Assignment on Operations Management (OM)
Added on 2020-06-06
14 Pages4005 Words53 Views
Managementand Operations
INTRODUCTIONManagement and operation is specialisation or branch within business. It involves properplanning and execution of strategies as well as systems which helps in making work ofcorporation effective (Ale, 2010). Operation management is concerned with design, executionand control on operations for converting resources into finished products and services. Thisreport is based on Mark & Spencer plc which is a British multinational retailer organisationbased in Westminster, London. This project will define different roles and characteristics ofleader or manager which they apply in various situations as well as comparison between themwill also be done. Different theories and approaches of leadership like situational, system andcontingency will be studied. There are some importance of operation management that help inachieving the organisational goals. Different environmental factors that can affect the managerialdecision-making by leaders and managers will also be stated here. TASK 1P1. Various roles and characteristics of a leader and a managerManagers and leaders; both are the key personnel in organisation. They play an importantrole in achieving specific goals and objectives. Managers assign or allot tasks among employeesand leaders influence as well as inspire their behaviour for completing that work in an effectivemanner towards attaining best outcomes. Leaders and managers are responsible for leading andmanaging various tasks and workforces. They play their roles in developing M&S for attainingits pre-determined goals and set targets. Thus, they encourage employees and enhance their skillsor abilities for better task completions which contribute in increasing the productivity as well asprofits. Managers: They perform several tasks within firm such as designing and managing workand people for attaining company's targets and objectives. Managers generally perform theirmajor task, that is, to develop effective strategies and policies for the purpose of organisationaldevelopment (Baboli, 2014). They plan to allot the assignment among workers as well as managetheir work performance for better improvements and development of workforce. Managers aredistributed at various levels of an organisation so that they can manage different departments in awell manner. They also focus on improving employee’s performance by appraisal ormeasurement for better working conditions. 1
Leaders: They play a vital role in completing all tasks in an effective manner as leadersare the persons who inspire and influence employee’s behaviour to get work done according todesired goals and objectives (Burke, 2013). They generally motivate people by effectiveleadership and communication skill to achieve the vision of M&S plc. So, leaders play variousroles and responsibilities in influencing and inspiring people for rendering better performancethat support in getting the best results by increasing efficiency and productivity for theorganisation.There are differences in between managers and leaders which help in betterunderstanding about their roles and responsibilities with organisational context to obtainspecified tasks and objectives. These are as follows:MANAGERSLEADERSManager's work within organisation to set thetargets and objectives of firm. Leaders persuade those objectives which aredeveloped by the manager.Managers make and communicate company'spolicies or any information to the leaders. They inform those policies to the employeesand motivate them for performing taskseffectively.They support in giving guidelines or directionsThey provide directions to the workers or2Illustration 1: difference between managers and leaderssource: difference between leader and manager 2018
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