This presentation provides an overview of operations management, including its key functions such as control and distribution systems, process design, forecasting, and managing quality. It also discusses the importance of operations management in improving productivity, controlling activities, and utilizing resources effectively. Additionally, it explores various approaches to operational management, such as Six Sigma, Lean manufacturing, Total Quality Management, and more. The impact of the external business environment, including CSR, ethics, and sustainability, on operational management is also discussed. The presentation concludes with recommendations for managers and leaders to optimize operations and references for further reading.