Introduction to Management

Introduction to Management

Table of Contents
INTRODUCTION...........................................................................................................................1
ANALYSIS OF THE INDIVIDUAL PROBLEM ........................................................................1
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................6

INTRODUCTION
Management is the process of controlling and managing all the activities of the
organisation with respect of its culture, structure, type and size. Or it can be defined as
Management is an art of getting people in efforts to accomplish the determined target of the
organisation by coordinating and using all the available resources of the organisation and by
creating and maintaining such environment in which all the employees can work together to
achieve the goal of the organisation (Management,2019).
Report will base on the Imperial hotel, London. It is an old hotel having been working for
last 100 years. This hotel is well known international branded chain of hotels in 4 star market,
which operated 25 hotels in UK and in many countries. But from the last few year's hotel is
facing some problem and unable to satisfy their guests. There was a very high turnover of staff in
all the departments running around 80% a year mainly due to poor staff morale, Poor guest
satisfaction, a negative work culture amongst the staff with high levels of sick leave and poor
attendance, ineffective leadership and management by previous Heads of Department and
supervisory staff including poor monitoring and control procedures Front of house staff
(Reception, Conference & Banqueting, and Restaurant & Bars)– poor team working and
inefficient use of IT systems including the reservation and property management systems Back
of house staff (Housekeeping, Kitchen, Maintenance) – poor operating and control procedures in
place with stock being regularly pilfered and evidence of staff not meeting basic Standard
Operating Procedures (SOPS) resulting in unusually high operating costs This poor performance
is having a direct negative effect on the costs of the hotel and the hotel’s overall profitability.
ANALYSIS OF THE INDIVIDUAL PROBLEM
One of the problem of the Imperial hotels a negative work culture amongst the staff with
high level of sock leaves and poor attendance. This London hotel is continuously performing
worse than the other hotels in star group London and this crate the perception the guests that
London hotels are overly expensive and offer poor value to money. This problem arrives because
being a hotel industry it has to operate 24 hours and 365 day a year, there is long working hours.
Staff takes sick leave on short notice period, female part-time staff who have their commitments
for family, the cover the leave without informing their supervisors (Ansoff and et.al, 2019).
Management Theory
1