Intercultural Communication: Competences and Reflections

Running Head: INTERCULTURAL COMMUNICATION
Intercultural Communication
Nam of the student
Name of the university
Author name

1INTERCULTURAL COMMUNICATION
Executive summary
The purpose of this report is to articulate the intercultural communication competences by
looking back at the learning associated with the selected digital artefacts. In the first reflection,
the importance of intercultural communication among the employees and how a leader can
efficiently manage a conflict related to intercultural communication has been discussed. In the
second reflection, the beneficial effects of intercultural communication studies in improving the
intercultural competence of the student have been discussed. In the third reflection, the impact of
intercultural communication competence on the social identity of an individual has been
discussed. Along with the above-mentioned discussion, these reflections also contains
information about how the learning experience has imposed an impact on the personal activities
o the student. It also includes the ways in which intercultural communication course has changed
the thought process of the student.

2INTERCULTURAL COMMUNICATION
Reflection on ‘How to solve a conflict as a leader and a mediator’
During the creation of the mentioned infographics, I understood how an effective leader can
handle a conflict associated with the intercultural communication. During the course, I had
identified an intercultural communication issue where misunderstanding had occurred between a
Chinese and an Africa employee due to lack of communication. Instead of giving priority to the
current conflict, the leader of the organization implemented strategies to eradicate the issue from
the core. He provided language training to all of the employees so that they can communicate
properly. Hence from this Infographic, I understood the importance of intercultural
communication in an organization. I understood that each team member in an organization
should be respectful towards each other. I understood that when an organization recruits
employees from different cultural an ethical background, there prevails a high risk of
intercultural collision. However, it is the responsibility of the leader to make every employee
respect each other’s cultural background. I also understood that respect towards each other’s
culture can only be developed when the employees communicate with each other. This digital
artefact has transferred my way of thinking. Initially, I used to feel uncomfortable and shy while
communicating with an individual having a different cultural background. However, after
obtaining effective learning from the course, I have developed confidence and hence am able to
communicate with my classmates who have a different cultural background.
Reflection on Reflection 1
As mentioned in Reflection 1, I have taken minor in Intercultural communication in order to
understand the perspectives and thought the process of individuals who are from a different
culture. Intercultural communication competencies may be defined as the ability to understand