Introduction to Management

Introduction to
Management

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................4
Overview of the company...........................................................................................................4
Review of management theory to specific problem....................................................................4
An understanding of the process and procedures for effective management..............................6
Justification of key proposals for the resolution of the problem.................................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................8

INTRODUCTION
Management refers to the process and activity of planning, managing, organising,
staffing, directing and controlling a company and its business functions so that firm can operate
and run its business in effective and efficient manners. It can be an activity or action of
accomplishment of organisational goal and objectives in effective and efficient manner by
effective administration of the organisation's functions and workforce. It is necessary and
essential to a company soi that the company can arranges the factors of manufacturing,
assembles and organises the origins, integrates the resources in appropriate manner to attain
aims. By forming effective administration in the working environment, the company can perform
all the actions and operations in adequate manner by achieving its business objectives on time
(Anderson and et. al., 2015). This assignment is based on The Imperial Hotel which is a London
500 bedroom hotel and is owned by a well know transnational branded chain of hotels in the 4
star market. This hotel organisation is facing various issues like poor guest satisfaction, high staff
turnover, negative work culture, poor team work, poor operating and control procedures etc. In
this report will be discuss about the poor guest satisfaction and there are several reasons to
arising this issue like bad quality of rooms, cleanliness of the bathrooms, noisy air conditioning
and others. Another causes are generating due to technology, rude employees behaviour and
problems occur during the time of check in and check out. These all things create customer
dissatisfaction within the customers. Further, the document will consider manage and operations
theories and principles to deal with the issues of the company.
MAIN BODY
Overview of the company
The Imperial Hotel in London operating its business with the help of 500 bedroom and
all with en-suite facilities, offering conference facilities for 1000 people with 12 conferences
room, leisure centre with swimming pool, 3 bars, 4 restaurants etc. This hospitality organisation
owned and administrated by a well known international branded chain of hotels in the 4 star
market in London's West end. There are 6 division within the respective company such as food
and beverage function, housekeeping division, guest services & concierge department, Front
office & Reception and Human resource department (Andraszewicz and et,. al., 2015). These all