International Human Resource Management: Practices and Influence on Organizational Behavior

This document discusses the HRM practices in Mediclinic city hospital, including recruitment and selection strategies, training and development programs, and their influence on organizational behavior. It also explores the benefits of HR initiatives in a telecommunications company based in UAE. The document highlights the importance of managing human resources at an international level and the impact of HR practices on overall organizational performance.

International Human resource
management

Table of Contents
Table of Contents
INTRODUCTION ..........................................................................................................................3
PART 1 ...........................................................................................................................................3
Discuss HRM practices in your organization ........................................................................3
how it supports the overall organizational performance goals...............................................4
Critically review and evaluate any HR process in your organization and how it can be
improved to meet specific business challenges and overcome them.....................................6
How do HRM practices influence organizational behaviour.................................................7
Identify any two HRM practices and their influence on performance and behavioural
outcomes in your current organization...................................................................................8
PART 2 ...........................................................................................................................................9
Discuss any 2 leadership styles and critically analyze the advantages and disadvantages of
these styles in your industry...................................................................................................9
Identify the most conducive leadership style to promote performance in your company with
discussion and critical reflection on why you think it is so..................................................11
PART 3 ........................................................................................................................................13
In 2012, Etisalat, a telecommunications company based in UAE outsourced the customer
service operations to Egypt. Explain the benefits of this HR initiative with respect to the
major functions of Human Resource Management..............................................................13
CONCLUSION .............................................................................................................................16
REFERENCES .............................................................................................................................17

INTRODUCTION
The international HRM is known as set of activities which are involved in the functioning
of human resource department at international level. There is need for companies to manage the
organisational goals and targets by working in foreign markets and managing employees. IHRM
involves different functions such as selection, recruitment, training, performance appraisal, etc.
the concept of IHRM is related to the managing and handling of human resource in different
multinational companies (Armstrong, and Taylor, 2020). IHRM has a purpose for increasing
competitive advantage of employees within business environment. This consists of managing the
skills and abilities of employees, training of employees, performance appraisal, etc. The
company which is considered for analysing the functioning of IHRM is Mediclinic city hospital.
This hospital started in the year 2008. This is a multi disciplinary hospital situated in Dubai. This
hospital accommodate patients who require health facilities. This file describes the HRM
practices within company. Also, leadership styles are discussed in context of this hospital. In the
third task, there is explanation of a telecommunication company of UAE which provides services
in Egypt.
PART 1
Discuss HRM practices in your organization
Human resource functions and management are important for a company as it is helpful
in enhancing employee satisfaction. There is need for managing all the activities of company
effectively so that various transactional activities are outsourced properly. HRM practices are
involved in implementation of HR strategy and conducting the business activities
properly(Armstrong, 2019). There are few best practices which are defined as HR systems
which have great impact on the organisation and workforce. In context of Mediclinic city
hospital, there are few transactional functions like record keeping, administration, payroll
processing and employee benefit. Some of the best HR practices of Mediclinic city hospital of
Dubai are mentioned below - Recruitment and selection - The recruitment and selection strategy depends upon
mission of the company. Also, the work culture affects HR recruitment and selection
policies. When the senior executives of company are identifying value of workplace
diversity recruitment practice that is made for attracting lot of potential candidates who

can manage to work in the company. In context of Mediclinic city hospital, it is seen that
the human resource management has adopted advanced techniques of recruiting doctors
and nursing staff so that this hospital will provide effective service to all people. Training and development – These are most important factors of human resource
management. Different elements involved in this are new employee orientation, job skills
training, leadership training and professional development. Such type of activities are
helpful for improving job skills of employees who are working in the current positions
and experting in cross functional work management. Professional development is helpful
in supporting succession planning of organisation (Bailey, and et.al., 2018). This is done
by preparing future leaders for doing high level jobs.
 Compensation and benefits - These are two important advantages that are provided to
the employees for motivating and encouraging the employees and staff. When operating
within a business environment, there are some factors which must be followed in order to
provide good environment to employees where they can work in effective manner. This is
regulation of government for providing health and other benefits to staff so that they will
work more effectively. There are different ways of providing compensation to the
employees and this helps in managing the overall performance of company effectively.
how it supports the overall organizational performance goals
Training and development is known as an important phase of HR. there are few
employees who can become obsolete if they are not updating themselves with new ways of
working methods, knowledge and skills. In this way, whole organisation will become rustic and
thus, there is need of developing skills and abilities of employees. The training programs are
known as planned programs of organisation as well as business environment development
(Banfield, Kay, and Royles, 2018). The human resource personnel is responsible for providing
training and development practices so that organisational activities are done in rightful manner.
Training in Mediclinic city hospital helps staff for acquiring skills, knowledge and behaviour
which enables them to effectively perform their job role. Training is provided to staff on the
basis of their capabilities. These are technical or manual skills which is given to non technical
staff. On the other hand, special training is provided to medical professionals in order to update

them. Development is provided to hospital staff for improvising conceptual skills, abilities and
intellectual skills used for managing the complex situations.
Recruitment and selection are two basic functions which allow entry of an candidate who can
work within organisation (Bratton, and Gold, 2017). It is seen that organisations must focus
upon enhancing the recruitment and selection process for hiring the best candidate for company.
There are some benefits provided to the employees in mediclinic hospital of Dubai which are
helpful for achieving the organisational targets. Retired employees – Mediclinic hospital of Dubai hires doctors from who have retired
from government and army hospitals. Such doctors have exposure to patients suffering
from different problems (diseases). In this way, hospital is able to reduce the training and
recruitment cost . Employee reference - This type of recruitment is the way in which candidates are
selected on the basis of reference of existing employee. Senior doctors who have good
experience sometime refer their juniors to take high level positions as they have
capability. E-recruitment – This means utilisation of technology which increases the staffing
process. This increases smooth functioning of organisation. People are allowed to send
their applications by email and place CV on employment portal. In this way, management
selects the best candidate according to the information provided by the candidate. This
process is helpful for selecting the best medical professionals who can work within the
organisation effectively and help to promote the health services.
 Internet advertisements – This is a popular way which is used by Mediclinic city hospital
for hiring the best candidate who can work within the company. Internet is used by this
hospital to give advertisement about job. Candidates are allowed to apply for suitable
jobs in which they can excel (Brewster, and Hegewisch, eds., 2017). Jobs on internet are
new trend and thus, mediclinic hospital is is putting advertisements of job on portals so
that management can reach wide pool of talented professionals.

Critically review and evaluate any HR process in your organization and how it can be improved
to meet specific business challenges and overcome them
There are different functions involved in HR processes. These are used for managing the
industry work effectively and attaining organisational targets. The HR process of Mediclinic
hospital of Dubai revolves around managing different factors which are given below -
The human resource processes include human resource planning, employee remuneration,
performance management and employee relation. There are efficient design of process which
provides assurance for employee benefit. The HR process of mediclinic hospital focuses upon
employee engagement, quality service to patients and employee welfare (Chelladurai, and
Kerwin, 2018). The HR process is defined below -
Human resource Planning - This is the process of forecasting planning about
employees. This includes process of evaluation, promotion and layoff. In context of mediclinic
hospital, there are different process involved in the managing of staff and other professionals.
Recruitment This means the way of attracting candidates for
applying job role in hospital. The hospital uses
new and advanced techniques for recruiting the
Patients
Hospital employees
Visitors
Staff and medical
Professionals Management

best candidate for hospital.
Selection This is the filtration process. When candidates
provide their CV and bio data on online
portals, hospital management filters candidates
on the basis of selection criteria.
Hiring This is the process of finding the final
candidate who is selected.
Training and development Training and development sessions are
provided to non technical staff as well as
medical professionals in order to manage the
overall functioning of hospital.
Employee remuneration and benefits administration – This is a process which consists
of managing the decision related to salary, wages, incentives, perquisites, etc. Employees and
staff of Mediclinic city, Dubai are provided attractive bonuses and incentives so that it will be
easy to make them work in an effective manner.
Performance management – This is helpful for organisation to train, motivate and
provide rewards to employees (Collings, And et.al., 2018). In context of mediclinic hospital,
Dubai , it is concluded that organisational objectives and goals are met efficiently by increasing
working skills of employees.
Employee relation – In the mediclinic hospital, HR is involved in maintaining employee
relation. This is done through some team building activities. In this hospital, employees are
allowed to work in teams so that they can communicate with each other and enhance bond
between them. This is beneficial for company to enhance employee relation for managing the
attainment of goals in less time frame.
How do HRM practices influence organizational behaviour
Mediclinic city hospital is a multi disciplinary hospital which is situated in Dubai and it
provides healthcare facilities (Gill, and et.al., 2018). There is a proper human resource
management within this organisation that enables every employee's welfare and benefit in the

organisation. Human resource development is defined as main function of HR and it helps in
improving the functional capabilities of the organisation. This enhances development of
organisation as well as self. It enhances different functions like teamwork, employee relation,
sense of belonging, motivation, etc. It is necessary for a company to manage the efficiency of
workforce in order to provide quality service. Organisational behaviour means the way in which
people working in the company behaves while making decisions in the company. The HR
development prepares various individuals of company competitive by providing effective
training. In this way, mediclinic hospital is able to enhance the efficiency of working of
employees. As every organisation has to focus upon developing human resource in order to grow
successfully in market. This is an important role of company as it is helpful for survival and
growth of HRM. There are following objectives of organisational behaviour of Mediclinic city
hospital of Dubai -
 To enhance employee capabilities in association with future role and responsibility
 To develop the skills of individuals for better functioning
 To enhance organisational health through continuous renewal of employee capability as
per the technological changes
 To maintain team management and development
It is responsibility of organisation to manage that all these objectives are attained. These are
directly linked with human resource process. Employees are defined as scientific and
professional beings who provide help in acquiring the capabilities related to organisational
development process. This hospital emphasises upon teamwork and this leads to professional
well being and motivation of employees (Hecklau, and et.al., 2016). There is an individual
development plan which helps in monitoring as well as enhancing knowledge about hospital
employees. Nowadays, continuous learning is very popular and it is important for any company
to manage the employee relation in order to develop effective functioning. This hospital is
providing effective services to people so that targets and goals can be achieved.
Identify any two HRM practices and their influence on performance and behavioural outcomes
in your current organization
Recruitment and selection – The Mediclinic hospital is using new ways to hire employees and
staff and these affect performance of the employees as well as organisation. The different
strategies used by this hospital for recruiting employees are panel based interview, better

advertising for job opening, etc. When the recruitment and selection process is best, then best
candidates will be hired in the organisation (Jabbour. And et.al., 2016). These will be hard
working employees who will achieve the organisational goals in less time. Good advertising
helps this organisation to get good candidates who can be hired. In this way, hospital's
performance will increase. When al employees are efficient in working and they are all
disciplined professionals, quality treatment and operations are done.
Training and development – This is the best HR practice used for improving the current
workforce. The main aim is to focus upon skill specific training. The employees have to realise
on what is to be done for enhancing knowledge and learning of employees. Hospital industry has
increased the service and operations over the years (Kaufman, 2019). This organisation needs to
work upon improving the present workforce and developing various factors so that skill and
knowledge of employees is enhanced.
Hospital invests in training and development – This is a best practise of HRM in which
training of employees is helpful for growth and development of company. Training cost in this
hospital is minimised by hiring interns and providing them free training. During the training
period, ideal employees are selected and these are hired as permanent workers in this hospital.
Emphasise on skill specific training – This is a crucial factor of the HR department. This is
implemented in order to enhance the skill form of training (Marchington, and et.al., 2016).
There is a general training program within this hospital that focuses upon enhancing skills of
staff.
Talent employees value learning – This is best practise of HR in which training is
provided to talented and skilled professionals. This is helpful for managing the skill and talent of
staff. When employees and staff are provided effective training then they will work in a more
efficient manner. They will be able to attain organisational goals within less time. If most of the
workforce is talented then organisation has more opportunities to meet success.
PART 2
Discuss any 2 leadership styles and critically analyze the advantages and disadvantages of these
styles in your industry
Leadership is defined as the art that enhances motivation among the employees. The main
aim of leaders is to motivate and encourage employees and meet the needs and demands of

companies. Leadership is helpful in capturing essentials for being prepared and inspire other
individuals. Effective leadership depends upon the idea for effectively communicating the whole
concept to the management (Noe, and et.al., 2017 ). Medical leadership is very important and it
has becoming popular. There are various medical leadership training which is provided to
medical professionals of Mediclinic city hospital. There are many physicians who are problem
solvers and these include executive leaders and professionals. Basically, there are three types of
leadership used by the medical professionals of mediclinic city hospital – directive, participative
and delegative.
Democratic leadership
The democratic leadership style is used by medical professionals for encouraging and
motivating the employees to participate in decision making. When there are effective team
building within the company then there are abilities to manage the whole task in effective
manner (Noe, and et.al., 2018). Relationships are provided high importance in the democratic
leaders. The main importance of the democratic style of leadership is that when here is decision
making among the teams, there is a collaborative decision taken. Opinions, viewpoints and
concern of different employees is considered before making the final decision.
Pros of democratic leadership
Democratic leadership within the mediclinic city hospital allows working of the
organisation effectively for ensuring that team is valued and comfortable while working with
each other. This type of leadership enhances positive culture at workplace and this requires
initiating input from various team members (Ogunyomi, and Bruning, 2016). In this hospital,
transparency and input among team members is present and thus, there is need of managing the
functioning of the entire team effectively.
Cons of democratic leadership
Democratic leadership style within the medical industry is defined as the way in which
the leaders are distributing decision power among all team members. This leadership style fails
when there is need of rapid response. There are some incidents in medical field where not taking
quick decisions will lead to adverse events. In this case, democratic leaders fail.
Delegative (Laissez faire)
This type of leadership within the medical profession helps them to take decisions by
analysing different facts and figures. This is basically among new medical professionals who are

inexperienced. This is a hands off approach in which the leaders provide feedback and direction
to the team members. This allow team for functioning without proper guidance.
Pros of Laisez faire leadership
Laisez faire leadership within medical profession limits the leader to dictate how team
members can function and develop an effective team. It is necessary for all leaders to manage the
situation and analyse the different factors that lead to successful management. The medical
professionals who are having good experience in the medical field can use laissez faire
leadership. When there is lack of restriction then team members can show their skills and
abilities. There are different leaders who prefer to have freedom for making decisions and this
type of leadership style supports this.
Cons of Laisez faire leadership
This leadership is not good fit for medical field as there is constant change in decision
making. When new medical workers are coming in place of old professionals, laissez faire
leadership will not help them to grow and build good career. This leadership style among the
medical professionals is helpful for becoming proactive and reactive towards safety issues of
patients.
Identify the most conducive leadership style to promote performance in your company with
discussion and critical reflection on why you think it is so.
The most conducive leadership style for promoting the performance within medical
organisational is laissez faire. This is helpful for working in a creative environment. In the
medical profession, there is need to have creative characters in order to manage various
situations that occur in medical field. This type of leadership can work within various
characteristics for enhancing knowledge associated with new and advanced way of managing
business (Sparrow, and et. al., 2016). This is known as an effective leadership that helps in
managing the situations of medical filed properly. There are several benefits of using this
leadership -
Hiring right talent - A leader using laissez faire leadership is able to hire right talent and it is
useful or building effective teams which can work properly. People must analyse organisational
goals for managing resources available. These leaders make effective teams in which there is
presence of talented employees and staff which are useful for attaining organisational targets and
goals. Leaders use their power for controlling talented and experienced staff and make them to

work effectively within the organisation. It provides leaders to manage their job role in proper
manner.
Efficiently use resources - Leaders are responsible for managing the team members in such a
way that all goals are achieved in proper time. It is very important for the leader to manage and
understand the requirements of all staff so that they are able to provide effective services to
patients. There is need for leaders to be resourceful for managing different processes. There are
few some tips that can enhance the resourcefulness -
Networking – This is helpful for building large network of people who can influence and affect
the functioning of organisation. There is need to manage different processes properly so that
goals can be attained (Stewart, and Brown, 2019). Laissez faire leadership is useful for
managing the resources properly and working efficiently.
Problem solving – There is need for all leaders to have problem solving abilities as it will help in
managing the teams effectively. There is effective use of leadership style for managing the
process properly and treating patients.
Reflection of using Laissez faire leadership
I am working in the medical profession and using laissez faire leadership for inspiring
subordinates and staff to attain the organisational goals. I am inspired by the leadership
responsibility that helps me to motivate and inspire leaders for doing great work. Laissez faire
leadership is helpful in managing the various activities which are associated with conducting
operations that are affecting deployment of Laissez faire leadership style. There are various
factors which are considered while providing medication to different individuals. I fully trust my
team members and they support me fully for attaining the organisational goals. I have chosen
laissez faire leadership while working with my team members. This provides me help to manage
different activities properly and provide effective treatment. This style works effectively within
the and it leads me to drive the operations ethically and effectively. I get things done by using
this leadership and it is useful to manage the work by using this style. While working in
mediclinic hospital, I am able to accomplish goals and objectives effectively by using this
leadership. It will allow to manage different functions and operations in effective manner.

PART 3
In 2012, Etisalat, a telecommunications company based in UAE outsourced the customer service
operations to Egypt. Explain the benefits of this HR initiative with respect to the major
functions of Human Resource Management.
Etisalat is known as a multinational company dealing in telecommunication service
provider. This is operating in more than 10 countries including Asia, Africa as well as Middle
East. This organisation also deals in mobile network operator and it is seen that this company has
a good customer base. This company outsourced customer service to Egypt. While staring this
operation, there is need of managing the new employees who will be hired for managing the
work. There is need for Etisalat to develop strong human resource management for conducting
the operations effectively and managing personnel properly. Emirates telecommunication Group
company which is also known as Etisalat is a telecommunication company and as it is working in
different countries, there is need to have good human resource management. For a multinational
company, conducting operations in different countries at the same time is not an easy task. In the
year 2012, when this company decided to outsource customer service operation to Egypt, it has
to enhance the capabilities of managing human resource. Egypt is situated is middle of Europe,
Africa and Middle East (Shen, and Benson, 2016). This country is having good internet
connections that will enhance the connections an d networking. It can connect more than 60
countries by using 13 different routes. There are lot of skilled and talented employees in Egypt.
There is low cost of living and advanced technologies which enhances living experience of
people. This also increases attractiveness of place for staff members. There is dedicated
regulations given by government for supporting working individuals. Etisalat's idea of choosing
Egypt for outsourcing is a good idea and it will be managed in this country efficiently. There are
different benefits that HR has gained by outsourcing customer service in Egypt. Some of the
factors are given below -
Recruitment - There is pool of skilled labour and talented people. There are people from
different culture who live here. These people are habitual of living in a new country and building
good relationship and bond. People speak different languages like Urdu, English, Arabic, French
and German and thus, Egypt is best for customer support. This has made Egypt a good market
where there is availability of rich talented employees. Company faces difficulty if it replaces any
employee as the average cost for replacing any employee is approximately 12 weeks of

productivity. When this company is conducting outsourcing then operation cost is minimised.
Employees in outsourcing have to manage their own agents, cost of overhead and infrastructure.
Customer support is being given by in house recruitment model. This is responsibility of human
resource management for attracting the best quality of people. This requires marketing,
advertising as well as staff resource in order to attract and develop various strategies. Hiring new
and talented staff costs an additional burden for the company. The outsourced recruitment
management is helpful for ensuring that company is working properly and achieving the goals
effectively. There are different talented and skilled labours and workers found in Egypt. This is
helpful for managing the working of company in Egypt effectively. Etisalat uses internal as well
as external recruitment process for hiring staff members.
Training - Training is defined as the method for enhancing skills and abilities of
employees working in the company. New and advanced training is provided to staff for
increasing the value of employees. Etisalat is outsourcing one of the core sectors and this
company is emphasising upon the core activities. The customer service operation is outsourced
and there are efforts involved for recruiting talented employees. In house HRM has to emphasise
upon training of different areas where there is less stress and there is need to focus more upon
these areas. There is no need to provide training to employees as customer service sector is in
Egypt which is a multi-lingual environment. Outsourcing is helpful for staff in order to attain
customer satisfaction. There is need for providing best candidate with expertise who can work in
new and advanced era. Training is helpful for increasing the skills and abilities of employee.
This is helpful for managing the work effectively and attaining goals. There are on the job and
off the job training provided to Etistat staff so that they can increase the customer satisfaction
level. On the job training includes providing calling training so that people will develop skills for
managing their efficiency and fluency in communication.
Compensation – Egypt is less expensive country as compared to all other countries of
UAE. This country has different benefits such as there is good supply of workers, low rental
price, continuous energy supply that provides opportunity to this country for enhancing success
and growth. UAE workforce is less demanding and because of the low rental prices, there is
inefficiency of conducting business in various leading cities. There are various wellbeing
packages provided to the companies which is a process for human resource to provide funding.
By using an outsource expert, it is easy for the employees to get assisted for using the health

benefits effectively. Compensation is provided by companies for increasing employee
engagement. This provides help in attaining the management of employee benefits and welfare
properly. Etistat provides flexible working hours and benefit on extra working hours.
Expatriation - The factor of outsourcing is considered as major step for expanding
business. This requires to have two or three times the cost of hiring of an employee than within
the parent company. Egypt is having low cost of living and people can easily stay at this place.
Staff and employees will comfortably enjoy their lives and manage the functioning properly. The
salary package offered by this company is sufficient for employees and they can live in Egypt in
less amount also. There are no lingual barrier so cost can be minimised by providing training to
expat employees. Expatriation eases the company staff to work within organisation and
organisation functioning is conducted properly.
Cost optimisation - Outsourcing is involved in high business and business expansion is
regulated by analysing the business condition. The process of outsourcing is helpful for
managing high business and provide profit growth. Within the in house customer system, there is
need of support provided to the system, software update and latest technological devices, etc.
Outsourcing is helpful for managing various problems within the organisation. Egypt is a country
in which there is availability of electricity, broadband, furniture, etc. easily and this enhances
business opportunities. Egypt is feasible for managing the conduction of business. There are
some changes in law which provides Etistat to deal with different cases and agreements
effectively. It is very important to manage the laws effectively so that work is managed
effectively. In order to run a successful business, there is requirement of customer support and
language barrier. Egypt is a place where people have to invest less to lead a good lifestyle. Thus,
it is chosen for expanding the business.
Other benefits – There are employees and staff available in UAE which provides mixed
culture for conducting business. Etisalat is a global company and there is requirement for
workforce that is involved in providing customer support. There are employees who are coming
from different backgrounds and they are working effectively for attaining organisational goals.
When staff is not given equal compensation then there are chances of unwanted politics at
workplace, grievances, and fights. Egypt is a country where there are various cases in which
politics can uprise and it ensures harmonious working environment. Outsourcing is helpful in
increasing customer satisfaction because teams are dedicated to customer support and because of

up gradation in technology, there is need of handling of various customers. The geographical
location of Egypt is helpful in providing 24/7 customer support. This will enhance the
satisfaction level of customers. Developing of customer support at Egypt is a good decision as
outsourcing will ensure achievement of additional work force needs and demands.
CONCLUSION
From the above discussion, it is analysed that human resource management is very
essential as it helps to provide effective services to people. When personnel management
analyses needs and demands of customers, then it is easy to manage the staff members. There is
need for developing and measuring effective strategies that will help HR to manage and develop
efficiency. There are different leadership styles used by organisation executives in order to
control various activities and operations. The leaders in medical field must know how to manage
the work and provide good and quality services to patients. There is necessity for leaders include
managing the efficiency and working of all activities so that organisational development can be
done.

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