Introduction to Management: Analyzing Negative Work Culture at Imperial Hotel

Introduction to Management

Table of Contents
Introduction......................................................................................................................................3
Analysis of the individual problem..................................................................................................3
Conclusion.......................................................................................................................................9
Reference List................................................................................................................................10
Appendix........................................................................................................................................11

Introduction
The business organizations are continuously attempting to manage and improvise business
productivity and performance. In the current situation, it has been keenly observed that the
competition level is huge among the different business organizations. Therefore, it is essential to
shed much light on the organizational activities and its business operations. In order to do so, the
organizational management undertakes various methods and tools. In this context, the
organizational effectiveness is highly dependent on the business performance and excellence of
the employees (Bratton and Gold, 2017). However, poor performance and commitment of
employees significantly hinders the organizational performance overall.
Thus, the managers need to undertake strong measures regarding supervision of employee’s
performance along with thorough motivation to perform well. Imperial Hotel is an UK based
hotel, which is running its business under the Stat Hotels chain. This organization is operating its
business since nearly 100 years, indicting its good reputation and high customer satisfaction. The
organizational location indicates its target is usually the guests seeking high service standards.
However, due to several organizational issues, the organizational profit margin and guest
satisfaction is reducing. The new general manager Peter Farnsworth has identified some key
issues in the organizational context, one of which is poor staff commitment, high absenteeism
due to negative culture. In the following assignment, the issue would be reviewed and analyzed
with the help of management theories along with analysis of his proposed solution.
Analysis of the individual problem
Review of management theory related to the specific problem in Imperial Hotel
The new General Manager in Imperial Hotel, Peter has identified issue related to “a negative
work culture amongst the staff with high levels of sick leave and poor attendance”. The
following management theories can help to evaluate the issue in more detail.
Kotter’s change management theory
According to this theory, the change is brought in the organizational context through eight
systematic stages, which are as follows:

Increasing urgency – It is important to create a sense of urgency among the employees in
Imperial Hotel for motivating them towards the change in organizational culture.
Build the team – In order to ensure maximum success for any work, it is important to build team
including right people through selecting a mix skills, knowledge and commitment.
Get the vision correct – Prior implementing change, the leader must create vision upon
considering strategy, objectives and creativity, for achieving success.
Communicate – Upon setting vision and objectives, communicating these with all the
employees is highly crucial, lack of which was a key drawback of the Imperial Hotel’s existing
culture (Bratton and Gold, 2017).
Empower action – In order to gain support of employees in regards to change, it is crucial to
empower their action, upon addressing their needs, offering enough support, removing
roadblocks and implementing feedback in constructive way.
Focus on short term goal – Diving the ultimate goal in short term and easily achievable
objectives would promote commitment of the employees, while retaining their interest on given
task.
Don’t give up – It is important to continue the entire change management process through
continuous support and management. In this context, it is crucial not to give up on it, upon
managing all the conflicts.
Incorporate change – Besides managing effective change, it is also crucial to reinforce it and
shape the workplace culture according to it.
Therefore, the GM Peter can follow these 8 steps, while implementing change in organizational
culture of Imperial Hotel.
Mashlow’s hierarchy of needs theory
As it has been revealed from the scenario that the organizational culture lacked motivation and
support for employees, the management needs to follow Maslow’s hierarchy of Needs theory for
addressing employee’s needs, which is a key way to motivate them towards organizational