Introduction to People Management

This portfolio provides an introduction to people management in a business organization, focusing on the areas of leadership and management, training and development, and talent management. It discusses the operational context, relevant theoretical models, and recommendations for each area. The portfolio also includes a case study of Easy Jet, a low-cost airline group, to illustrate the application of these concepts. Read more on Desklib.

Introduction to
People management

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY..................................................................................................................................1
Area 1: Leadership and Management..........................................................................................1
Area 2: Training and Development.............................................................................................3
Area 3: Talent management.........................................................................................................5
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
Within a business concern, people management is indispensable quality for preparing
manpower towards success. It is defined as the group of activities which optimise productivity of
company together with promotes professional development. In an organisation, people
management is useful in situations including leading employee training, building workplace
culture, handling interpersonal conflicts and managing deadlines (Alameda-Pineda, Ricci and
Sebe, 2019). For introducing people management, selected organisation is Easy Jet which is one
of low cost airline group that operates international addition to domestic scheduled services in
approx 30 countries on 1000 routes. Its headquarters are sited in London, UK. It has nearby
15000 staff members. The present portfolio highlights about the ways three operational areas of
talent management, training and development along with leadership and management underpins
performance management in the company. It considers operational organisational context,
applicable theoretical models and recommendations for the requirement of behaviour, skill and
knowledge that is needed by management in delivering on the key areas.
MAIN BODY
Area 1: Leadership and Management
Operational organisational context
Leadership and management are considered as essential area on the company. Leadership
is said to the ability that provides encouragement, inspiration addition to direction to motivate
individuals or teams for attaining business success (Arkadev, 2019). At same time, management
is defined as one of organisational role that administers entire operations, coordinates efforts of
manpower as well as allocate resources in order to maximise efficiency for accomplishing
identified objectives. These both are closely linked practices or functions and are praising to each
other. In context to Easy Jet, the company has huge number of leaders and managers that looks
after day to day activities performed at workplace by the employees. These managers and leaders
encourage and empowers workforce at each level and situation so to achieve successful results in
performances.
Relevant theoretical models
In Easy Jet, Human relation theory is the relevant applicable theory that is applied by
management team in order to address and manage human dimensions of organisation. It relies on
1

the notion that managers are the one that understands human aspects and treat all manpower as
significant assets for attaining short term and long term goals. According to the theory, people in
company have desires to become part of supporting group which impedes development and
growth in various aspects. The theory provide direction to managers of Easy Jet so that they can
pay special attention to each employee, assist them in achieving high performances and
motivates in working with full efficiency that shows high quality work. With this theory,
managers have gained success in creating good relationships at workplace, improving
productivity and retention of employees, enhancing organisational goodwill and removing
grievances among manpower (Brewster, Mayrhofer and Farndale, 2018).
Leadership theory exhibit progression of ideas, thoughts addition to develops thinking
process from one element of leadership to other. One of relevant leadership theory that is
adopted by leaders of Easy Jet is Situational Leadership Theory. As per the exponents of the
theory, practices and actions of a leaders changes from individual to individual, group to group
as well as from circumstances to circumstances. For becoming successful in managing
performances, a leader should have ability for adapting the style along with approach according
to diverse or critical situation. With application of situational leadership theory in easy Jet,
leaders emphasis more on the situations so that effective style is adopted that results in beneficial
outcomes from employees. Situational leadership theory assists leaders of the company to create
comfortable work culture and environment in which all the job duties of manpower are
performed effectively (Collings, Wood. and Szamosi, 2018). When employees are more satisfied
then they stay productive for long duration and perform with best efficiency. It also help
individual to work in team with better coordination and interaction that results on productive
outcomes.
Recommendations
The entire management team of Easy Jet is recommended to focus on improving their
knowledge for employee preferences and needs while giving rewards as it will motivate them to
give efficient results towards achieving objectives. In context to leadership and management
area, managers are highly recommended to follow the theories effectively and adopt suitable
styles according to pertaining conditions in business environment that will give beneficiary
outcomes. At same time, managers are also recommended to strengthen their skills related to
problem solving, communication and delegating tasks as improving the skills will help in
2

monitoring employees and effectively managing and leading them towards goal attainment.
Along with this, managers of Easy jet are also recommended to improve their behaviour and
focus more on help employees in developing career and keep entire team emphasised towards
strategies to manage performances and achieve desired goals promptly.
Area 2: Training and Development
Operational area context
Training and development is another area of operation that makes organisational people
more effective addition to productive. This area is considered as key component of entire
practices performed by managers. Training is the practice which allows an individual to sharpen
exiting skills, acquire new knowledge, give better performance and enhances efficiency
(Fewings and Henjewele, 2019). Similarly, development is the procedure that equips people with
knowledge and abilities to the level at which they are capable of handling any type of offered job
in effective manner. In context to Easy Jet, various training and development programs are
organised and provided to employees that helps employees in overcoming weaknesses,
improving performances, ensuring consistent experience as well as background knowledge and
enhancing satisfaction. The company has introduced a New Diversity along with Inclusion
strategy focusing on training and development for upskilling leaders for the purpose of
maintaining welcoming experience and supporting cultural change. It has also organised a
development program for female that emphasise majorly on “Self” together with “Purpose”
(Training and development in Easy Jet, 2020).
Relevant applicable theory
In Easy Jet, it is seen that there is more needs to talented competent and productive
people in order to reduce duplication of work and meeting targets. For the purpose of uplifting
skill set and improving workforce actions, Reinforcement model is applied in the company. The
theoretical model majorly focuses towards individual learning behaviour along with suggests the
behaviours that the learners will repeat that are attached to positive results. In accordance to
reinforcement theory, there are wide number of techniques that are with human resources
practices that can be linked with training and development (Hurmelinna-Laukkanen and Olander,
2019). Moreover, the theory states that all the programs related to training and development must
be linked with objectives of entity and positive results must be expected. The theoretical model is
combination of rewards together with punishments which is used at workplace for reinforcing
3

extinguished attitudes and expected behaviours. Following are some of elements of the model
that are applied by managers of Easy Jet:
Positive reinforcement: The element is concerned with adding some pleasant stimulus in
order to enhance behaviour of company (Wilton, 2016). An individual behaviour is recognised
aspects via related to non monetary as well as monetary aspects for satisfying people and
enhancing morale (Mishra and Varma, 2019). In case with Easy Jet, managers identifies and
appreciates efforts or attempts made by manpower by giving them appreciation certificates,
memento and many more that encourages people to perform with huge efficiency and give better
results.
Negative reinforcement: It is operant conditioning which strengthens responses through
removing or avoiding aversive stimulus. It arises when any type of adverse behaviour
consequences withheld because of effect of improving probability of recurring behaviours. It
results in improving responses by eradicating some painful stimuli and allows manpower in
avoidance of all. To generate systematic, and impressive environment of work, managers of Easy
Jet analyses poor performances of manpower and advise superiors in implementing effective
decision within maintaining conducts and principles.
Extinction: At the time when some stimulus or aspects are neglected to eradicate
unwanted behaviour than it is termed to extinction (Rajagopalan and Srivastava, 2018). It starts
when valued behavioural consequences are hold to diminish probability for continuous learned
behaviours. In case with Easy Jet, managers works to deliver less stressful through not
pressurising employees for working as per the desired procedure or the do not shout on them for
the mistakes, despite they motivate them in working as per their own ways and analyse own
potentials to enhance efficiency and performances that results in overcoming from situation like
turnover of employees and so on.
Punishment: It involves increasing the aspects which decreases behaviours. It defines
about applying undesirable effects for showing unnecessary behaviours to accomplish objectives
in trenchant manner (Taylor, Doherty and McGraw, 2015). In order to design organisational
structures, managers of Easy Jet takes suitable action courses in order to build systematic
working culture that reduces conflicts among people as well as managing them properly.
Recommendations
4

The management of Easy Jet are recommended to have proper knowledge about training
and development equipments that needed to be provided to all employees in proper manner. In
terms of skills, the managers of the company are recommended to have decision making skill in
order to make effective decision for providing training and development among all employees.
At same time, managers are recommended to have trusting behaviour so that trust is build among
employees and managers.
Area 3: Talent management
Operational context
Talent management is strategic employee planning that is used for improving values and
reaching goals (Shaw and Keeler, 2018). It involves anticipation of needed manpower for the
company as well as effective planning for meeting all. It is a set of processes and practices which
ensures sustainable effectiveness of highly skilled people in the workplace. In Easy Jet, talents
are required to work towards objectives and various activities are performed by managers to
manage available talents properly. Moreover, the concept creates skilled, motivated, influenced
and engaged employee base in the entity.
Relevant theoretical model
To administer people effectively, managers of Easy Jet applies Talent Management
Theory which includes 5B’s such as buy, build, borrow, bind and bounce. The model shows a
path to managers for employing numerous experts for attaining talents as per the requirement
(Talent management model, 2019). Along with this, it also includes process of planning,
attracting, developing, retaining and transitioning of employees with required skills and
competences. The theoretical model assist Easy Jet managers in improving performances through
combining components including positive employee experience, strategic human resource team
and rapid talent allocation. Talented employees find new ways for harnessing capabilities of
innovative tools along with solves problems addition to come with original ideas.
Talent management model brands the business in such manner that attracts best
candidates for the purpose of upcoming hiring (Stark, 2015). It also motivates other teams of
departmental unit as well as aids them in attaining growth. With the model, employees feel
valued and motivated at the time they are aware about that they will attain plenty of growth
opportunity then they makes less efforts in seeking working elsewhere.
Recommendation
5

The case with talent management area, managers of Easy Jet are recommended critical
communication skill along with critical thinking skill do that they can think critically about the
ways to manage talent and communicate the same to other top authorities. The behaviour
recommended to managers is positive as well as envious behaviour.
CONCLUSION
The above portfolio concludes that managing people requires huge skill set such as active
listening, flexibility, clear communication, empowering staff members and conflict resolution. In
the area of leadership and management, application of model that is human relation theory assist
organisational managers to emphasise on aligning workforce needs with requirements of the
entity and accordingly adopt policies and strategies that aim in providing mutual advantages. In
case with training and development area, Reinforcement model is best revenant mode applied in
the company. The last is talent management area in which Talent Management Model is best
suited for the firm in underpinning performance management.
6

REFERENCES
Books and Journals
Alameda-Pineda, X., Ricci, E. and Sebe, N., 2019. Multimodal behavior analysis in the wild: An
introduction. In Multimodal Behavior Analysis in the Wild (pp. 1-8). Academic Press.
Arkadev, C., 2019. Introduction To Derivative Securities, Financial Markets, And Risk
Management, An. World Scientific.
Brewster, C., Mayrhofer, W. and Farndale, E. eds., 2018. Handbook of research on comparative
human resource management. Edward Elgar Publishing.
Collings, D. G., Wood, G. T. and Szamosi, L. T., 2018. Human resource management: A critical
approach. In Human Resource Management (pp. 1-23). Routledge.
Fewings, P. and Henjewele, C., 2019. Construction project management: an integrated
approach. Routledge.
Hurmelinna-Laukkanen, P. and Olander, H., 2019. Introduction to managing people for
technological innovation. Int. J. Technology Management. 79(3/4). p.211.
Mishra, S. K. and Varma, A., 2019. Introduction: Spirituality and Organization. In Spirituality in
Management (pp. 1-6). Palgrave Macmillan, Cham.
Rajagopalan, J. and Srivastava, P. K., 2018. Introduction of a new metric “Project Health
Index”(PHI) to successfully manage IT projects. Journal of Organizational Change
Management. 31(2). pp.385-409.
Shaw, M. K. and Keeler, H. R., 2018. Supervision and Management: An Introduction for
Support Staff (Vol. 6). Rowman & Littlefield.
Stark, J., 2015. Product lifecycle management. In Product lifecycle management (Volume 1) (pp.
1-29). Springer, Cham.
Taylor, T., Doherty, A. and McGraw, P., 2015. Managing people in sport organizations: A
strategic human resource management perspective. Routledge.
Wilton, N., 2016. An introduction to human resource management. Sage.
Online:
Talent management model. 2019. [Online]. Available through:
<https://www.bioss.co.za/talentmanagement/>
Training and development in Easy Jet. 2020. [Online]. Available through:
http://corporate.easyjet.com/corporate-responsibility/our-people.aspx?sc_lang=en>
7