High Turnover in Imperial Hotel: Analysis, Problems, and Solutions

INTRODUCTION TO
MANAGEMENT

Contents
INTRODUCTION.......................................................................................................................................3
TASK 1.......................................................................................................................................................3
The analysis and Identification of problems............................................................................................3
A justification of resolution to the problems stated above.......................................................................5
A review of management theory to the problems stated above................................................................7
CONCLUSION...........................................................................................................................................7
REFERENCES............................................................................................................................................8

INTRODUCTION
Human resource department is concern with maintaining a required number of workers in
the organization. They are responsible for recruiting, selecting, motivating, providing of required
training and development programs and etc. In these responsibility there is one more
responsibility which the HR department is concern for is to solve all the problems which are
related with human resource. Hospitality business is such an industry where it huge percentage
of employee turnover is found. For reference purpose this report has taken an example of a hotel,
the Imperial Hotel, London. The Imperial Hotel is a hotel which is situated in London. The hotel
has a total of 500 rooms. This hotel has a total number of 25 hotel chains in UK itself. The hotel
also provides the leisure centre with swimming pool, bars and restaurants, 12 conferences rooms
and a staff of 450 members.
This report discuss about the problem behind the high turnover ratio in the hotel. The real factors
through which such problem arises and the solution which can be adopted by the organization to
reduce this problem.
TASK 1
The analysis and Identification of problems
The following are the problems which can be identified as a factors through which the
organization faces turn over,
Unclear job expectations: Not recognizing what they will or ought to accomplish at work can
be a genuine wellspring of worry for some representatives. On the off chance that activity desires
aren't plainly conveyed, laborers may choose it's an ideal opportunity to get a new line of work
that is all the more satisfying. Representatives may likewise get despondent in the event that they
feel like the activity they're doing doesn't line up with what they think they've been recruited for.
This distinction could push friendliness representatives to get a new line of work elsewhere (Al
Ariss, Cascio and Paauwe, 2014). During the enlistment procedure, it very well may be enticing
to just show the positives of work or attempt and tidy up the portrayal to sound all the more
engaging. While this may persuade a couple of individuals to come ready, they presumably won't
stay long.
Improper communication with manager: In certain ventures, a fruitful chief just needs to
manage procedures or frameworks. It doesn't make a difference on the off chance that they're
ready to associate with the workers under them. Be that as it may, most accommodation
positions are individuals centered – including administrative positions. At the point when chiefs
can't appropriately speak with their staff, it can push representatives to stop. Tragically, one
terrible director can have genuine results hands on fulfillment of your best workers and can be
one of the reasons for representative turnover in accommodation. Administrators of inn staff,
food servers, and other assistance representatives should have the option to oversee the two