Introduction to Hospitality Career Plan

The assignment content describes a career plan for hospitality, outlining milestones and activities required to achieve them. The goal is to become a Front Office Department Manager within 10 years. The writer plans to start as an attendant in small restaurants or chains like McDonald's and KFC, then progress to receptionist, team leader, assistant manager, and finally front office manager. The three target organizations are Marriott International, InterContinental, and Accor Hotels. Key themes include Achiever, Learner, and Responsibility, which will help the writer achieve their milestones.

Running head: Introduction to hospitality 1
Career Plan
Student Name
Institution

Introduction to hospitality 2
In this report, I will make a career plan in which I will tell about my career path miles
stones and the activities that are required to achieve those milestones. The hotels I will look to
work is Marriott, Intercontinental and Accor. But I will start my career as an attendant in any
small restraint or chains like Mc Donald’s and KFC. Initial from small restraint or chains will
help in learning the etiquettes in catering industries. After that, I will apply for receptionist job
after training and will like to cater the customers. After doing the job of a receptionist and
learning how to work in any hotel or restaurant, I will like to become a Team Leader in any big
hotels or restaurants like Marriot, Intercontinental etc. The job of a Team Leader will help in
learning and moving forward to become assistant manager and manager in any big Hotel.
Here are the three organization that I will like to work for:
Marriot International: Marriott International is one of the leading hotels and hospitality
organization of the world, in which more brands, more resorts and associates like me have more
chances to develop and succeed.
Intercontinental: They own more than 54000 hotels and 80000 guest rooms worldwide.
Working with them and not exclusively would I be able to pick up from the universe of variety
and opportunity that will come by joining or working for the worldwide association, I can
similarly see to work for an organization that will value for being me. They give me space to
remain myself.
Accor Hotels: With its presence in more than 92 countries and having 3873 hotels all
around the world, its mission is to become a world leader in the hospitality sector. According to
Accor, they will always support their employees and nurture their talents. The promotion of an
employee here is very quick and according to the responsibility. 90% of their managers are
internally promoted and that is the big reason I will like to join Accor.

Introduction to hospitality 3
Given below is my Career path milestones in the tabular form.
Overall Career Objective (SMART) I want to be a front office department
manager in the next 10 years
Career path
Milestones
Activities
required to
achieve each
milestone
Clinton
Strength that
best support the
achievement of
each milestone
How will these
strengths be used
in the
combination to
achieve each
milestone?
Ideal
Completion
Date/Time
period for
each
milestone.
Getting a job
of food and
beverage
attendant job
in a hotel.
 Preparation of
Resume and
Cover Letter.
 Learning about
jobs and
responsibilities
of a food
attendant.
 Attending
mock
interviews.
 Achiever
 Learner
 Achiever
theme is the
one which is
building
stamina in me
for doing this
job. Actually,
it’s a
countdown to
the
completion.
When you are
your best as an
achiever, it
appears
propelling
yourself as
well as other
people towards
the
achievement.
It is
additionally
about
motivating and
overthrowing
more energy
than other
After
completing my
course, I will
apply for this
job.

Introduction to hospitality 4
individuals. In
the end,
achiever theme
will help in
positive,
friendly and
energetic
disposition. It
will help to be
committed
toward
delivering
excellent
service to
visitors.
 I love to learn
and that’s why
learner theme
is applicable to
me. The
subject which
is most
intrigued by
me will be
determined by
my different
experiences
and topics,
however,
whatever the
subject is, I
will
dependably be
prepared for
the learning
procedure.
More than
results
especially
energizing for
me. This will
help me in
getting the
orders and
serve visitors
asks it timely,

Introduction to hospitality 5
if important,
isn't restricted
to just serving
cocktails. The
learner will
help me in
understanding
the content of
the menu and
manage any
changes in
that. It will
also help me in
answering the
queries of the
guest in a
polite and
helpful
manner.
Doing Cross
Departmenta
l Training for
Receptionist
 Diploma
Certificates
 Training for
becoming a
good
receptionist.
 Training for
improving my
communicatio
n skills.
 Learner
 Context
 Learner theme
here will help
in
understanding
the basic skills
for becoming a
good
receptionist.
This will help
me know that
how to
become the
face of your
company. I
will learn good
skills of
administration,
strong IT skills
and how to
behave as a
professional
receptionist. I
will be able to
accomplish the
most
demanding
task for my
After
completing a
few months as
a food and
beverages
attendant job, I
will take
training for
becoming a
receptionist.

Introduction to hospitality 6
hotel or
organization. I
will be
organized
from being
ignorant to
competent.
 Context will
help in
learning from
the past and
realizing what
needs to
improve in this
case. The main
motivation of
this will be to
feed my brain.
I have context
and I believe
in knowing
more so that I
can have a
better
understanding
so that I can
provide the
references
after framing
the situation
for everything.
Front office
team leader
 Experience
certificate of
the previous
job.
 Developing
some skills in
Information
Technology.
 Training for
leading team
members.
 Harmony
 Achiever
 Harmony
Theme will
help me in
looking for
harmony
rather than
conflict. As a
team leader,
Harmony will
bring my team
together
towards shared
vision,
common goals
or
After having a
proper training
and experience
as a
receptionist.

Introduction to hospitality 7
collaborative
vision. This
will help me in
confirming,
organizing and
process guest.
 Achiever will
help me in
running daily
reports and
review about
all the things
that need to be
communicated
to the
upcoming,
shift. I will be
able to
communicate
any kind of
emergency
situation like
theft or lost
item, to all the
staff and
security. In
case of
emergency,
keep casual
lists and
communicate
any necessary
message.
Front office
assistance
manager
 Diploma
certificates
 Experience
certificate as a
Team Leader
 Good level of
IT skills.
 Responsibilit
y
 Learner
 Responsibility
is something
that I used to
like at most.
Being
responsible is
the quality of
an assistant
manager. As
an Asst
Manager, I
will be having
the
After realizing
my
responsibilities
and experience
as a team
leader

Introduction to hospitality 8
responsibility
of addressing
the concerns of
guests, since
as an assistant
manager, I
must be
prepared to
react on the
different types
of the requests
and have
capacities to
overcome the
worries every
time and also
in a
professional
manner. I will
have the
responsibility
of providing
training to the
staff of the
front desk. It
can be
included in the
use of hotel
computer
systems,
applying guest
services
techniques and
training staff
to handle
telephone
inquiries. They
will also
explain to all
Hotel Policies
and Pricing
Officers.
During the
registration
procedure,
visitors will

Introduction to hospitality 9
regularly need
to pay in their
room. I will
have the
obligation to
process money
or charge card
payments.
Regularly in
charge of
keeping up a
fair record.
 The learner
will help in
learning how a
manager deals
with the
situation and
team members.
To be an
effective AM
of the front
office, I
require solid
written and
oral skills,
organizational
skills and
decision-
making
abilities. I
must be a
leader who can
look after both
staffs and give
client service
to lodging
visitors. The
capacity to
work
autonomously
and in groups
is useful for
the Assistant
Managers of
Front Office

Introduction to hospitality 10
Managers.
Front office
manager
 Degree or
diploma in
Hotel
Management.
 Training for a
high level of
proficiency in
Information
and
Technology
 Previous
experience as
Asst.
Managers.
 Achiever
 Responsibilit
y
 As a front
office
manager, I will
have the
responsibilities
to supervise
front office
team for
ensuring that
members of
the team are
informed well
enough to
deliver an
exceptional
service to our
guest.
Responsibility
theme will
enable me in
maintaining a
good working
relationship
and
communicatio
n with hotel
departments. It
will enable me
to monitor the
performance
of employees
for meeting
the demands
of cover
business.
 Achiever will
help to push
me and my
teams towards
the milestone.
It is
additionally
about
overthrowing
more
After having
some
experience as
an assistant
manager and
knowing their
job and
responsibilities
.

Introduction to hospitality 11
motivation and
inspiration
than other
individuals. As
an Achievers, I
am always
running,
ceaselessly
moving, and
constantly
moving
towards the
end goal. In its
best state, it is
also about
motivating
other
individuals for
working hard.
It needs to
realize what
should be
done, and how
to achieve it.
This is also
about crushing
your plan for
the day so that
it will lead to
your very own
achievements.