Assignment on History of Travel and Tourism Se (Doc)
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Added on 2020-06-03
Assignment on History of Travel and Tourism Se (Doc)
Added on 2020-06-03
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Management and operations
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P1. Comparison of roles and characteristics of a leader and a manager.....................................1P2. Roles and functions of leaders and managers in different situations....................................3P3 Apply different theories and approaches of leadership..........................................................4Task 3...............................................................................................................................................5P4 Key approaches for operational management........................................................................5P5 Importance and values of operations management in achieving objectives..........................7Task 4...............................................................................................................................................8P6 Various business environmental factors that impact on operational management................8CONCLUSION................................................................................................................................9REFERENCES..............................................................................................................................10
INTRODUCTIONOperation management is the business functions in which manage the process of creationof goods and services. It involves planning, organising, coordinating and controlling all availableresources which are required to produce a company's products and services. Operationsmanagement helps in utilising resources from manpower, materials, equipment and technology.This report is based on Mark and Spencer plc which is a British multinational retailer companyand it is headquartered in Westminster, London (Ale, 2010). It deals with selling of clothing,home and luxury food product. The assignment defines various roles and characteristics ofmanagers and leaders along with the way they are applied within organisation. This report willapply different theories and approaches such as situational, systems and contingency leadershipfor managing all business functions. It is very important for achieving the goals and objectives ofa firm. Some environmental factors are also discussed which can put a direct impact on thedecision-making of managers as well as leaders. TASK 1P1. Comparison of roles and characteristics of a leader and a managerLeaders and managers, both play a vital role in performing particular tasks and objectivesof an organisation. They take responsibilities for developing company by leading and managingdifferent tasks in M&S plc for attaining its goals. Managers and leaders encourage employees towork effectively and enhance their skills and abilities for increasing the productivity so that theycan focus on increasing performance of workers towards organisation’s success. 1
Managers: They are the persons who design and manage work of any company towardsits pre-determined goals and objectives. Major task of the managers is to develop and makeeffective as well as relevant strategies and policies for an organisation. They also plan to assignthe work or assignment among employees and manage their performance in accordance to theobjectives (Baboli, 2014). They are distributed at several level of the company for managingdifferent department. Managers concern with appraisal of performance and its improvements foreffective workforce. Leaders: They are the persons who influence behaviour of employees and get work doneby considering goals of company. Leaders play various roles and responsibilities to motivateemployees through leadership and communication skills as well as inherent for vision of M&Scompany. Main purpose of leaders is to influence and inspire people for better performancewhich helps in getting the best outcomes and increase the efficiency or productivity within firm. There are some differences in between managers and leaders that support to understandtheir roles and responsibilities within organisation to achieve goals and objectives which aregiven as below:MANAGERS LEADERSThey set the targets and objectives of firm Leader generally persuade objectives which aredeveloped by the managers.Managers communicate complete informationThey communicate policies to the employees2Illustration 1: roles of managers and leadersSource: Difference between managers and leaders 2017
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