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Case Study– The Imperial Hotel, London

   

Added on  2021-02-20

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Case Study – TheImperial Hotel, London

Table of ContentsINTRODUCTION...........................................................................................................................3MAIN BODY ..................................................................................................................................31.1 Review of management theory in context of Negative culture........................................31.2 Analysis of negative work culture at Imperial Hotel.......................................................51.3 Effects of negative work culture at Imperial Hotel..........................................................6CONCLUSION................................................................................................................................8REFERENCES................................................................................................................................9

INTRODUCTIONWork culture is defined as behaviours and beliefs that helps in determining howemployees and management of company interact and handle various transactions of business. Itis combination of attributes which rise in both employees and whole organisation and is regardedas appropriate way to perform their tasks and act effectively (Arcury, and et. al., 2015). Thehealthy work culture is very much important for each organisation. The managers are responsiblefor defining, refining and creating good work culture in company. Every organisation shouldhave positive work environment for employees and workers so that objectives are accomplishedeffectively and efficiently. In the present report it has been discussed about Imperial Hotel whichwas designed by Charles Fitzroy Doll in 1966 which is situated in London,UK. This hotel is 500bedroom hotel managed and owned by 4 star international chain of hotels. It caters needs ofinternational tourists guests and businesses having high expectation for service quality andstandards. Imperial hotel facilitates customers with conference room, leisure centre,bars,restaurants and bedroom amenities. The organisation structure includes 6 departments which are guest services & concierge,food & beverage, housekeeping, front house & reception and Human resources and training. Thisreport will be discussing about the problem of negative work culture among employees alongwith high level of sickness and poor attendance in the organisation. Also, management theory isdescribed related to above mentioned problem. Along with this various procedures and processesfor effective management of problem will be analysed and justification will be provided forfinding out resolution of organisation problem. MAIN BODY 1.1 Review of management theory in context of Negative culture.The term management theories are known as set of general rules which assist manager ineffective management of organisation. These are explanation to help employees relate goals andimplement them effectively so as to achieve them on time (Bratton, and Gold, 2017). Their arevarious management theories like scientific management, systematic management, bureaucraticand behavioural theory of management which are applied in every organisation for long termsuccess and growth. In context of Imperial hotel the management is facing negative work culture

as employees are getting sick which leads to poor attendance and decrease in productivity. Themanagers to overcome this problem in efficient and efficacious manner they can applysystematic management theory and many other theories which will help in enhancingperformance and increasing productivity.This approach of management mainly emphasis upon management process and procedurerather than on final results. Systematic management theory was given by Adam Smith in the year1776 with the objective to help managers of organisation in effective management in systematicmanner. In context of Imperial Hotel managers should apply systematic management theorywhich will help to work effectively (Cunningham, and Dawes, 2016). This will assist bothmanagers and employee to work in harmonious and coordinated manner. For success and growthmajor elements that managers of Imperial hotel can consider are interdependence, synergy, andinterrelations with various functions of organisation. The department head and general managerhave to increase occupancy of hotel by increasing rate as there are under continuous pressure topush up sales on monthly basis. The organisation culture of working with five star hotels aremainly performance driven which is analysed by survey of satisfaction of guest. Their isperception among guest that London hotels are highly priced but don't offer services for value ofmoney. The work culture of Imperial hotel is toxic and inefficient. Their are very strict workinghours as hotel operates for 24 hour and 365 days which leads to sickness of employees in shortspan of time.The managers of Imperial Hotel follow authoritarian or dictatorial style of managementwhich creates negative work culture and hamper both productivity and performance ofemployees. To overcome this situation managers in systematic way allow employees to takeactive participation in decision making process by application of either democratic orconsultative management style. Also this will help to improve work culture of Imperial hotel asemployees feel highly motivated and committed towards their work or job. If management ofImperial Hotel want to have positive work culture among staff members than they must adoptconsultative management style and provide employees with flexible working hours and shifts.As per problem faced by Imperial Hotel that is negative work culture amongst staffmembers as standard operating procedures (SOPS) are not been achieved so manager shouldestablish organisational citizenship behaviour which will help in making effective and positivework environment of hotel. The new manager Peter Farnsworth can adopt is human relations

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