Critical Evaluation of Cultural and HRM Issues for a UK Business Locating a Call Centre in Japan

This report provides a critical evaluation of the cultural and HRM challenges faced by a UK business when locating a call centre in Japan. It discusses the cultural challenges, such as age and status, dress code, bowing and handshakes, and building relationships. It also analyzes the HRM challenges, including traditional hiring practices, complex business operations, inadequate talent pool, and embracing diversity. The report concludes with the use of the Harvard framework of HRM and its positive and negative impacts.