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Introduction to Management Assignment

   

Added on  2021-02-19

9 Pages2494 Words27 Views
Environmental Engineering
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INTRODUCTION TOMANAGEMENT
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TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1ANALAYSES .................................................................................................................................1CONCLUSION................................................................................................................................5REFERENCES................................................................................................................................7
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INTRODUCTIONManagement is “an art of getting thing done through others in a formally organisedgroup”. Management is to forecast plan and to organise it. Management is a essential for doingevery task. It is most important for all the organisation. It helps in the effective utilisationavailable resources and achieve the organisational goals and objectives. Management help to doa work in systematic and efficient manner. Management is key to success of every organisation.This report is based on the problems faced by the hotel imperial, London.(Smith and Wong,2016) This is a 4 star hotel with 500 bedrooms with all facilities and conference facilities for1000 people for a same point of time. It have 12 conference rooms, 3 bars and 4 restaurants.Hotel permanent staff is 450 in which 300 are permanent and 150 part time. Hotel have 25branches in UK. The imperial hotel is continuous facing problem poor Guest Satisfaction.Further this report will includes the corrective actions taken for the overcomes the problem ofpoor guest satisfaction of the hotel. Further this reports includes management theory of sir HenriFayol who is father of management. Fayol gives the principle of management which help theorganisation to overcome the problem of poor guest satisfaction. (Ferrario and Giuliani,2017)Further it includes bureaucracy theory of management by max weber which help to find theloophole behind the problems. After that it includes the recommendation for the steps should betaken to overcome the problem of poor guest satisfaction and make industry financially stableand sustainable in the competition ANALAYSES Problem:- Poor Guest SatisfactionThe imperial hotel is facing problem of poor guest satisfaction due to several reasons.Which arise in the survey conducted by the hotel. (Salic and Zelic, 2018)Causes of poor guestsatisfaction . There are several reasons given by the guest of the hotel. In the hotel most of theguest are foreigners and business class persons who's expectations are high in terms of serviceprovided. The main problem of poor guest satisfaction is high employee turnover rate of thehotel, due to the high turnover employees are not trained as they are new in the industry whocant meet the expectation of the clients. And they are not able to satisfy its clients. The anotherreason for the poor guest satisfaction rate is due the negative work culture amongst the staff andpoor attendance. The hotel operates 24 hour in the London but due the poor attendance shortageof workers is always. That is why operational department is not able to take actions on the1
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