Intercultural Competences in Business

Intercultural competences
in business

Table of Contents
INTRODUCTION...........................................................................................................................1
Where did Hannah and Company go wrong...............................................................................1
How to help Hannah and company to understand cross-cultural problem.................................1
Intercultural theories...................................................................................................................2
Advice to Hannah and company.................................................................................................3
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................5

INTRODUCTION
Intercultural competences within a business is a range of skills such as cognitive,
affective and behavioral skills which lead to appropriate communication with people belongs to
other culture. The present study is based upon the case scenario of Hannah and this study will
shed a light on the importance of culture and for that different model and theories are discussed
which in turn help to improve the cultural issues. Report will describe the where did Hannah and
company go wrong and ways through which company better understand this cross-cultural
problem.
Where did Hannah and Company go wrong
Hannah is one of the talented and successful negotiator but she did not focus on the
cross-cultural dimension and its importance for the company. As she was looking forward to
securing lease arrangement from a shopping mall developer in Osaka but she did not understand
the culture of Japan because every country have their own cultural dimension and this is the big
mistake which Hannah and the company perform (Chen and Yang, 2016). As it is necessary for
the company to understand the culture and develop effective cross-cultural communication in
order to finalize any deal. But as per the case scenario, Hannah arrived with their two assistant
who are Japanese and that is why, host keep directing their questions to both assistant as
compared to Hannah. So now Hannah realize that there is a need to involve all the employees
and always respect to each others culture as well.
How to help Hannah and company to understand cross-cultural problem
In order to understand the cross-cultural problem, Hannah should develop a training
session in which proper awareness related to cultural difference must be discussed and this in
turn help to improve the understanding regarding cross-cultures. Also, make sure that there is a
proper workplace etiquette where proper rules and regulations are discussed for each and every
people so that proper understanding is developed (De Piano, 2020). Moreover, company as well
as Hannah must provide workshops and techniques for communicating in effective manner in
order to effectively work on the cross-cultural environment. This in turn help to reduce the
cultural misunderstanding and as a result, all the workers understand each others point of view.
Hannah should also enhance the understanding related to cross-cultural problem in which
she has to accept the cultural difference are as common as individual difference because working
in the corporate, require mutual understanding with each other because it is must for a business
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