Hotel and Hospitality Management: Training Programs and Evaluation

Running head: HOTEL AND HOSPITALITY MANAGEMENT
HOTEL AND HOSPITALITY MANAGEMENT

HOTEL AND HOSPITALITY MANAGEMENT 2
Table of contents
Introduction................................................................................................................................3
1. Journey of securing employment and employability requirements.......................................3
2) Overview of the organization and description over the company’s induction process.........5
3) Identify and analyse the organisation’s training programmes for developing potential
leaders. Critically evaluate the training programme against a competitor’s training
programme.................................................................................................................................7
4) Marriott hotel’s business objectives and strategies that have been implemented to meet
these objectives..........................................................................................................................9
5) Value of interrelationship between various internal and external stakeholders to achieve
department’s objectives linking with the organisation’s business strategies from question
number 4...................................................................................................................................10
6) Conducting a Fair and Honest evaluation of performance in the Industry..........................13
Conclusion................................................................................................................................16
Reference..................................................................................................................................17

HOTEL AND HOSPITALITY MANAGEMENT 3
Introduction
This work will be providing specific reflection over going through the process of
becoming a successful room attendant in one of the most renowned hotels around the world.
The work will be specifying information related to the objectivity that are to be followed in
order to maintain good rapport with leaders and aspect that leaders must contain to consider
the competitive advantages. Information regarding interrelationship between both internal
and external stakeholders will be asserted and the objective along with the strategies to be
implemented will be considered for thoroughly in reflective manner. The performance of the
hotel selected which is Marriott in here will be evaluated with fair context.
1. Journey of securing employment and employability requirements
Securing a placement position in the hospitality sector has not been an easy affair for
me owing to the kind competitiveness that rules the industry in terms of employability. In the
current state I am working as a room attendant in the Marriot Hotel of Sydney. However, the
journey to attain the said job position as an intern has been difficult for me but I excelled
through it since I acquired the most of the required skills and qualifications regarding the said
job. During the course of the journey, I found that in order to acquire and retain a position in
the hotel industry is quiet complex since maximum of the job position requires accuracy and
precision to a high extent. The major aspect that I could acknowledge during this journey that
an individual requires to have effective employability skills in order to pass through the
selection procedure that is set by the hotels like Marriot hotel. Only then, one can be able to
secure a placement position in the said sector. I my personal opinion I have seen that the
selection procedures of the hospitality sector have been simple for any job post. The
complexity however increases with hierarchical order of the job post. A standard guideline
and procedures are followed in the selection of a candidate for any post. In respect to my
case, I had to undergo two stages of the selection procedure in the Marriot hotel of Sydney.
The very first being the basic skill test and the second one being a personal interview. In the
first stage I was required to undergone a communication assessment skill test, assessment of
basic knowledge regarding housekeeping etc. In the second stage of the selection procedure, I
was interviewed by a panel of two members in which I was asked to various question about

HOTEL AND HOSPITALITY MANAGEMENT 4
qualification, knowledge about the hospitality sector etc. In addition to this, I also came to
comprehend that skills are one of most important assets to work in any industry.
I came to know about the competency levels and skills that are required by a individual in
order to get recruited in an reputed Hotel like Marriott Hotels. It can be said that t importance
of interpersonal skill is huge within the hotel industry. I have come across various instances
where the priority to get recruited is to have effective interpersonal skills. It can be said that
In a Firm or hotel like Marriot Hotel the skills relating to interpersonal aspect is huge the
company demands high interpersonal skills which help the company to interact with there
customer. Hence this was critical information which I got prior to my interview hence I was
concerned and focused on growing my inter personal skills which will help me to get
recruited within the firm. Other than interpersonal skills communication skills is also required
to its fullest (Midwinter & Whatmore, 2011). It can be said that firm demands High
communicational skills from their employees the company demands high requirement of
having both verbal and non-verbal communication skills that are needed to developed in the
highest priority. The company demands efficient communication skills that the recruit or the
applicants must have to get recruited in the firm. This skills was also emphasized in my
college as the teachers emphasized on the growing an effective communication skill within
the student so that the student are able to grab employment in major companies in the near
future. It can be said that I has worked hard on the my communication skills which helped me
getting recruited within the firm. Management skills were also a requirement for the list iof
skills which the company wanted in the Hotel Sector employment. Marriott Hotel being a
brand in the market demanded the best out of every skill that the applicant has. Hence, the
case with management skills was the same (Neugebauer & Evans-Brain, 2009). The firm
invited applicant with efficient and effective management skills to their companies as they
were concerned about the high quality management which the company has and which gives
operational efficiency to the management activities of the firm. I had been working on my
management skills through reading various case studies and analyzing the ways in which the
following can be bettered in this way I was able to grab my employment in Marriot Hotel as
Room Attendant. Education qualification from Hotel management was also a requirement for
the company the applicant must have a Bachelors degree in Hotel management in order to
apply for the specific job role within the company.