Role of Information Technology in HSBC Holdings

Introduction to
Information Technology

ABSTRACT
The use of information technology is increasing day by day and most of the organisations
are using this for improving and enhancing the productivity of the business. In this report, HSBC
Holdings is taken an service sector organisation. The organisation is using advanced information
technologies in their business functions and operations. This report includes the role of
information technology and different kinds of application software that are used within the
organisation. Impact of ICT on business and significance of ethical and social issues are also
going to be discussed in this report.

Table of Contents
ABSTRACT ....................................................................................................................................2
INTRODUCTION...........................................................................................................................4
LITERATURE REVIEW................................................................................................................4
Different types of application software........................................................................................4
Importance of ethical and social issues to run business...............................................................6
Impact of ICT on business...........................................................................................................8
Role of IT in helping managers to manage business...................................................................9
ANALYSIS AND DISCUSSION.................................................................................................10
Benefits and drawbacks of company investing in Information Technology.............................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
The concept of Information Technology is concerned with using computers, networks,
storage as well as other physical devices, processes and infrastructures in order to create, store,
process, exchange and secure all types of electronic information. Within this report, HSBC
Holdings is a service-sector organisation that is taken into consideration for demonstrating
different aspects of this report. This is a UK-based organisation headquartered in London and
providing services like opening business accounts, giving global liquidity as well as cash
management solutions, trading services and many more (Antonelli, 2019). This report includes
various kinds of application software that can be used by business and along with it, also
includes the importance of ethical and social issues to rum the business. Moreover, the impact of
ICT on business will also be discussed in this report that influence functioning of business.
Furthermore, the role of information technology in facilitating managers of organisation to
manage business will also going to be described in this report.
LITERATURE REVIEW
HSBC Holdings is an organisation in the service sector that provides a wide range of
services to its potential customers. Some of the services of the respective organisation include
trading services, a broad range of borrowing solutions, giving global liquidity as well as cash
management solutions, opening business accounts, etc. By making use of the information
technology related services, HSBC Holdings is able to offer financial services in a great way and
these financial services involve commercial and retail banking facilities along with some crucial
financial products, investment banking as well as banking services. The organisation is using its
IT related resources in order to give the best services to its customer by offering digitalised
services such as internet banking facilities, online banking services, mobile banking facilities,
etc. in which market-base can access banking services from home (Avgar, Tambe and Hitt,
2018). The use of information technology within HSBC Holdings facilitates the organisation in
gaining competitive edges within the market-place.
Different types of application software
In context of information technology, Application Software are those programs of
computer that are designed for assisting the people in order to perform an activity. Relying on
the actions for which the application software is designed, it can control numbers, graphics, text,