Information System Strategy and Management

This article discusses the importance of professionalism, SFIA skills, personal reflection and more in Information System Strategy and Management. It covers the attributes of professionalism, SFIA skills framework, personal SFIA skills, and personal reflection on the significance of information systems in business. The article provides expert guidance and study material for students and professionals.

Running head: INFORMATION SYSTEM STRATEGY AND MANAGEMENT
INFORMATION SYSTEM STRATEGY AND MANAGEMENT
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Table of Contents
1. Define Professionalism.......................................................................................................2
2. SFIA Skills..........................................................................................................................3
3. Current Personal SFIA skills..............................................................................................4
4. Personal Reflection.............................................................................................................5
Reference....................................................................................................................................7

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1. Define Professionalism
The original definition of professionalism is to work with the clients that have specialised
knowledge with the long and intensive preparation that conduct or aims and provide qualities
to characterise (Evetts 2014). The key elements that demonstrate the professional attitude are:
1. Be loyal
2. Keep your word
3. Treat others with respect
4. Exceed expectations
Professionalism provides different attributes that identify and define a professional. Those
attributes are discussed below:
Knowledge being specialised: The first thing that a professional has is their knowledge that
they are specialised. Such professionals are in deep personal commitment where their skills
are developing and improved (Nichols 2017). Degree and certifications are the foundation of
having such knowledge. The most thing that matter is the professionals has worked with the
serious, sustained and thoughtful way that could master in having specialised knowledge to
succeed in their field to keep up-to-date of the knowledge and deliver work that is possibly
the best (Chestnut 2017).
Competency: Professionals has the capabilities to get the job done as they are reliable and
keep their promises. In some circumstance, it prevents from delivering promises, expectations
are managed well, and the situation becomes right. Professional never make any excuses
(Zafiropoulos 2016). They only focus on getting a better solution to their problem.

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Integrity and Honesty: Every professional should have qualities for honesty and integrity. If
there is any fall in project or work which is outside the scope of the expertise none admit it
(Evetts 2014). Immediate help is asked whenever needed and has a willingness to learn.
In a personal way, professionalism can be defined as a means to be smart enough in all
area of work in the corporate world. Professionals are someone who is respected and are
given value. The organisations take them as their genuine credit. It becomes very important to
earn a professional reputation in the workplace (Herbert et al. 2014). The organisation would
first consider the true professionals for promotions to add value to the project and those who
are successful in their careers. Professionalism has found a way to conduct himself or herself
within the workplace (Nichols 2017). The individual when showing some respect for others it
demonstrates professionalism.
2. SFIA Skills
SFIA is a skill framework for the Information Age having an international standard for IT
skill management. The professionals require skills for the role involved in ICT. There are 96
IT skills which are a comprehensive set that ranges from a programmer till the Help Desk
Support having 7 levels (von Konsky, Miller and Jones 2016). The Skills of SFIA are generic
as it could have customised and combined the roles and levels that are appropriate for an
organisation. The skills that the SFIA has are categories as Business Change, Service
Management, Procurement and Management Support, Client Interface, Strategy and
Architecture (Shankararaman and Gottipati 2016). The levels of SFIA are placed as 7 set
strategy or inspire or mobilise, 6 initiates or influence, 5 advise or ensure, 4 enable, 3 apply, 2
assists and 1 follow. There is real practical skill management in educational and corporate
environments (Herbert et al. 2014). The SFIA has been adopting by the organisation and
individual that have around 200 countries. SFIA is an individual skill initiative came together

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and collaborated for the IT industry and achieve a single definitive framework. SFIA is a
global IT skills Framework (Topi et al. 2015). Around 200 countries organisations and
individuals use it to manage their skills (von Konsky, Jones and Miller 2014). The framework
of SFIA remains useful and relevant as it is simple and generic. It is updated through a
consultation activity that collaborates on initiating, drafting and reviewing the updates of the
Framework.
The SFIA Framework is independent and self-sustain along with long-established
ecosystem that supports the Framework and their users (von Konsky, Miller and Jones 2016).
SFIA skills are used to measure the current capability and identify the requirements.
Consistency could be achieved through sourcing, professional development planning and the
workforce that has the capability to understand. The SFIA skills could be started at a certain
point in time. SFIA is initially used to address the specific issue (von Konsky, Jones and
Miller 2014). This may include the effect of getting training or employee satisfaction or may
be to promote the issue of the project or as a part of resources having regular management.
3. Current Personal SFIA skills
It is a personal experience that the organisation or business is having Information System
had to struggle to develop and manage the IT skills for their employees that are working over
there. The SFIA skill framework, when used for the IT skills assessment, would be very
helpful for the business (von Konsky, Jones and Miller 2014). Every organisation have a
willingness to manage the staff IT skills. Even when seen in the Gartner, 20 to 30 percent of
the IT projects that are large have failed (Leahy and Wilson 2014). Thus, for the success of
any project, IT skills are critical. Organisation develops and manages the IT skills better for
their staff. The organisation does this in an ad hoc manner that has defined their IT roles and
provides levels having Human Resources (HR) which is not much help. There was difficulty

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in managing the IT skills which have accelerated the changes for the technology ranging from
Cyber Security, Big Data and Cloud Computing which could migrate and support the legacy
applications. The IT roles and skills are defined by the organisation are all out-of-date. The
IT framework helps the organisation to process and practice some common frameworks
which include PRINCE2, PMP and ITIL. The one that is most secret is the SFIA for which
the organisations would become aware of (von Konsky, Jones and Miller 2014).
With the SFIA skill, the organisation could get confidence independently and rigorously,
assessing the capability of providing evidence and could licence appropriately the SFIA
framework (Morris, Fustos and Haga 2018). The Framework of SFIA is relevant to the
business that drives the updates by reflecting the changes in the existing skills. The 6
categories and 7 level structure are having generic levels of skills and responsibilities and
also describe one or more of the 7 levels. There is a vast number of individuals who assess
the SFIA framework. The SFIA version is cha chana ging continuously and is presented
consistently. SFIA is now accepted globally for skills related to ICT.a a
4. Personal Reflection
As the report that I have done, it has described the significance of the business that has
raised with Information Technology. The services are not provided at ease that has to enable
the data collection for the development strategy. The optimisation among business services
increases competitiveness. Data are collected and analysed to get information about the
development strategy. There is a point to point automation and manual operations that
prevent sync and control large enterprise. The information technology is incorporated where
data points are seen as nodes as this is part of the large system. Most of the business utilises
the services to get the attention of the customers. Most of the information technology focus
on the customers for the business existence. Services are being offered that have targeted the

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information technology development for the customer. I feel the customer loyalty could be
capture and enhance the service provision and gather data for the information systems. The
system of unique data points that are lost in another system. The data are gathered in real-
time. Some activities are carried out by the customer which impact the data to be adopted.
The information system has got the quality of services having great value for the customer. It
offers targeted services and receives feedback. Whenever the business use information
system, the services become faster and more accurate as the integration of services are
making the service synchronisation easier at various nodes which increase the speed. There is
a scenario that offers parking services and the car during the checkout create notification
automatically for a slot that is vacant.
Information system enables strategy development. Market develop most of the strategies
after observation. Some challenges limit the unfettered implementation of the information
systems, and it has the capability to create sustainable business value. It has been analysed
that most information systems was utilising credit payments and are linked to banking
activity. Collecting and sharing data of the client has come with responsibility. I have noticed
that customer has sent the evidence that they have their needs and shift their money as per the
need suited to them. Another use that I have found about information system is that it enables
the service production for the customer. Activities are isolated from the information system
that focuses only on the customer. Finally, I came to the conclusion that the business has
received a greater advantage from information systems. The individual sources of data could
get collected in the first place and would last the effect of the business by creating business
value.

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Reference
Chestnut, D.H., 2017. On the road to professionalism. Anesthesiology: The Journal of the
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Evetts, J., 2014. The concept of professionalism: Professional work, professional practice and
learning. In International handbook of research in professional and practice-based
learning (pp. 29-56). Springer, Dordrecht.
Evetts, J., 2014. The concept of professionalism: Professional work, professional practice and
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Herbert, N., de Salas, K., Lewis, I., Dermoudy, J. and Ellis, L., 2014, January. ICT
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Morris, G.J., Fustos, J.T. and Haga, W., 2018. Connecting the Dots and Nodes: A Survey of
Skills Requested by Employers for Network Administrators. Information Systems Education
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Nichols, D.G., 2017. Maintenance of certification and the challenge of
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