Intercultural Management

Intercultural management

Table of Contents
MAIN BODY...................................................................................................................................3
1. Where did Mark go wrong?.....................................................................................................3
2. How Mark can be helped to better understand cross cultural problem....................................3
3. Use of intercultural theories for explaining and supporting discussion...................................3
4. Advice to Mark........................................................................................................................5
REFERENCES................................................................................................................................6

MAIN BODY
1. Where did Mark go wrong?
Mark went wrong in understanding working of Indian people due to differences in cross
cultural working among America and India (Dameron and Durand, 2017). Mark was not able to
communicate properly with Indian staff members due to language barriers and mismatch in IQ
Level because of which issues of misunderstanding has arised. In addition, Mark also went
wrong in finding ways through which Indian managers coordinate with their people at workplace
so to provide details and instructions to the people and developing sense of relationship so that
all the viewpoints are shared in proper manner.
2. How Mark can be helped to better understand cross cultural problem.
Through providing insights about cultural differences among distinct countries, Mark can
be helped in understanding problem of cross cultural in better ways. Along with it, helping mark
to provide turns to Indian staff members to talk, practising active listening, becoming supportive,
taking steps for managing cultural diverse personnel and creating clear norms will help in
understanding the problem. When Mark will be able to understand cultural diversity differences
among American personnel and Indian personnel would properly understand all the cross
cultural issues. For example, In joint venture or merger, two companies belonging to different
nation such as India and America works for attaining common objectives. In this, different types
of problems are faced in context to cross cultural management that includes language problem,
inadequate trust, different perception and many more.
3. Use of intercultural theories for explaining and supporting discussion.
Intercultural theories are those frameworks that defines aspects among cultures as well as
social groups (Oetzel, 2017). In context to the case study, use of Hofstede cultural dimension
theory and Hall cultural theory will help in understanding management behaviours of different
cultures.
Hofstede Cultural Dimension Theory
It is one of intercultural theory that assist in understanding cultural differences among
nations. It involves various elements which are as follows in context to distinct features of
management behaviours across different cultures: