intelligence systems as-
well-as intelligent virtual agents can provide assistance in supporting decision and making
strategies. Cloud computing storing and managing of data, information sharing, communication,
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security and gaining a competitive edge. As stated by Strand and et. al. (2017) there are various
good and robust servers such as Oracle, DB2, SQL server that can provide assistance in storing
and manipulating data. Amazon is using Business Intelligence for this purpose which will help in
their future development. The company needs to consider ethical, legal and moral issues on
information system. In order to gather, storing, manipulate and communicate information these
are also keeps importance in today's world. The firm should update firewall based on access of
information, misuse of data within and outside the organisation so reliability can be maintained.
The use of the expert system and Artificial intelligence can be integrated so that better decision
making and analytical solution can be gained by the organisation where improvement can be
made through the knowledge based, data based, inference engine and explanation facility.
CONCLUSION
From this project report it has been concluded that Information technology is now
necessity for every organisation. Without it firms will be unable to perform many of their
activities. It is required for proper communication and flow of information. In this report
particular focus is provided on the Amazon company which uses IT for various process. From
the report it was found that cited venture can effectively manage, store and process data related
to various management. Further, finding regarding the value added changes for heightening firm
operation, performance and sustainability is shown. Lastly, recommendation are provided which
can be adopted by Amazon.
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REFERENCES
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modern retail stores. SocArXiv. October, 23.
Greef, A. and et. al., 2017. Source document framework for accounting systems. U.S. Patent
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Hicks, B. J. and et. al., 2017. Store mobile cloud application system for inventory management
and customer order fulfillment and method for retail establishment. U.S. Patent
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decision-making. Journal of Knowledge Management. 21(1). pp.71-91.
Jayaraman, P. P. and et. al., 2017. Analytics‐as‐a‐service in a multi‐cloud environment through
semantically‐enabled hierarchical data processing. Software: Practice and Experience.
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Products: Improving Knowledge on Availability Through Use of Monitoring and
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Narang, S. K., Kumar, S. and Verma, V., 2017. Knowledge Discovery From Massive Data
Streams. In Web Semantics for Textual and Visual Information Retrieval (pp. 109-143).
IGI Global.
PonPeriasamy, A. R. and Vijayasree, G., 2017. Data Mining Techniques for Customer
Relationship Management. International Journal Of Computer Sciences and
Engineering. 5(4). pp.120-126.
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Rothberg, H. N. and et. al., 2017. Big data systems: knowledge transfer or intelligence
insights?. Journal of Knowledge Management. 21(1). pp.92-112.
Strand, J. and et. al., 2017. Using the Delphi method to value protection of the Amazon
rainforest. Ecological Economics. 131. pp.475-484.
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Varma, S. and Daim, T., 2017. Technology Management: Case of an Organization in Transition.
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Volpe, A. and et. al., 2017. Adjusting a process for visit detection based on location data. U.S.
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Wan, S. and et. al., 2017. Process and knowledge management in a collaborative maintenance
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