Information System Management - FlashMobz
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University of Salford Manchester
Added on 2020-04-21
Information System Management - FlashMobz
University of Salford Manchester
Added on 2020-04-21
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Running head: INFORMATION SYSTEMS MANAGEMENTInformation Systems ManagementName of the StudentName of the UniversityAuthor Note
11INFORMATION SYSTEMS MANAGEMENTTable of Contents1. Introduction..................................................................................................................................12. Identification of the key business challenges and technical challenges of FlashMobzacquisition of PhonesRUs and transition to eCommerce................................................................1Barriers due to the acquisition of PhoneRUs...............................................................................1Barriers to the customers.............................................................................................................2The Internet connectivity.........................................................................................................2Consumer trust and protection.................................................................................................2Language issues.......................................................................................................................2Barriers to the retailers.................................................................................................................3Lack of relevance.....................................................................................................................3Relatively high costing of developing and maintaining the website.......................................3The fear of fraud and the payment...........................................................................................3The lack of IT skills.................................................................................................................3The legal issue.........................................................................................................................4The logistics.............................................................................................................................4Payments in course..................................................................................................................4Integrating all the chain stores.................................................................................................43. The barriers or the challenges to the implementation and how these can be overcome..............5Technological Challenges............................................................................................................5Organizational Challenges...........................................................................................................5Not having skilled ICT personnel............................................................................................5Lack of finance........................................................................................................................6Security concerns.....................................................................................................................6Organisation culture.................................................................................................................6Environmental Challenges...........................................................................................................7The Business Environment which is unfriendly......................................................................7The lack of credit cards and payment systems........................................................................7Lack of macro-economic facilities..........................................................................................7Peculiar nature of the industries..............................................................................................7The occurrence of the natural disasters...................................................................................8Challenges from the owner or manager challenges.....................................................................84. The building of inclusive and persuasive argument that can be presented to Asif......................85. Conclusion and Recommendation.............................................................................................116. References..................................................................................................................................12
22INFORMATION SYSTEMS MANAGEMENT1. IntroductionFlashMobz is a mobile phone retailer in England and they have decided to take overPhoneRUs. Asif has also decided to adopt the ICT services to initiate the e-commerce activities(Sandberg and Håkansson 2014).The report will highlight the barriers and challenges that FlashMobz can face whileintegrating with PhoneRUs and while taking up e-commerce activities. The recommendationshave been made in the report following which Asif can enhance the business activities of thecompany.2. Identification of the key business challenges and technical challenges of FlashMobzacquisition of PhonesRUs and transition to eCommerceBarriers due to the acquisition of PhoneRUsThe PhoneRUs is an independent company that has been purchased by FlashMobz.FlashMobz has decided to retain the employees that are working in PhoneRUs, however, the newmanagement team employed by FlashMobz will take care of PhoneRUs’s current businessoperations. The employees and the management may face issues regarding communication witheach other. There may be a linguistic problem while communicating with each other and thislinguistic issue is certainly the barrier for the company (Mupfiga 2015). The employees will haveto follow the business policies and will have to work with the existing employees of FlashMobz.Thus FlashMobz’s employees can face communication barriers.Barriers to the customersThe Internet connectivity
33INFORMATION SYSTEMS MANAGEMENTThe Internet connectivity can prove to be one of the barriers to the e-commerce. Thecitizens staying all over England must have an Internet connection. The citizens must have anonline Internet connection or a broadband connection so that they can sell a mobile phone.FlashMobz must configure the Internet connection in their premises and must provide the betterconnectivity to the consumers so that they can enjoy the services of FlashMobz.Consumer trust and protectionThe consumer trust and protection is mandatory. In case of offline shopping, theconsumers and the users have the opportunity to choose a particular phone and can test it andview the features. The consumers can see a sample of a mobile specimen on the website ofFlashMobz. The consumers can view the workings of the mobile phone of their choice on thecompany website. The customers of FlashMobz can get to know the best model of their choice,can choose the colour of the mobile specimen, however, it is the responsibility of the FlashMobzto deliver the right product to the customers (Ahmad and Ibrahim 2017). The consumers caneven get a faulty product and so FlashMobz will have to be careful about the phone they deliver.The customers can order a product and it may happen that they do not get the product. It mayalso happen that they get a faulty product, thus this can be an issue that can prove to be a barrierfor the customers. Many customers’ may get feared and this fear can act as a barrier for thecustomers. Language issuesIf the consumers are not well versed in English, then it may happen they cannot shoponline (Tatnall 2014). Therefore, the language is the barrier for the e-commerce. Although manypopular retail sites have initiated their multi-lingual version of their website, FlasMobz is the
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