Introduction to Business Operations and Services

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Added on 2023/01/05

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AI Summary

This document provides an introduction to business operations and services, with a focus on the company-wide operations improvement strategy of Mercedes-Benz. It also offers advice on the operational strategies that BMW and Ferrari can implement to gain market share from Mercedes-Benz. The document includes an overview of Mercedes-Benz, competitor analysis, financial highlights, and the issues facing the company. It also discusses various operations improvement strategies such as TQM, lean management, Six Sigma, supply chain management, and customer engagement.

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Introduction to Business Operations and Services

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