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Business Communication Assignment - Solved

   

Added on  2020-05-16

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Running Head: BUSINESS COMMUNICATION 1Business Communication

Business Communication 21.Diagnosis and Reflection a). The business communication is an integral part of the professional communication. It is important for the growth and the professional development of an individual. It is widely acknowledged that in order to grow professionally, it is important for an individual to possessboth technical as well as behavioral skills. There are several aspects of business communication. A person must be able to present himself effectively and with confidence. Inpersonal perception, the overall behavior and perception of an individual is made of several aspects. I believe that I am confident and have the ability to present myself in front of other people. However, I have confidence issues while communicating with a large number of strangers. I feel that I am hesitant when communicating or presenting myself in front of otherpeople. Moreover, I feel aggressive and angry sometimes. I get frustrated with other people ifthey do not agree to my notions or thoughts. In this module or exercise, I understood that communication is important in personal and professional lives of the people. Communication skills are essential for the personal and professional growth of individual (Archer, Sarah Brick, 2001). The communication skills are essential in sharing the information with other people. It is important in exploring the communication issues and develop strategies to mitigate them. Different communication issues such as expressing thoughts are important in the interactions in professional interviewsand corporate communication. There are several impacts of communication issue such as lack of eye contact, giving wrong answers or mismanagement of the time schedules (Baraldi, 2017). Self-perceived communication competence scale was used to analyze the personal behavior. The results showed that I find it difficult in talking to a group of strangers. I also find it strange when I am in a group of acquaintance or older people. If the people are not in

Business Communication 3the same age group, then I find it challenging to communicate with them in a proper manner. However, I perceive that I have adequate skills in dealing with people. I also understand that when someone else challenges my thoughts, it becomes difficult to present my thoughts in proper manner. I become aggressive, which is a negative trait. b). In order to analyze the communication style. We have undertaken several exercises to identify the weaknesses in the communication style. Different scales such as Self-perceived communication competence scale, communication skill self-assessment and non-verbal communication skill were used to identify the communication style. In the SPCC Scale, I got the lowest marks while talking to strangers. However, I got high marks in the question regarding the comfort while talking to the strangers. It has been identified that I feel comfortable while talking to friends and strangers in the sameage group. I feel comfortable while talking to a large group of friends or the people in the same age group. Other than that, I feel challenged while presenting to a bunch of strangers. Professionally or personally, I feel hesitant while talking to strange people. In the communication self-assessment test, I found that I find it difficult in dealing with emotions. Itis also challenging for me paraphrase the words of others. It is also difficult to deal with situations when people do not agree to me. It has been analyzed that I have adequate verbal communication skills. I have an extrovert personality and have the ability to clearly posit my disagreement. However, if I am not able to understand the views of other people, I cannot ask for more details and clarification. I also have difficulty in paraphrasing the words of other people. I also find it difficult to understandthe other person’s frame of reference while communicating. I also find it difficult to

Business Communication 4understand nonverbal cues; therefore, it is little difficult for me to understand the perception of other people.It is identified that I also find it difficult to adopt the body language which clearly discusses my ideas and perception. It is also difficult for me to pay attention to the non-verbal cues of the other person. c). Based upon the findings of the analysis, it has been identified that there are two major issues in my communication style. These issues can be identified as the difficulty in identifying non-verbal cues of the people. Another issue is the aggressive behavior which is experienced when the people do not agree with me. These issues are significant one and will restrict my professional and personal growth (Dolan, 2016). Understanding non-verbal cues is important in being an effective communicator. There are several forms of non-verbal communication such ad body languages, gestures, touching and other expressive choices. The non-verbal cues are gestures and body postures which sends a communication idea to another person without the use of words. However, in different cultures, different non-verbal cues have different meanings. The non-verbal communication are transferred by the means ofintonation, change in voice, body postures, gestures, facial expressions and pauses (Fearn-Banks, 2016). When a person speaks, he does not confine himself to merely the emission of different words. A significant part of the meaning is delivered by non-verbal cues which is important in communication (Henderson, & Mathew Byrne, 2016). The non-verbal cues predates in the verbal communication as the people use them since their birth. Even before a sentence is uttered, the observer observes the body language to interpret the real meaning of the person. People make sense of the non-verbal cues by attaching meaning to the actions of a person.

Business Communication 5Therefore, it is important to understand the non-verbal cues of a person (Koprowska, 2014). Moreover, a person also gives away if he is lying or nervous by his body language. It is significant in professional and personal communication. A person can also understand the real intent of a person by understanding the body language. Moreover, it is also important to take the feedback in a positive manner. It is important to control behavior in professional and personal setting. Anger can be referred as a strong emotion which shows fleeting annoyance or full-fledged rage (Kuhnke, 2013). However, it can be stated that anger is a normal human emotion. However, if a person is unable to controlhis anger and it turns destructive, it can damage the personal relationships and quality of life of a person. If an individual is not able to control his behavior, then he is at the mercy of an unpredictable and powerful emotion. Anger can result in problems in work, changes in personal relationships, and can impact the overall quality of life (Leutenberg, Liptak, & Brodsky, 2008). Anger is a negative feeling which is associated with the hostile thoughts and maladaptive behavior. Anger is established in response to the unwanted or undesired actions of a person. The actions of the person can be categorized as disrespectful, demeaning, threatening, or neglectful (McKay, Davis & Fanning, 2009). The angry thoughts are accompanied by muscle tension, headache, or increased heart rate. There verbal expressions include yelling, arguing, and sarcasm. The anger is accompanied byphysical actions, and sometimes, it remains as internal contemplation (Reilly and Hynan, 2014). Anger is often accompanied by intentional behavior to harm another person. The anger often reflects a desire to dominate and control others (Stueart, Robert 2008). Other thanthat, I generally demonstrate my anger by loud verbalizations.

Business Communication 6Mehrabian stated (2017), anger can negatively impact the personal and professional life of anindividual. It can strongly impact on different aspects of a person such as workplace, interaction with other individuals. It can also result in negative conflicts, inappropriate risk taking and substance abuse. Therefore, it is important to control anger in the personal as well as the professional life of an individual. I have reflected in my previous professional interactions that anger as well as the inability to understand the human non-verbal cues has challenged my ability in the professional growth. Iassume that my managers and coworkers perceive me in a wrong manner as due to my behavior. Several times, I cannot understand the ulterior motive of another person when they are discussing to me. I understand that I am not able to understand whether a person is lying to me or not. It becomes challenging when you are not able to comprehend the non-verbal cues. It has occurred twice in my professional life when a coworker has lied to me and I could not detect it. He stole my ideas and presented to my senior as their ideas. Therefore, it is important for the professional growth to quickly comprehend the hidden motive of other people. Similarly, the lack of anger control has also harmed me in a significant manner. Several times, I have fought with my senior managers when they contradict my stance. However, it is important to manage these situations in a polite and diplomatic manner. It is necessary that a person presents his views in a strong manner; however, it should not hurt thesentiments of other person. It once happened to me that one of my coworker challenged my views. I considered that I was correct; however, he kept on challenging me. As a result, I got angrier and raised my voice. The overall impact on my performance was bad and my seniors judged me for my aggressive behavior.

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