Interpersonal skills for Professional

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Interpersonal skills for professional
2
Table of Contents
Name:...............................................................................................................................................1
Question 1........................................................................................................................................3
Question 2........................................................................................................................................4
Question 3........................................................................................................................................5
Question 4........................................................................................................................................5
Question 5........................................................................................................................................6
Question 6........................................................................................................................................8

Interpersonal skills for professional
3
Question 1
1. Using the five stage response
It involves these following five steps:
i. State your response, for example, “no”.
ii. Asked again restate your response
iii. State your response with convincers and some discretion like, “I have already told
you twice and if you ask again I will end the conversation.”
iv. Imply you will end the conversation
v. End the conversation or simply continue with what you were doing.
2. Listening actively
It involves taking time to carefully listen what others are saying thus enabling you to understand
and perceive things differently. Once the other party is through talking, you may be able to have
a good perception of their point. You can now respond politely. If you disagree, explain why.
3. Learn to say no
When a decision or a request is inconveniencing you, it is crucial to put yourself first and say no
in a manner that is polite and respectful.
4. Express your needs and feeling before hand
This enables other parties know how you really feel in advance thus avoiding being put in
negative situations. Thus, they know how you feel before making any move or committing you
in their plans.
5. The broken record technique
This is just as it sounds like and involves repeating one’s stance and staying firm regardless of
the other person’s position or reaction.