Intercultural Competence in Business

Intercultural Competence in
Business MAR013-1

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Where did Anna go wrong...........................................................................................................3
Helping Anna to understand cross cultural problems..................................................................3
Inter culture theory ......................................................................................................................6
Advice to Anna............................................................................................................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................1

INTRODUCTION
Intercultural or cross cultural competence means is the skill set in the workplaces where
workforces interact with each other like with managers, customers etc. who have different
culture because they belong from different countries. This study will discuss Anna who is a
German manager and working in China, discussing about her new job challenges. Further it will
explain the understanding of cross cultural problems and will use the intercultural theories like
Iceberg theory to support the study. This report will also give advice to Anna that how she can
understand her subordinates and work with them effectively.
MAIN BODY
Where did Anna go wrong
The mistake which is made by Anna is she is directly asking feedbacks about her in the
meeting and on the face of the supervisor none of the subordinate will say negative things about
her and Anna is expecting solution of the problem from their subordinate so subordinate will
always give suggestion to their superior they will not guarantee of what they said that is why
they say that its a suggestion. She also assumed that Chinese people are same as German people
but in every country people are different because they have different values and beliefs. She
should understand the culture of China maybe it is possible that Chinese people are like that
only, they are afraid speaking any negative feedbacks in front of their superior (Arasaratnam-
Smith, 2017). There are also chances that Anna is a strict supervisor so her subordinates are not
that much comfortable in front of her and if it is so than Anna should be lenient with her
subordinates and should always try to talk with them because lack of communication is very bad
for the organization as it creates conflicts among the workforce. Anna did not try to understand
the intercultural problems as her German culture is different from Chinese culture. Here Anna is
very curious to know her feedback, but she should have give time to her subordinate to think and
only they can give true feedback about her.
Helping Anna to understand cross cultural problems
Cross cultural problems:
When the culture clash occur within two people or group of people is the cross culture
issues.
It is very important to understand the cultural diversity, cross culture understanding helpful in
identifying the culture, in this there is comparison between the opinions of people (Top Ten Tips