Job Satisfaction in Multinational Enterprises
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AI Summary
This assignment analyzes job satisfaction inside a multinational enterprise and its impact on business across countries. It focuses on Tesco and evaluates the strategies used to enhance job satisfaction. The findings highlight the importance of job satisfaction in boosting employee morale and business performance.
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Is job satisfaction inside a
multinational enterprise
similar across countries?
1
multinational enterprise
similar across countries?
1
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Abstract
The current assignment is based on the topic ofanalysing job satisfaction inside a
multinational enterprise is similar across countries for which is study is lead out on Tesco
company. The main objectives and aim of current investigation consists of analysing the impact
of job satisfaction on business across countries and evaluating the aspects and ill effects of when
employees are not satisfied along with analysing the strategies used by Tesco to enhance job
satisfaction. Use of both primary and secondary form of sources of data collection are used under
current investigation where secondary data is presented with the help of systematic literature
review while primary is gathered through questionnaire and interview. The main research
findings of current investigation comprise of analysis of the fact that is job satisfaction is vital
and important to boost the morale of employees to have better success and enhanced business
performance. The main recommendation as per current investigation comprises of the fact that
implication of effective communication along with participative management are vital ways to
ensureenhanced level of job satisfaction for employees.
2
The current assignment is based on the topic ofanalysing job satisfaction inside a
multinational enterprise is similar across countries for which is study is lead out on Tesco
company. The main objectives and aim of current investigation consists of analysing the impact
of job satisfaction on business across countries and evaluating the aspects and ill effects of when
employees are not satisfied along with analysing the strategies used by Tesco to enhance job
satisfaction. Use of both primary and secondary form of sources of data collection are used under
current investigation where secondary data is presented with the help of systematic literature
review while primary is gathered through questionnaire and interview. The main research
findings of current investigation comprise of analysis of the fact that is job satisfaction is vital
and important to boost the morale of employees to have better success and enhanced business
performance. The main recommendation as per current investigation comprises of the fact that
implication of effective communication along with participative management are vital ways to
ensureenhanced level of job satisfaction for employees.
2
Table of content
Abstract............................................................................................................................................2
Chapter 1 – Introduction, research questions and hypotheses.........................................................4
Rationale for selection of topic...............................................................................................5
Aim.........................................................................................................................................5
Objective.................................................................................................................................5
Scope and limitation of research............................................................................................5
Research question...................................................................................................................5
Chapter 2 - Literature review...........................................................................................................6
Impact of job satisfaction on business across countries...................................................................6
Aspects and ill effects of when employees are not satisfied..................................................9
Chapter 3 – Methodology..............................................................................................................11
Chapter 4 - Data presentation, evidence, analysis and discussion.................................................17
Evidence...............................................................................................................................19
Discussion.............................................................................................................................29
Chapter 5 - Summary and conclusions............................................................................................1
REFERENCES................................................................................................................................1
3
Abstract............................................................................................................................................2
Chapter 1 – Introduction, research questions and hypotheses.........................................................4
Rationale for selection of topic...............................................................................................5
Aim.........................................................................................................................................5
Objective.................................................................................................................................5
Scope and limitation of research............................................................................................5
Research question...................................................................................................................5
Chapter 2 - Literature review...........................................................................................................6
Impact of job satisfaction on business across countries...................................................................6
Aspects and ill effects of when employees are not satisfied..................................................9
Chapter 3 – Methodology..............................................................................................................11
Chapter 4 - Data presentation, evidence, analysis and discussion.................................................17
Evidence...............................................................................................................................19
Discussion.............................................................................................................................29
Chapter 5 - Summary and conclusions............................................................................................1
REFERENCES................................................................................................................................1
3
Chapter 1 – Introduction, research questions and hypotheses
Job satisfaction plays an essential role for every organisation irrespective of their size and
scope. It is essential for a multinational enterprise similar across country to make sure that
employees are highly satisfied with an organisational workplace environment (Chung, Brewster
and Bozkurt, 2020). This will enhance overall growth and competitiveness of company in
respective industrial sector. Highly satisfied employees are equal to satisfied customers, as if
employees are satisfied and they perform their roles and responsibilities in a well defined and
effective manner. Present report has been conducted on Tesco which is performing their
business operations in retail industrial sector in multinational organisation. This company
perform their roles and responsibilities in different countries around the world. Higher satisfied
employees enhance attention of customers in an effective manner(Alayón, Säfsten and
Johansson, 2017). Present report includes formative discussion upon the aim of to evaluate job
satisfaction inside a multinational enterprise similar across country. In addition to this report
involves the objective of the impact of job satisfaction on business across country.Along with
this report also include ill effects when employees are not satisfied. By undertaking advantage of
different type of strategies as well as measures company can assure job satisfaction to
employees. With the help of this company can effectively enhance their overall growth and can
take advantage of move growth opportunities in future(Azar, Khan and Van Eerde, 2018).
Rationale for selection of topic
The selection of current research topic based on job satisfaction inside a multinational
enterprise is vital and rationale as in current business environment, the success of an organisation
is directly dependent on the performance and efficiency level of employees. Selection of current
topic is significant form view point of an organisation as it facilitates better information about
the concept of job satisfaction that is important to enhance the overall creativity and efficiency
level of employees along with overcoming the issue of high turnover. Apart from this, selection
of current research topic is also vital from view point of researcher as it meet academic and
educational purpose along with ensuring improvement in managerial skills and interpersonal
competencies.
4
Job satisfaction plays an essential role for every organisation irrespective of their size and
scope. It is essential for a multinational enterprise similar across country to make sure that
employees are highly satisfied with an organisational workplace environment (Chung, Brewster
and Bozkurt, 2020). This will enhance overall growth and competitiveness of company in
respective industrial sector. Highly satisfied employees are equal to satisfied customers, as if
employees are satisfied and they perform their roles and responsibilities in a well defined and
effective manner. Present report has been conducted on Tesco which is performing their
business operations in retail industrial sector in multinational organisation. This company
perform their roles and responsibilities in different countries around the world. Higher satisfied
employees enhance attention of customers in an effective manner(Alayón, Säfsten and
Johansson, 2017). Present report includes formative discussion upon the aim of to evaluate job
satisfaction inside a multinational enterprise similar across country. In addition to this report
involves the objective of the impact of job satisfaction on business across country.Along with
this report also include ill effects when employees are not satisfied. By undertaking advantage of
different type of strategies as well as measures company can assure job satisfaction to
employees. With the help of this company can effectively enhance their overall growth and can
take advantage of move growth opportunities in future(Azar, Khan and Van Eerde, 2018).
Rationale for selection of topic
The selection of current research topic based on job satisfaction inside a multinational
enterprise is vital and rationale as in current business environment, the success of an organisation
is directly dependent on the performance and efficiency level of employees. Selection of current
topic is significant form view point of an organisation as it facilitates better information about
the concept of job satisfaction that is important to enhance the overall creativity and efficiency
level of employees along with overcoming the issue of high turnover. Apart from this, selection
of current research topic is also vital from view point of researcher as it meet academic and
educational purpose along with ensuring improvement in managerial skills and interpersonal
competencies.
4
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Aim
“To analyse job satisfaction inside a multinational enterprise similar across countries: A case
study on Tesco”
Objective
To analyse the impact of job satisfaction on business across countries
To evaluate the aspects and ill effects of when employees are not satisfied.
To analyse strategies used by Tesco to enhance job satisfaction
Scope and limitation of research
The scope of current investigation is mush wide as it would facilitate a better analysis of
impact of job satisfaction on business across countries that is vital to have improved talent and
creativity level of employees along with overcome issues of high employee turnover. Further, an
implication of aspects and ill effects of when employees are not satisfied is also provided along
with analysing strategies used by Tesco to enhance job satisfaction to have enhanced employee
morale and better business performance. The main limitation that are encountered during current
investigation is associated with lack of sufficient time and resources that affects the efficiency
level of investigation and authenticity of data collection.
Research question
What are the impact of job satisfaction on business across countries?
What are the strategies used by Tesco to enhance job satisfaction?
What are the aspects and ill effects of when employees are not satisfied?
Chapter 2 - Literature review
Literature review mainly discusses as well as analyse published information in context to a
particular subject area or topics. In context with present topics with the help of literature review
investigating summarise and describe different articles in order to effectively understand and
synthesise understanding of the topic(Carré and Tilly, 2017).
Impact of job satisfaction on business across countries
According to the view point of Phookan, 2020it has been identified that success of a
business organisation is basically measured in context of different ways that include number of
clients, profitability, the degree at which organisation objectives can be accomplished, level of
employee satisfaction with an organisational promises and more. It has been identified that
5
“To analyse job satisfaction inside a multinational enterprise similar across countries: A case
study on Tesco”
Objective
To analyse the impact of job satisfaction on business across countries
To evaluate the aspects and ill effects of when employees are not satisfied.
To analyse strategies used by Tesco to enhance job satisfaction
Scope and limitation of research
The scope of current investigation is mush wide as it would facilitate a better analysis of
impact of job satisfaction on business across countries that is vital to have improved talent and
creativity level of employees along with overcome issues of high employee turnover. Further, an
implication of aspects and ill effects of when employees are not satisfied is also provided along
with analysing strategies used by Tesco to enhance job satisfaction to have enhanced employee
morale and better business performance. The main limitation that are encountered during current
investigation is associated with lack of sufficient time and resources that affects the efficiency
level of investigation and authenticity of data collection.
Research question
What are the impact of job satisfaction on business across countries?
What are the strategies used by Tesco to enhance job satisfaction?
What are the aspects and ill effects of when employees are not satisfied?
Chapter 2 - Literature review
Literature review mainly discusses as well as analyse published information in context to a
particular subject area or topics. In context with present topics with the help of literature review
investigating summarise and describe different articles in order to effectively understand and
synthesise understanding of the topic(Carré and Tilly, 2017).
Impact of job satisfaction on business across countries
According to the view point of Phookan, 2020it has been identified that success of a
business organisation is basically measured in context of different ways that include number of
clients, profitability, the degree at which organisation objectives can be accomplished, level of
employee satisfaction with an organisational promises and more. It has been identified that
5
employee’s satisfaction play a major role in success of level of employee satisfaction with an
organisational premises and more. It has been identified that employee’s satisfaction play a
major role in success of business across countries.
Without having a dedicated workforce it is impossible for an organisation to accomplish
their objective and mission in a well define and effective manner. It is essential for a company to
make sure that employees are highly satisfied in order to accomplish organisational objectives
with high effectiveness. In addition to this has been identified that it is essential for organisations
to provide regular encouragement to employees with the help of different elements. Employee
satisfaction is having greater impact on high productivity and profitability of a company(Chung,
Brewster and Bozkurt, 2020). According to the analysis it has been identified that employee job
satisfaction effectively provide an effort to company by improving productivity, decrease job
stress and turnover. With the help of emphasising on employee job satisfaction in organisation
those who are performing their operations in different countries can assure overall growth and
success.Highly satisfied workforce not only enhances productivity and profitability of company
but it also increases overall growth of an organisation in terms of brand image. Furthermore,
according to the analysis it has been identified that job satisfaction of employees lead
organisation to assure more competitiveness in respective industrial sector through which
company can not only enhancetheirproductivity about but can also assure growth and
development opportunities(Gupta, Pansari and Kumar, 2018).
Strategies used by Tesco to enhance job satisfaction
As per the view point of Tennin, 2020 in order to assure higher productivity and growth it
is essential for an organisation to make sure that employees are highly satisfied with workplace
premises. It has been identified that Tesco undertake advantage of different types of strategies in
order to maximize job satisfaction of employees. It has been identified that in order to make sure
that employees are highly satisfied with an organisational workplace culture Tesco establish trust
with employees and senior management with the help of strong communication practices. It is
one of the most effective measure through Tesco make sure that issues of employees get to solve
in effective manner and their views and opinions are listen effectively. In addition to this
according to the analysis it has been identified Tesco also expand their job benefits for
employees and provide attractive competitive compensation as compared to other rivals in
6
organisational premises and more. It has been identified that employee’s satisfaction play a
major role in success of business across countries.
Without having a dedicated workforce it is impossible for an organisation to accomplish
their objective and mission in a well define and effective manner. It is essential for a company to
make sure that employees are highly satisfied in order to accomplish organisational objectives
with high effectiveness. In addition to this has been identified that it is essential for organisations
to provide regular encouragement to employees with the help of different elements. Employee
satisfaction is having greater impact on high productivity and profitability of a company(Chung,
Brewster and Bozkurt, 2020). According to the analysis it has been identified that employee job
satisfaction effectively provide an effort to company by improving productivity, decrease job
stress and turnover. With the help of emphasising on employee job satisfaction in organisation
those who are performing their operations in different countries can assure overall growth and
success.Highly satisfied workforce not only enhances productivity and profitability of company
but it also increases overall growth of an organisation in terms of brand image. Furthermore,
according to the analysis it has been identified that job satisfaction of employees lead
organisation to assure more competitiveness in respective industrial sector through which
company can not only enhancetheirproductivity about but can also assure growth and
development opportunities(Gupta, Pansari and Kumar, 2018).
Strategies used by Tesco to enhance job satisfaction
As per the view point of Tennin, 2020 in order to assure higher productivity and growth it
is essential for an organisation to make sure that employees are highly satisfied with workplace
premises. It has been identified that Tesco undertake advantage of different types of strategies in
order to maximize job satisfaction of employees. It has been identified that in order to make sure
that employees are highly satisfied with an organisational workplace culture Tesco establish trust
with employees and senior management with the help of strong communication practices. It is
one of the most effective measure through Tesco make sure that issues of employees get to solve
in effective manner and their views and opinions are listen effectively. In addition to this
according to the analysis it has been identified Tesco also expand their job benefits for
employees and provide attractive competitive compensation as compared to other rivals in
6
industry. Furthermore, TESCO assure that employees are satisfied for this Tesco provide job
security and strengthen employee relationship(Held, 2020).
With the help of these practice Tesco enhance overall level of satisfaction of employees
in a well define and effective manner. In addition to the according to the evaluation it has been
evaluated that Tesco also focuses upon employee engagement in which they assure that
employees are engaged in the process of decision making. This not only enhances their creativity
but also maximize trust and sense of belongingness with workers through which they contribute
in both hard workingmanners. It has been identified that Tesco provide different type of career
advancement opportunities to employees with the help of proper training and development
courses.It has been identified that in order to provide the support Tesco provide many education
facilities to enhance career opportunity and growth of individual. Thus, according to the above
mentioned analysis it has been identified that different type of strategies has been taken into
consideration by Tesco in order to enhance satisfaction level of employees. Furthermore, it has
been evaluated thatTESCO by celebrating occasions in organisational workplace structure can
enhance their growth and employees satisfaction rate.
Tesco can also additionally advance inspiration through its many preparing and
improvement openings. Everybody approaches not simply to the preparation they need to take
care of their work competently yet additionally to administration preparing to develop inside the
organization. In addition to this, it has been evaluated that Tesco by offering vital profession
intending to help staff 'accomplish the remarkable'. Tesco workers have a Personal Development
Plan which they work through their 360 degree input and different instruments. This empowers
Tesco supervisors to offer significant criticism to representatives to help give occasions to
persistent self-improvement (Lai and Phyu, 2019). This individual methodology causes
representatives to arrive at their maximum capacity by empowering self-appraisal and giving
progression through continuous preparing. It additionally empowers people to assume liability
for their turn of events. This two-way relationship guarantees that the worker is focused on the
estimations of the organization, that the person works in association with others and improves
the business for clients.Tesco can also gives occasions to its leaders, managers and staff to take
an offer and a more prominent interest in their own work. Since each worker is a person, with
various necessities and yearnings, the cycle of surveys and self-awareness plans permits
acknowledgment of their capacities and accomplishment, just as likely turn of events. This
7
security and strengthen employee relationship(Held, 2020).
With the help of these practice Tesco enhance overall level of satisfaction of employees
in a well define and effective manner. In addition to the according to the evaluation it has been
evaluated that Tesco also focuses upon employee engagement in which they assure that
employees are engaged in the process of decision making. This not only enhances their creativity
but also maximize trust and sense of belongingness with workers through which they contribute
in both hard workingmanners. It has been identified that Tesco provide different type of career
advancement opportunities to employees with the help of proper training and development
courses.It has been identified that in order to provide the support Tesco provide many education
facilities to enhance career opportunity and growth of individual. Thus, according to the above
mentioned analysis it has been identified that different type of strategies has been taken into
consideration by Tesco in order to enhance satisfaction level of employees. Furthermore, it has
been evaluated thatTESCO by celebrating occasions in organisational workplace structure can
enhance their growth and employees satisfaction rate.
Tesco can also additionally advance inspiration through its many preparing and
improvement openings. Everybody approaches not simply to the preparation they need to take
care of their work competently yet additionally to administration preparing to develop inside the
organization. In addition to this, it has been evaluated that Tesco by offering vital profession
intending to help staff 'accomplish the remarkable'. Tesco workers have a Personal Development
Plan which they work through their 360 degree input and different instruments. This empowers
Tesco supervisors to offer significant criticism to representatives to help give occasions to
persistent self-improvement (Lai and Phyu, 2019). This individual methodology causes
representatives to arrive at their maximum capacity by empowering self-appraisal and giving
progression through continuous preparing. It additionally empowers people to assume liability
for their turn of events. This two-way relationship guarantees that the worker is focused on the
estimations of the organization, that the person works in association with others and improves
the business for clients.Tesco can also gives occasions to its leaders, managers and staff to take
an offer and a more prominent interest in their own work. Since each worker is a person, with
various necessities and yearnings, the cycle of surveys and self-awareness plans permits
acknowledgment of their capacities and accomplishment, just as likely turn of events. This
7
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advantages the person by giving profession movement. It additionally benefits Tesco by
guaranteeing the business can convey significant levels of client assistance through its gifted
representatives. Thus, according to the above mentioned analysis it has been evaluated that these
are some of the effective measures through which TESCO can significantly enhance satisfaction
level of workers at great extent (Lee and Eissenstat, 2018).
Aspects and ill effects of when employees are not satisfied
According to the view point of Xiao and Cooke, 2020it has been identified that
organisations with having dis-satisfied workforce cannot accomplish their organisational
objectives, aim and vision in effective manner. Low level of employee satisfaction lead company
to face number of challenges satisfaction among workforce that can further affect overall
productivity as well as profitability of an organisation. According to the evaluation it has been
identified that there are a number of factors that can lead to words employee dissatisfaction that
involve low moral value and more. Furthermore, according to the evaluation it has been
evaluated that dissatisfaction among employees can significantly lead towards increased in
labour turnover that can not only affect organisation productivity but also lead company to face
negative brand image in public. It has been identified that employee dissatisfaction also has
major impact upon experience of customers (Phookan, 2020).
Thus, according to the above mentioned analysis it has been identified that if employees are
not satisfied in an organisational workplace then it will lead company to face number of
challenges in terms of low level of productivity, lesser growth opportunity and negative brand
image. All these effects lead company to measure decrease in profitability and other negative
aspects. Thus, it is essential for organisation to make sure that employees are highly satisfied in
which leaders and managers are required to identify the measures of tractor that are affecting
satisfaction level of employees. In addition to this, it has been evaluated that at the point when
employees are not duly satisfied a with their positions, they are significantly more liable to
experience and report burden or stress at work. Laborers who are fulfilled or glad at work are
considerably less prone to report understanding pushed by their work. It has been evaluated that
this is essential human instance as if an individual isn't accomplishing something he/she
appreciates, odds are he/she will feel disappointed and even seemingly insignificant details will
make him/her vibe worried and despondent.The estimation of the item depends on client insight.
8
guaranteeing the business can convey significant levels of client assistance through its gifted
representatives. Thus, according to the above mentioned analysis it has been evaluated that these
are some of the effective measures through which TESCO can significantly enhance satisfaction
level of workers at great extent (Lee and Eissenstat, 2018).
Aspects and ill effects of when employees are not satisfied
According to the view point of Xiao and Cooke, 2020it has been identified that
organisations with having dis-satisfied workforce cannot accomplish their organisational
objectives, aim and vision in effective manner. Low level of employee satisfaction lead company
to face number of challenges satisfaction among workforce that can further affect overall
productivity as well as profitability of an organisation. According to the evaluation it has been
identified that there are a number of factors that can lead to words employee dissatisfaction that
involve low moral value and more. Furthermore, according to the evaluation it has been
evaluated that dissatisfaction among employees can significantly lead towards increased in
labour turnover that can not only affect organisation productivity but also lead company to face
negative brand image in public. It has been identified that employee dissatisfaction also has
major impact upon experience of customers (Phookan, 2020).
Thus, according to the above mentioned analysis it has been identified that if employees are
not satisfied in an organisational workplace then it will lead company to face number of
challenges in terms of low level of productivity, lesser growth opportunity and negative brand
image. All these effects lead company to measure decrease in profitability and other negative
aspects. Thus, it is essential for organisation to make sure that employees are highly satisfied in
which leaders and managers are required to identify the measures of tractor that are affecting
satisfaction level of employees. In addition to this, it has been evaluated that at the point when
employees are not duly satisfied a with their positions, they are significantly more liable to
experience and report burden or stress at work. Laborers who are fulfilled or glad at work are
considerably less prone to report understanding pushed by their work. It has been evaluated that
this is essential human instance as if an individual isn't accomplishing something he/she
appreciates, odds are he/she will feel disappointed and even seemingly insignificant details will
make him/her vibe worried and despondent.The estimation of the item depends on client insight.
8
According to the evaluation part of the impression of significant worth by the customers is the
fulfilment and devotion of the workers.
Eventually, the worker will stop with the goal that they can get a new line of work they
really appreciate doing. In addition to this it has been evaluated that dissatisfied employees will
make businesses administration to experience the ill effects of high turnover rates and the
powerlessness to hold qualified laborers. In this, it is essential for company leaders and managers
to determine the manner to expand work fulfillment, especially in troublesome ventures in which
the positions are intense and the compensation is low(Carré and Tilly, 2017).As a leading
business, it is essential for TESCO to perceive the indications of occupation disappointment and
address their underlying drivers. It has been determined that if workers within organisation are
stressed and worried then it is essential for leaders and managers to evaluate the actual cause of
stress. In this company can look for approaches to remunerate their achievements and cause them
to feel esteemed. Thus, it has been evaluated that the more joyful group or employees is, the
harder they will attempt to address client issues and arrive at top execution. Thus according to
the above mentioned analysis it has been evaluated that Representative fulfillment is essential to
your organization's general achievement. The effect of disappointed workers can go from high
turnover and low efficiency to a misfortune in income and helpless client care. While an
organization's way of thinking, mission and qualities are central to progress, human resources is
an association's most significant resource.
Thus, it is essential for TESCO to make sure thattheir resources or its workers should be
completely connected with and fulfilled to keep business running.As according to the analysis it
has been evaluated that disappointed workforce will in general invest less energy zeroing in on
their work obligations and additional time examining with family, companions and associates
why they are despondent grinding away(Azar, Khan and Van Eerde, 2018). Absence of
inspiration and meticulousness are the consequences of disappointed workers, which means low
profitability. It is essential for TESCO to effectively accomplish workers needs and demands on
their work time, creating quality items and administrations. Worker disappointment impacts
capacity to arrive at certain business objectives that will affect overall profitability and
productivity of organisation. Employees dis satisfaction can be connected to factors, for
example, monetary pain or financial difficulty; notwithstanding, representatives who are
disappointed with their positions and the organization they work for can tremendously affect
9
fulfilment and devotion of the workers.
Eventually, the worker will stop with the goal that they can get a new line of work they
really appreciate doing. In addition to this it has been evaluated that dissatisfied employees will
make businesses administration to experience the ill effects of high turnover rates and the
powerlessness to hold qualified laborers. In this, it is essential for company leaders and managers
to determine the manner to expand work fulfillment, especially in troublesome ventures in which
the positions are intense and the compensation is low(Carré and Tilly, 2017).As a leading
business, it is essential for TESCO to perceive the indications of occupation disappointment and
address their underlying drivers. It has been determined that if workers within organisation are
stressed and worried then it is essential for leaders and managers to evaluate the actual cause of
stress. In this company can look for approaches to remunerate their achievements and cause them
to feel esteemed. Thus, it has been evaluated that the more joyful group or employees is, the
harder they will attempt to address client issues and arrive at top execution. Thus according to
the above mentioned analysis it has been evaluated that Representative fulfillment is essential to
your organization's general achievement. The effect of disappointed workers can go from high
turnover and low efficiency to a misfortune in income and helpless client care. While an
organization's way of thinking, mission and qualities are central to progress, human resources is
an association's most significant resource.
Thus, it is essential for TESCO to make sure thattheir resources or its workers should be
completely connected with and fulfilled to keep business running.As according to the analysis it
has been evaluated that disappointed workforce will in general invest less energy zeroing in on
their work obligations and additional time examining with family, companions and associates
why they are despondent grinding away(Azar, Khan and Van Eerde, 2018). Absence of
inspiration and meticulousness are the consequences of disappointed workers, which means low
profitability. It is essential for TESCO to effectively accomplish workers needs and demands on
their work time, creating quality items and administrations. Worker disappointment impacts
capacity to arrive at certain business objectives that will affect overall profitability and
productivity of organisation. Employees dis satisfaction can be connected to factors, for
example, monetary pain or financial difficulty; notwithstanding, representatives who are
disappointed with their positions and the organization they work for can tremendously affect
9
organisation standing and achievement of goals as well as objectives(Alayón, Säfsten and
Johansson, 2017).
Chapter 3 – Methodology
Research type-
The result of an examination transfers over the sort of technique received for directing the
examination. This mostly incorporates subjective and quantitative strategy for examination. For
performing present examination, the quantitative kind of examination has been embraced by the
analyst as it permit the researcher to introduce evaluated truth and figures about how significant
the computerized advertising is for business (Pikhart and Klimovam, 2020). Thus it helps in
getting more precise and dependable information for the examination.As this project is based on
a research it firstly becomes very important to analyse and evaluate the research type that is used
to do a detailed research in it so that it can prove beneficial for everyone by fulfilling the
objectives and the long term goals of the organisation. Since the topic of the research that is done
is very sensitive and a detailed study has to be done in it so as to analyse all the aspects in a
proper manner so that it can add to the value of the firm as well as the individual that are
associated with the research in any form (Alayón, Säfsten and Johansson, 2017).
Research approach-
This segment of examination philosophy is for the most part partitioned and bifurcated into
four fundamental sub classifies which comprises of positivism, interpretivism, pragmatism and
realism out of which one is embraced by agent based on nature and sort of study (Held, 2020).
The flow examination is appeared to be out to be founded on quantitative sort of exploration
consequently, usage of positivism research methodology is suitable and legitimate which
guarantees a more methodical method of study dependent on numeric terms. In this manner, to
help quantitative nature of study and to help testing and investigation of evaluated set of
information, ramifications of Positivism theory is appropriate when contrasted with different
kinds of methods of reasoning. There are mainly three approaches that are widely used because
of their rate of success in the current scenario as well as due to the importance that they carry and
they are qualitative, quantitative, and mixed method which are used by almost everyone. In the
above mixed one is chosen due to various factors and its reliability that comes with this approach
10
Johansson, 2017).
Chapter 3 – Methodology
Research type-
The result of an examination transfers over the sort of technique received for directing the
examination. This mostly incorporates subjective and quantitative strategy for examination. For
performing present examination, the quantitative kind of examination has been embraced by the
analyst as it permit the researcher to introduce evaluated truth and figures about how significant
the computerized advertising is for business (Pikhart and Klimovam, 2020). Thus it helps in
getting more precise and dependable information for the examination.As this project is based on
a research it firstly becomes very important to analyse and evaluate the research type that is used
to do a detailed research in it so that it can prove beneficial for everyone by fulfilling the
objectives and the long term goals of the organisation. Since the topic of the research that is done
is very sensitive and a detailed study has to be done in it so as to analyse all the aspects in a
proper manner so that it can add to the value of the firm as well as the individual that are
associated with the research in any form (Alayón, Säfsten and Johansson, 2017).
Research approach-
This segment of examination philosophy is for the most part partitioned and bifurcated into
four fundamental sub classifies which comprises of positivism, interpretivism, pragmatism and
realism out of which one is embraced by agent based on nature and sort of study (Held, 2020).
The flow examination is appeared to be out to be founded on quantitative sort of exploration
consequently, usage of positivism research methodology is suitable and legitimate which
guarantees a more methodical method of study dependent on numeric terms. In this manner, to
help quantitative nature of study and to help testing and investigation of evaluated set of
information, ramifications of Positivism theory is appropriate when contrasted with different
kinds of methods of reasoning. There are mainly three approaches that are widely used because
of their rate of success in the current scenario as well as due to the importance that they carry and
they are qualitative, quantitative, and mixed method which are used by almost everyone. In the
above mixed one is chosen due to various factors and its reliability that comes with this approach
10
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and it has given due importance in the research as it is one of the most essential as well as critical
aspect as compared to others (Cervellon and Lirio, 2017).
Research strategy-
This piece of system contains different kinds of methodology and strategies utilized for
assortment of information which set out a structure a base for study. The different sorts of
exploration procedure contains review, trial research, activity research, perceptions, and so on
from which use and ramifications of overview technique is made for momentum examination.
Different strategies are used by various organisations or individuals to carry out all the activities
in an efficient way and there are four strategies that are mainly chosen in the present time that are
qualitative interviews, case study, quantitative survey and research which is action-oriented. In
this project all the strategies are used in an appropriate manner so that it can help in increasing
and improving the value in the long term aspect (Ferraris, Bresciani and Del Giudice, 2016).
As another measurable tool, we used regression studies. Checked if the built-in model is
large. Additionally, the SPSS Falls Research Tool has identified "fully described changes" in the
model. We generated states in the model outline table (results of regression studies) that convey
the numerical relationship between the dependent variable (representative performance) and the
autonomous variable (authority culture and hierarchical learning boundary). This is one of the
important studies in our study. This is because it shows whether the percentage of employee
satisfaction can be measured by government culture and hierarchical learning curves. The sexual
problem is limited to the evaluation factor, so I would like to explore the implications of the
model. As a result of recurrence investigations, our model is enormous.
Data collection-
It implies gathering, examining and deciphering the information. There are two kinds of
information assortment strategy that are primary as well as secondary. In primary research data is
been gathered by utilizing studies, surveys and different techniques. This is incomplete
information. This kind of information assortment technique truly takes loads of time and can be
truly wild for the analysts (Vizcaíno and et. al., 2020). Secondary data gathering involve through
optional instruments like sites, diaries, articles, organization sites It can be truly useful for
analysts to gather information effectively and furthermore on convenient premise. Present report
will utilize primary as well as secondary data collection method. - It is very important in a
11
aspect as compared to others (Cervellon and Lirio, 2017).
Research strategy-
This piece of system contains different kinds of methodology and strategies utilized for
assortment of information which set out a structure a base for study. The different sorts of
exploration procedure contains review, trial research, activity research, perceptions, and so on
from which use and ramifications of overview technique is made for momentum examination.
Different strategies are used by various organisations or individuals to carry out all the activities
in an efficient way and there are four strategies that are mainly chosen in the present time that are
qualitative interviews, case study, quantitative survey and research which is action-oriented. In
this project all the strategies are used in an appropriate manner so that it can help in increasing
and improving the value in the long term aspect (Ferraris, Bresciani and Del Giudice, 2016).
As another measurable tool, we used regression studies. Checked if the built-in model is
large. Additionally, the SPSS Falls Research Tool has identified "fully described changes" in the
model. We generated states in the model outline table (results of regression studies) that convey
the numerical relationship between the dependent variable (representative performance) and the
autonomous variable (authority culture and hierarchical learning boundary). This is one of the
important studies in our study. This is because it shows whether the percentage of employee
satisfaction can be measured by government culture and hierarchical learning curves. The sexual
problem is limited to the evaluation factor, so I would like to explore the implications of the
model. As a result of recurrence investigations, our model is enormous.
Data collection-
It implies gathering, examining and deciphering the information. There are two kinds of
information assortment strategy that are primary as well as secondary. In primary research data is
been gathered by utilizing studies, surveys and different techniques. This is incomplete
information. This kind of information assortment technique truly takes loads of time and can be
truly wild for the analysts (Vizcaíno and et. al., 2020). Secondary data gathering involve through
optional instruments like sites, diaries, articles, organization sites It can be truly useful for
analysts to gather information effectively and furthermore on convenient premise. Present report
will utilize primary as well as secondary data collection method. - It is very important in a
11
research to collect all the relevant data, facts, and figures so that a detailed study can be done by
including all the aspects in such a way which can help in analysing and evaluating all the things
in an elaborated manner. There are different ways by which data can be collected which is useful
for the research that has to be done in way that is effective as well as efficient in nature. Mainly
questionnaire is used as a data collection method in this project but others methods too are
involved by in a short time period (Gupta and Bhaskar, 2016).
The research design depends on the analysis of the Tesco case study. The idea of the study is
exploratory, through which the elements that influence consumer trustworthiness for Tesco are
examined. The audit method used in the study is an audit study. Since the pilot study, the
quantitative approach has been used as an estimation tool to collect information on Tesco
customers. The global view is positivist. As can be seen above, the measurement of user loyalty,
so the scaling methods applied in the censuses are development and education scales that use 5-
point scales, the analysis is used as accommodation, and the target population grows by 19+
between Tesco buyers. The large area is the London area. As a result, the resulting results are
pressure from the city of London as a whole, which could be further doubled to conduct a similar
study in the UK.
Interviews- It is a very beneficial tool in analysing and evaluating the mind of the other
person so that true and fair picture of the topic can be evaluated and then analysed in an
appropriate manner which can prove very critical in the long run. Since all the persons that are
working with an organisation does not belong to a particular group or society so each and
everyone possesses a different set of values that are mostly varied in nature and thus all these
aspects are analysed in detail in this so that it can provide essential data which is useful to do a
successful research (Jiang, Gollan and Brooks, 2017).
Sampling-
In this current examination will utilize simple random sampling. This will be chosen with
the goal that no biasness can exist while directing exploration (Saroop, 202). Since in it random
samples are taken of different persons that are closely associated with the research program so as
to give a detailed and fairer view of the current positioning so that all appropriate and necessary
measures can be taken within a limited time frame which can further help in doing it in an
effective and efficient manner (Kwon, Farndale and Park, 2016).
12
including all the aspects in such a way which can help in analysing and evaluating all the things
in an elaborated manner. There are different ways by which data can be collected which is useful
for the research that has to be done in way that is effective as well as efficient in nature. Mainly
questionnaire is used as a data collection method in this project but others methods too are
involved by in a short time period (Gupta and Bhaskar, 2016).
The research design depends on the analysis of the Tesco case study. The idea of the study is
exploratory, through which the elements that influence consumer trustworthiness for Tesco are
examined. The audit method used in the study is an audit study. Since the pilot study, the
quantitative approach has been used as an estimation tool to collect information on Tesco
customers. The global view is positivist. As can be seen above, the measurement of user loyalty,
so the scaling methods applied in the censuses are development and education scales that use 5-
point scales, the analysis is used as accommodation, and the target population grows by 19+
between Tesco buyers. The large area is the London area. As a result, the resulting results are
pressure from the city of London as a whole, which could be further doubled to conduct a similar
study in the UK.
Interviews- It is a very beneficial tool in analysing and evaluating the mind of the other
person so that true and fair picture of the topic can be evaluated and then analysed in an
appropriate manner which can prove very critical in the long run. Since all the persons that are
working with an organisation does not belong to a particular group or society so each and
everyone possesses a different set of values that are mostly varied in nature and thus all these
aspects are analysed in detail in this so that it can provide essential data which is useful to do a
successful research (Jiang, Gollan and Brooks, 2017).
Sampling-
In this current examination will utilize simple random sampling. This will be chosen with
the goal that no biasness can exist while directing exploration (Saroop, 202). Since in it random
samples are taken of different persons that are closely associated with the research program so as
to give a detailed and fairer view of the current positioning so that all appropriate and necessary
measures can be taken within a limited time frame which can further help in doing it in an
effective and efficient manner (Kwon, Farndale and Park, 2016).
12
Ethical consideration-
These are the ethics and standards which should be trailed by investigator. In this they need
to ensure that no deceptive conduct has been finished by them while directing exploration. This
will help specialists in making research more reasonable. The main ethical issues related with
current investigation are based on maintaining the authenticity and reliability of collected facts
thus, implication and use of BERA code of ethics along with privacy act has been made within
current investigation.
Analysis of secondary data- Secondary data is a data that is mainly collected by others or
can be said by the research team which is working on a similar natured project in the past and
with the help of it data can be evaluated so as to improve the performance as compared to the
past by rectifying the mistakes that have been done. Since this is based on the job satisfaction of
different individuals in different countries which is a very crucial aspect and a lot of data can be
gathered in it and thus it becomes much more important for the team to take only the relevant
things that can prove beneficial from the research’s prospective since all the information is not
useful and can be misleading at times. It is very important as well as a very crucial aspect to
analyse and evaluate the secondary data in an impactful manner as it can help the firm to grow
and prosper in the current market situation and also at the same time it can damage the reputation
and image of the company if not used in an appropriate and precise manner.
Mixed method- It is a method which is generally a combination of all the above methods
and in this research also it is used very effectively as some parts needs special method to be
implemented and other needs different so a mixed method is used in it which can carter the
requirements of all. While in this research mostly questionnaire and other parts are involved but
simultaneously others methods also contributed in an efficient way so that research can fulfil its
objective and that too within a limited period of time with full conviction and accuracy.
13
These are the ethics and standards which should be trailed by investigator. In this they need
to ensure that no deceptive conduct has been finished by them while directing exploration. This
will help specialists in making research more reasonable. The main ethical issues related with
current investigation are based on maintaining the authenticity and reliability of collected facts
thus, implication and use of BERA code of ethics along with privacy act has been made within
current investigation.
Analysis of secondary data- Secondary data is a data that is mainly collected by others or
can be said by the research team which is working on a similar natured project in the past and
with the help of it data can be evaluated so as to improve the performance as compared to the
past by rectifying the mistakes that have been done. Since this is based on the job satisfaction of
different individuals in different countries which is a very crucial aspect and a lot of data can be
gathered in it and thus it becomes much more important for the team to take only the relevant
things that can prove beneficial from the research’s prospective since all the information is not
useful and can be misleading at times. It is very important as well as a very crucial aspect to
analyse and evaluate the secondary data in an impactful manner as it can help the firm to grow
and prosper in the current market situation and also at the same time it can damage the reputation
and image of the company if not used in an appropriate and precise manner.
Mixed method- It is a method which is generally a combination of all the above methods
and in this research also it is used very effectively as some parts needs special method to be
implemented and other needs different so a mixed method is used in it which can carter the
requirements of all. While in this research mostly questionnaire and other parts are involved but
simultaneously others methods also contributed in an efficient way so that research can fulfil its
objective and that too within a limited period of time with full conviction and accuracy.
13
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Chapter 4 - Data presentation, evidence, analysis and discussion
Use of following questionnaire has been made for collection of quantitative data from the
selected 50 participants from the employees of Tesco:
Questionnaire
Q1) Are you aware with the concept of job satisfaction importance for businesses?
a) No
b) Yes
Q2) Do you having any kind of understanding about the impact of job satisfaction on business
across countries?
a) Yes
b) No
Q3) What implication due you having about the main advantage and need of job satisfaction at
the workplace of an organisation?
a) Lower employee turnover
b) Create brand ambassadors
c) Improve company productivity
d) Increase bottom line profits.
Q4) Are you agreed with the fact that effective job satisfaction at workplace has become
mandatory for a firm to have better performance and boost its success level?
a) Strongly agreed
b) Agreed
c) Disagreed
d) Strongly disagreed
e) Neither agreed nor disagreed
Q5) According to you what are the strategies used by Tesco to enhance job satisfaction?
14
Use of following questionnaire has been made for collection of quantitative data from the
selected 50 participants from the employees of Tesco:
Questionnaire
Q1) Are you aware with the concept of job satisfaction importance for businesses?
a) No
b) Yes
Q2) Do you having any kind of understanding about the impact of job satisfaction on business
across countries?
a) Yes
b) No
Q3) What implication due you having about the main advantage and need of job satisfaction at
the workplace of an organisation?
a) Lower employee turnover
b) Create brand ambassadors
c) Improve company productivity
d) Increase bottom line profits.
Q4) Are you agreed with the fact that effective job satisfaction at workplace has become
mandatory for a firm to have better performance and boost its success level?
a) Strongly agreed
b) Agreed
c) Disagreed
d) Strongly disagreed
e) Neither agreed nor disagreed
Q5) According to you what are the strategies used by Tesco to enhance job satisfaction?
14
a) Expand job benefits
b) Strengthen employee relationship
c) Focus on employee engagement
Q6) Is some ill effects and drawbacks could also be encountered by a firm if its employees are not
fully and properly satisfied?
a) Yes
b) No
c) Neutral
Q7) According to you what are the ill effects that Tesco can face when employees are not
satisfied?
a) Decrease in company productivity
b) High labour turnover
c) Low growth
d) Negative brand image
Q8) As per your view point, overall what impact is lead out by the job satisfaction on business
across countries?
a) Positive
b) Negative
c) No impact
Q9) Which could be best possible step that can be taken by the managers and leaders of Tesco to
ensure and have better job satisfaction at its workplace in order to boost the overall morale and
performance of employees?
a) Effective communication
b) Better training and education opportunities
c) Implication of participative management
15
b) Strengthen employee relationship
c) Focus on employee engagement
Q6) Is some ill effects and drawbacks could also be encountered by a firm if its employees are not
fully and properly satisfied?
a) Yes
b) No
c) Neutral
Q7) According to you what are the ill effects that Tesco can face when employees are not
satisfied?
a) Decrease in company productivity
b) High labour turnover
c) Low growth
d) Negative brand image
Q8) As per your view point, overall what impact is lead out by the job satisfaction on business
across countries?
a) Positive
b) Negative
c) No impact
Q9) Which could be best possible step that can be taken by the managers and leaders of Tesco to
ensure and have better job satisfaction at its workplace in order to boost the overall morale and
performance of employees?
a) Effective communication
b) Better training and education opportunities
c) Implication of participative management
15
d) Regular perks and performance based incentives
Q10) Any further recommendation or suggestion for Tesco Plc with regard to provide job
satisfaction to employees?
Interview questions
Use of following Interview questions are also made for collection of qualitative data on the topic
of impact of job satisfaction:
Q1) What implication you are having about the fact that analyse job satisfaction inside a
multinational enterprise is similar across countries?
Q2) How you would explain the need and importance of job satisfaction for business firm across
the countries?
Q3) What main challenges and issues would be encountered by the Tesco plc in case of lack of
job satisfaction in its employees?
Q4) How a vital impact is lead out by job satisfaction on the performance and success level of
business across the countries?
Q5) What could be the most vital and suitablestrategies that can be adopted by the Tesco plc to
ensuresenhanced level of job satisfaction for its employees?
Data Analysis
Theme 1: Concept of job satisfaction importance for businesses
Q1) Are you aware with the concept of job satisfaction importance for
businesses?
Frequency
a) No 30
b) Yes 20
16
Q10) Any further recommendation or suggestion for Tesco Plc with regard to provide job
satisfaction to employees?
Interview questions
Use of following Interview questions are also made for collection of qualitative data on the topic
of impact of job satisfaction:
Q1) What implication you are having about the fact that analyse job satisfaction inside a
multinational enterprise is similar across countries?
Q2) How you would explain the need and importance of job satisfaction for business firm across
the countries?
Q3) What main challenges and issues would be encountered by the Tesco plc in case of lack of
job satisfaction in its employees?
Q4) How a vital impact is lead out by job satisfaction on the performance and success level of
business across the countries?
Q5) What could be the most vital and suitablestrategies that can be adopted by the Tesco plc to
ensuresenhanced level of job satisfaction for its employees?
Data Analysis
Theme 1: Concept of job satisfaction importance for businesses
Q1) Are you aware with the concept of job satisfaction importance for
businesses?
Frequency
a) No 30
b) Yes 20
16
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1 2
0
5
10
15
20
25
30
35
Series1
Series2
Interpretation:
According to the above graph it has been evaluated that 30 out of 50 respondents are
aware with the concept of job satisfaction importance for business. According to the viewpoint it
has been identified that they think that if employees are satisfied in an effective manner that
company can effectively enhance their overall productivity. While on the other hand remaining
20 respondents out of 50 did not have any form of understanding of the concept of importance of
job satisfaction for business organisation.
Theme 2: Understanding about the impact of job satisfaction on business across countries
Q2) Do you having any kind of understanding about the impact of job
satisfaction on business across countries?
Frequency
a) Yes 40
b) No 10
17
0
5
10
15
20
25
30
35
Series1
Series2
Interpretation:
According to the above graph it has been evaluated that 30 out of 50 respondents are
aware with the concept of job satisfaction importance for business. According to the viewpoint it
has been identified that they think that if employees are satisfied in an effective manner that
company can effectively enhance their overall productivity. While on the other hand remaining
20 respondents out of 50 did not have any form of understanding of the concept of importance of
job satisfaction for business organisation.
Theme 2: Understanding about the impact of job satisfaction on business across countries
Q2) Do you having any kind of understanding about the impact of job
satisfaction on business across countries?
Frequency
a) Yes 40
b) No 10
17
a) Yes b) No
0
5
10
15
20
25
30
35
40
45
Series1
Series2
Interpretation:
As for the analysis of above graph it has been identified that 40 out of 50 respondents are
agree with the fact that they have understanding about the impact of job satisfaction on business
across country, as per their opinion it has been evaluated that job satisfaction enhance overall
capability of company to acquire more growth and development opportunity. With the help of
highly satisfied employees company can enhance their overall productivity in effective manner.
While on the other hand remaining 10 respondents did not have any form of understanding about
this concept.
Theme 3: The main advantage and need of job satisfaction at the workplace of an
organisation
Q3) What implication due you having about the main advantage and
need of job satisfaction at the workplace of an organisation?
Frequency
a) Lower employee turnover 15
b) Create brand ambassadors 10
c) Improve company productivity 12
d) Increase bottom line profits. 13
18
0
5
10
15
20
25
30
35
40
45
Series1
Series2
Interpretation:
As for the analysis of above graph it has been identified that 40 out of 50 respondents are
agree with the fact that they have understanding about the impact of job satisfaction on business
across country, as per their opinion it has been evaluated that job satisfaction enhance overall
capability of company to acquire more growth and development opportunity. With the help of
highly satisfied employees company can enhance their overall productivity in effective manner.
While on the other hand remaining 10 respondents did not have any form of understanding about
this concept.
Theme 3: The main advantage and need of job satisfaction at the workplace of an
organisation
Q3) What implication due you having about the main advantage and
need of job satisfaction at the workplace of an organisation?
Frequency
a) Lower employee turnover 15
b) Create brand ambassadors 10
c) Improve company productivity 12
d) Increase bottom line profits. 13
18
a) Lower employee
turnover b) Create brand
ambassadors c) Improve
company
productivity
d) Increase bottom
line profits.
0
2
4
6
8
10
12
14
16
Frequency
Interpretation
On the basis of above drawn bar chart an analysis can be made out that manyadvantages
are lead out by job satisfaction within an organisation which consists of Lower employee’s
turnover as per the view point of 15 participants. Apart from this, the other 10 individuals were
also having a thinking that creating brand ambassadors through leading a positive image of the
firm is also a main advantage and need of job satisfaction at the workplace of an organisation.
Beside this, it has been also observed that the 12 participants were also having a view point that
improved company productivity is also lead out by the job satisfaction as it boost the morale of
employees along with 13 other respondents who supported for Increase bottom line profits as the
main advantage and need of job satisfaction at the workplace of an organisation.
Theme 4: Effective job satisfaction at workplace has become mandatory for a firm to have
better performance and boost its success level
Q4) Are you agreed with the fact that effective job satisfaction at
workplace has become mandatory for a firm to have better
performance and boost its success level?
Frequency
a) Strongly agreed 10
b) Agreed 30
c) Disagreed 4
d) Strongly disagreed 1
e) Neither agreed nor disagreed 5
19
turnover b) Create brand
ambassadors c) Improve
company
productivity
d) Increase bottom
line profits.
0
2
4
6
8
10
12
14
16
Frequency
Interpretation
On the basis of above drawn bar chart an analysis can be made out that manyadvantages
are lead out by job satisfaction within an organisation which consists of Lower employee’s
turnover as per the view point of 15 participants. Apart from this, the other 10 individuals were
also having a thinking that creating brand ambassadors through leading a positive image of the
firm is also a main advantage and need of job satisfaction at the workplace of an organisation.
Beside this, it has been also observed that the 12 participants were also having a view point that
improved company productivity is also lead out by the job satisfaction as it boost the morale of
employees along with 13 other respondents who supported for Increase bottom line profits as the
main advantage and need of job satisfaction at the workplace of an organisation.
Theme 4: Effective job satisfaction at workplace has become mandatory for a firm to have
better performance and boost its success level
Q4) Are you agreed with the fact that effective job satisfaction at
workplace has become mandatory for a firm to have better
performance and boost its success level?
Frequency
a) Strongly agreed 10
b) Agreed 30
c) Disagreed 4
d) Strongly disagreed 1
e) Neither agreed nor disagreed 5
19
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a) Strongly
agreed b) Agreed c) Disagreed d) Strongly
disagreed e) Neither
agreed nor
disagreed
0
5
10
15
20
25
30
10
30
4
1
5
Frequency
Interpretation
The above drawn statistical diagram is reflecting that the 10 participants were strongly
agreed with the fact that effective job satisfaction at workplace has become mandatory for a firm
to have better performance and boost its success level where as 30 respondents seemed agreed.
Apart from this, 4 more respondents were also there who seemed to be opted for disagreed on the
fact that effective job satisfaction at workplace has become mandatory for a firm to have better
performance and boost its success level while only one individual was there who seemed in
favour of strongly disagreed. At last, the 5 left out participants from the total of 50 seemed to be
neitheragreed nor disagreed with the above written fact that effective job satisfaction at
workplace has become mandatory for a firm to have better performance and boost its success
level.
Theme 5: Strategies used by Tesco to enhance job satisfaction
Q5) According to you what are the strategies used by Tesco to
enhance job satisfaction?
Frequency
a) Expand job benefits 10
b) Strengthen employee relationship 20
c) Focus on employee engagement 20
20
agreed b) Agreed c) Disagreed d) Strongly
disagreed e) Neither
agreed nor
disagreed
0
5
10
15
20
25
30
10
30
4
1
5
Frequency
Interpretation
The above drawn statistical diagram is reflecting that the 10 participants were strongly
agreed with the fact that effective job satisfaction at workplace has become mandatory for a firm
to have better performance and boost its success level where as 30 respondents seemed agreed.
Apart from this, 4 more respondents were also there who seemed to be opted for disagreed on the
fact that effective job satisfaction at workplace has become mandatory for a firm to have better
performance and boost its success level while only one individual was there who seemed in
favour of strongly disagreed. At last, the 5 left out participants from the total of 50 seemed to be
neitheragreed nor disagreed with the above written fact that effective job satisfaction at
workplace has become mandatory for a firm to have better performance and boost its success
level.
Theme 5: Strategies used by Tesco to enhance job satisfaction
Q5) According to you what are the strategies used by Tesco to
enhance job satisfaction?
Frequency
a) Expand job benefits 10
b) Strengthen employee relationship 20
c) Focus on employee engagement 20
20
0
5
10
15
20
25
Series1
Series2
Interpretation:
As per the analysis of above graph it has been identified 10 out of 50 respondents said
that by taking advantage of expanding job benefits Tesco enhance job satisfaction of employees.
In this has been identified that respondents said that company provide different types of job
benefits to employees in order to enhance their satisfaction level. While on the other hand
remaining 20 respondents said that company by strengthening employee Relationship Company
enhance satisfaction level of employees. At last remaining 20 respondents out of 50 said that by
focusing upon employee engagement Tesco enhance satisfaction level of employees.
Theme 6: Some ill effects and drawbacks could also be encountered by a firm if its
employees are not fully and properly satisfied
Q6) Is some ill effects and drawbacks could also be encountered by a
firm if its employees are not fully and properly satisfied?
Frequency
a) Yes 30
b) No 8
c) Neutral 12
21
5
10
15
20
25
Series1
Series2
Interpretation:
As per the analysis of above graph it has been identified 10 out of 50 respondents said
that by taking advantage of expanding job benefits Tesco enhance job satisfaction of employees.
In this has been identified that respondents said that company provide different types of job
benefits to employees in order to enhance their satisfaction level. While on the other hand
remaining 20 respondents said that company by strengthening employee Relationship Company
enhance satisfaction level of employees. At last remaining 20 respondents out of 50 said that by
focusing upon employee engagement Tesco enhance satisfaction level of employees.
Theme 6: Some ill effects and drawbacks could also be encountered by a firm if its
employees are not fully and properly satisfied
Q6) Is some ill effects and drawbacks could also be encountered by a
firm if its employees are not fully and properly satisfied?
Frequency
a) Yes 30
b) No 8
c) Neutral 12
21
a) Yes b) No c) Neutral
0
5
10
15
20
25
30
35
30
8
12
Frequency
Interpretation
It has been analysed on the basis of data collected for current investigation that some ill
effects and drawbacks could also be encountered by a firm if its employees are not fully and
properly satisfied as 30 participants from a total of 50 were seemed in favour of this whereas
only 8 respondents were there who tend to opted for no option. At last, 12 other participants were
also there who seemed neutral on the ill effects and drawbacks that could also be encountered by
a firm if its employees are not fully and properly satisfied.
Theme 7: Ill effects that Tesco can face when employees are not satisfied
Q7) According to you what are the ill effects that Tesco can face when
employees are not satisfied?
Frequency
a) Decrease in company productivity 10
b) High labour turnover 10
c) Low growth 20
d) Negative brand image 10
22
0
5
10
15
20
25
30
35
30
8
12
Frequency
Interpretation
It has been analysed on the basis of data collected for current investigation that some ill
effects and drawbacks could also be encountered by a firm if its employees are not fully and
properly satisfied as 30 participants from a total of 50 were seemed in favour of this whereas
only 8 respondents were there who tend to opted for no option. At last, 12 other participants were
also there who seemed neutral on the ill effects and drawbacks that could also be encountered by
a firm if its employees are not fully and properly satisfied.
Theme 7: Ill effects that Tesco can face when employees are not satisfied
Q7) According to you what are the ill effects that Tesco can face when
employees are not satisfied?
Frequency
a) Decrease in company productivity 10
b) High labour turnover 10
c) Low growth 20
d) Negative brand image 10
22
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a) Decrease in
company
productivity
b) High labour
turnover c) Low growth d) Negative
brand image
0
5
10
15
20
25
Chart Title
Series1
Interpretation:
According to the above graph it has been identified that 10 out of 50 respondents said that
ill affect that employees can face when employees are not satisfied is decreasing company
productivity. While on the other hand 10 respondents said that company can face ill effect in
terms of high labour turnover. In addition to this, remaining 20 respondents out 50 said that
company can measure ill effect when workers with an organisation major satisfied in effective
manner. At last remaining 10 respondent out of 50 said that company can have negative brand
image if employees are not satisfied in effective manner.
Theme 8: Overall impact of the job satisfaction on business across countries
Q8) As per your view point, overall what impact is lead out by the job
satisfaction on business across countries?
Frequency
a) Positive 40
b) Negative 4
c) No impact 6
23
company
productivity
b) High labour
turnover c) Low growth d) Negative
brand image
0
5
10
15
20
25
Chart Title
Series1
Interpretation:
According to the above graph it has been identified that 10 out of 50 respondents said that
ill affect that employees can face when employees are not satisfied is decreasing company
productivity. While on the other hand 10 respondents said that company can face ill effect in
terms of high labour turnover. In addition to this, remaining 20 respondents out 50 said that
company can measure ill effect when workers with an organisation major satisfied in effective
manner. At last remaining 10 respondent out of 50 said that company can have negative brand
image if employees are not satisfied in effective manner.
Theme 8: Overall impact of the job satisfaction on business across countries
Q8) As per your view point, overall what impact is lead out by the job
satisfaction on business across countries?
Frequency
a) Positive 40
b) Negative 4
c) No impact 6
23
a) Positive b) Negative c) No impact
0
5
10
15
20
25
30
35
40
40
4 6
Frequency
Interpretation
It has been find out on the basis of analysis of above diagram that 40 participants were
having a view point that the overall a positive impact is lead out by the job satisfaction on
business across countries as it plays a vital role in enhancing the morale and performance level of
employees Beside this, it has been also interpreted that 4 participants were having a view point
that negative impact is lead out by the job satisfaction on business across countries where as 6
respondents were also there who were having an opinion that no impact is lead out by the job
satisfaction on business across countries.
Theme 9: Best possible step that can be taken by the managers and leaders of Tesco to
ensure and have better job satisfaction at its workplace in order to boost the overall morale
and performance of employees
Q9) Which could be best possible step that can be taken by the
managers and leaders of Tesco to ensure and have better job
satisfaction at its workplace in order to boost the overall morale and
performance of employees?
Frequency
a) Effective communication 12
b) Better training and education opportunities 13
c) Implication of participative management 15
d) Regular perks and performance based incentives 10
24
0
5
10
15
20
25
30
35
40
40
4 6
Frequency
Interpretation
It has been find out on the basis of analysis of above diagram that 40 participants were
having a view point that the overall a positive impact is lead out by the job satisfaction on
business across countries as it plays a vital role in enhancing the morale and performance level of
employees Beside this, it has been also interpreted that 4 participants were having a view point
that negative impact is lead out by the job satisfaction on business across countries where as 6
respondents were also there who were having an opinion that no impact is lead out by the job
satisfaction on business across countries.
Theme 9: Best possible step that can be taken by the managers and leaders of Tesco to
ensure and have better job satisfaction at its workplace in order to boost the overall morale
and performance of employees
Q9) Which could be best possible step that can be taken by the
managers and leaders of Tesco to ensure and have better job
satisfaction at its workplace in order to boost the overall morale and
performance of employees?
Frequency
a) Effective communication 12
b) Better training and education opportunities 13
c) Implication of participative management 15
d) Regular perks and performance based incentives 10
24
a) Effective
communication b) Better training
and education
opportunities
c) Implication of
participative
management
d) Regular perks
and performance
based incentives
0
2
4
6
8
10
12
14
16
12 13
15
10
Frequency
Interpretation
One of the key findings of current investigation consists of information about the steps
that can be adopted to have better job satisfaction which comprises of leading out effective
communication as per the view point of 12 participants. Beside this, 13 other participants were
also there who supported for better training education opportunities as best possible step that can
be taken by the managers and leaders of Tesco to ensure and have better job satisfaction at its
workplace in order to boost the overall morale and performance of employeeswhereas 15
individuals opted forImplication of participative management along with 10 other left out
participants who tend to be in favour of Regular perks and performance based incentives for
employees.
Discussion
Use and implication of Thematic approach has been made to have discussion and better
analysis of the findings gathered with the help of interview questions which is provided as
below:
Theme 1) Discussion on the fact that job satisfaction inside a multinational enterprise is similar
across countries
Interpretation
It has been observed that maximum number of participants were having a view point that a
similar job satisfaction is seen within multinational enterprise across the countries. On the
25
communication b) Better training
and education
opportunities
c) Implication of
participative
management
d) Regular perks
and performance
based incentives
0
2
4
6
8
10
12
14
16
12 13
15
10
Frequency
Interpretation
One of the key findings of current investigation consists of information about the steps
that can be adopted to have better job satisfaction which comprises of leading out effective
communication as per the view point of 12 participants. Beside this, 13 other participants were
also there who supported for better training education opportunities as best possible step that can
be taken by the managers and leaders of Tesco to ensure and have better job satisfaction at its
workplace in order to boost the overall morale and performance of employeeswhereas 15
individuals opted forImplication of participative management along with 10 other left out
participants who tend to be in favour of Regular perks and performance based incentives for
employees.
Discussion
Use and implication of Thematic approach has been made to have discussion and better
analysis of the findings gathered with the help of interview questions which is provided as
below:
Theme 1) Discussion on the fact that job satisfaction inside a multinational enterprise is similar
across countries
Interpretation
It has been observed that maximum number of participants were having a view point that a
similar job satisfaction is seen within multinational enterprise across the countries. On the
25
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basis of current research findings, a discussion can be made that job satisfaction has become
vital and equally important for all organisation as it facilitates and ensures improved
motivation and performancelevel in employees thus, lead to better success and effective
business performance therefore, job satisfaction inside a multinational enterprise is similar
across countries.
Theme 2) Discussion on the need and importance of job satisfaction for business firm across the
countries
Interpretation
During current investigation, a large number of participants were having an opinion that job
satisfaction is important and needed as it lead to lower employee turnover through boosting the
morale and commitment level of employees which also overcome the issue of high
employeeturnover and cost involved in new recruitment. Further, a discussion could also be
made that the improved productivity and profit level are also reflects the importance of job
satisfactionwithin a firm as it lead to highercreativity and improved talents at workplace
through attracting and retaining more skilled employees.
Theme 3) Analysis of the main challenges and issues would be encountered by the Tesco plc in
case of lack of job satisfaction in its employees
Interpretation
The current study also facilitates better analysis about the main challenges and issues would be
encountered by the Tesco plc in case of lack of job satisfaction in its employeesas it lead to
high employees turnover which causes challenge for Tesco in form of enhanced recruitment
cost. Further, lack of job satisfaction in its employees also leads to low profit and growth as it
create a negative brand image in market which hampers the sales as well as the productivity
and efficiency level of the employees.
Theme 4) Discussion over the vital impact lead out by job satisfaction on the performance and
success level of business across the countries
Interpretation
26
vital and equally important for all organisation as it facilitates and ensures improved
motivation and performancelevel in employees thus, lead to better success and effective
business performance therefore, job satisfaction inside a multinational enterprise is similar
across countries.
Theme 2) Discussion on the need and importance of job satisfaction for business firm across the
countries
Interpretation
During current investigation, a large number of participants were having an opinion that job
satisfaction is important and needed as it lead to lower employee turnover through boosting the
morale and commitment level of employees which also overcome the issue of high
employeeturnover and cost involved in new recruitment. Further, a discussion could also be
made that the improved productivity and profit level are also reflects the importance of job
satisfactionwithin a firm as it lead to highercreativity and improved talents at workplace
through attracting and retaining more skilled employees.
Theme 3) Analysis of the main challenges and issues would be encountered by the Tesco plc in
case of lack of job satisfaction in its employees
Interpretation
The current study also facilitates better analysis about the main challenges and issues would be
encountered by the Tesco plc in case of lack of job satisfaction in its employeesas it lead to
high employees turnover which causes challenge for Tesco in form of enhanced recruitment
cost. Further, lack of job satisfaction in its employees also leads to low profit and growth as it
create a negative brand image in market which hampers the sales as well as the productivity
and efficiency level of the employees.
Theme 4) Discussion over the vital impact lead out by job satisfaction on the performance and
success level of business across the countries
Interpretation
26
It has been analysed from the findings of current study that overall a positive impact is lead
out by job satisfaction on the performance and success level of business across the countries as
it ensures better performance and enhanced motivation level of employees. Beside this,
improved confidence and better creativity level is also ensured by the job satisfaction which
plays a vital role in improving the competitive strength and overall performance and success
level of business across the countries through attracting and retaining a more talented and
skilled workforce.
Theme 5) Analysing the most vital and suitable strategies that can be adopted by the Tesco plc to
ensures enhanced level of job satisfaction for its employees
Interpretation
The most vital finding of current investigation comprise of the analysis of the suitable
strategies that can be adopted by the Tesco plc to ensures enhanced level of job satisfaction for
its employees which consists of effective communication and implication of participative
management to have better employee engagement and higher satisfaction. Effective
communication lead to improved bonding and higher commitment level in employees which
ensures higher job satisfaction while participativemanagement also ensuresinvolvement of all
employees in decision making which also improve their morale and satisfaction level.
Regression Analyses
Descriptive Statistics
Mean Std. Deviation N
Q4 2.6000 1.03016 50
Q3 2.2000 .75593 50
Correlations
Q4 Q3
Pearson Correlation Q4 1.000 .367
Q3 .367 1.000
Sig. (1-tailed) Q4 . .004
27
out by job satisfaction on the performance and success level of business across the countries as
it ensures better performance and enhanced motivation level of employees. Beside this,
improved confidence and better creativity level is also ensured by the job satisfaction which
plays a vital role in improving the competitive strength and overall performance and success
level of business across the countries through attracting and retaining a more talented and
skilled workforce.
Theme 5) Analysing the most vital and suitable strategies that can be adopted by the Tesco plc to
ensures enhanced level of job satisfaction for its employees
Interpretation
The most vital finding of current investigation comprise of the analysis of the suitable
strategies that can be adopted by the Tesco plc to ensures enhanced level of job satisfaction for
its employees which consists of effective communication and implication of participative
management to have better employee engagement and higher satisfaction. Effective
communication lead to improved bonding and higher commitment level in employees which
ensures higher job satisfaction while participativemanagement also ensuresinvolvement of all
employees in decision making which also improve their morale and satisfaction level.
Regression Analyses
Descriptive Statistics
Mean Std. Deviation N
Q4 2.6000 1.03016 50
Q3 2.2000 .75593 50
Correlations
Q4 Q3
Pearson Correlation Q4 1.000 .367
Q3 .367 1.000
Sig. (1-tailed) Q4 . .004
27
Q3 .004 .
N Q4 50 50
Q3 50 50
Model Summary
Model R
R
Square
Adjusted R
Square
Std. Error of the
Estimate
Change Statistics
R Square
Change
F
Change df1 df2
Sig. F
Change
1 .367a .135 .117 .96825 .135 7.467 1 48 .009
a. Predictors: (Constant), Q3
Coefficients
Model
Unstandardized Coefficients
Standardized
Coefficients
t Sig.B Std. Error Beta
1 (Constant) 1.500 .425 3.528 .001
Q3 .500 .183 .367 2.733 .009
a. Dependent Variable: Q4
The above results show that type of Tesco strategy and employee’s satisfaction has association.
The positive R value indicates that there is positive moderate correlation between both variables.
The results as shown in the table above, the adjusted R-squared value of 0.556 show that the
factors are autonomous (indicators, for example, paying agents, regulation, relationship with co-
representatives, climate work, exercise classes, promotion of transportation, comfort components
and motivating factors used in this model clarified approximately 55.6% of the total variance in
the variable role performance of a sub-representative in the studio and 44.4% What remains is
clarified by various elements which are not considered in this study. means that 55.6% of the
total mix. The performance of the variable role of producers can be clarified from the replay
model by inserting the autonomic factors above. A modified R-squared value is greater than the
criterion of 0.05 which is quite logical for the oil model iterative.
The protective fruit should be above 0.1 and the VIF should be below 4.0 to avoid multitasking.
As can be seen from table 4, colonial intuitions show that all opposites are more interesting than
28
N Q4 50 50
Q3 50 50
Model Summary
Model R
R
Square
Adjusted R
Square
Std. Error of the
Estimate
Change Statistics
R Square
Change
F
Change df1 df2
Sig. F
Change
1 .367a .135 .117 .96825 .135 7.467 1 48 .009
a. Predictors: (Constant), Q3
Coefficients
Model
Unstandardized Coefficients
Standardized
Coefficients
t Sig.B Std. Error Beta
1 (Constant) 1.500 .425 3.528 .001
Q3 .500 .183 .367 2.733 .009
a. Dependent Variable: Q4
The above results show that type of Tesco strategy and employee’s satisfaction has association.
The positive R value indicates that there is positive moderate correlation between both variables.
The results as shown in the table above, the adjusted R-squared value of 0.556 show that the
factors are autonomous (indicators, for example, paying agents, regulation, relationship with co-
representatives, climate work, exercise classes, promotion of transportation, comfort components
and motivating factors used in this model clarified approximately 55.6% of the total variance in
the variable role performance of a sub-representative in the studio and 44.4% What remains is
clarified by various elements which are not considered in this study. means that 55.6% of the
total mix. The performance of the variable role of producers can be clarified from the replay
model by inserting the autonomic factors above. A modified R-squared value is greater than the
criterion of 0.05 which is quite logical for the oil model iterative.
The protective fruit should be above 0.1 and the VIF should be below 4.0 to avoid multitasking.
As can be seen from table 4, colonial intuitions show that all opposites are more interesting than
28
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the criterion shown in the paper, showing that each other is not influenced by one another. The
eight factors are autonomous and ensure the adequacy of the performance of the repeat study.
Subsequently, the heterogeneity of the retransmission model is further investigated by the
Variance Inflation Factor (VIF) with the general guideline below 4.0.
Since then, p-estimation (p <0.05) shows that there is a significant difference in job performance
between producers with different professional roles. The F-value and the p-estimate (p> 0.05)
indicate that there is no significant difference in job performance between representatives with
different academic skills. In addition, the F-value and the p-estimate (p> 0.05) show that there is
no significant difference in performance between representatives from different pay bands. The
F-value and the p-estimate (p> 0.05) indicate that there is no significant difference in job
performance among meeting representatives of different ages. The F-value and the p-estimate (p
<0.05) indicate that there is a fundamental difference in work performance between
representatives with different workplaces.
From the side effects of the study, it can be well established that the differential factor, the socio-
financial factor and the employment-related variables have a significant influence on the work
performance of the agents. The modified mixed serial replay model showed that the components
of pay offices, work climate, education classes, comfort elements and motivating factors have a
fundamental influence on the performance of the work of the producers under consideration. The
results of the study show that each of the essential factors has a definite effect on the
performance of the work. Although factors such as direction, relationships with co-
representatives and behavioural development openings are not critical in the latest model, they
are nonetheless large and large variables as long as they correspond to the performance of the
work.
Correlation with Employment
Much of the writing is about the performance of the job, the results, and the authoritative
responsibility of full-time producers, very little maintenance and easy-going producers with
different accomplishments and feelings of scrutiny. Low maintenance agents are more willing
not to account for hierarchy due to employment insecurity and if this is not the case then lower
execution results will be required. Lower authoritative burden in low maintenance reps than day
workers, although some different studies such as: the opposite. Equal level of grading
29
eight factors are autonomous and ensure the adequacy of the performance of the repeat study.
Subsequently, the heterogeneity of the retransmission model is further investigated by the
Variance Inflation Factor (VIF) with the general guideline below 4.0.
Since then, p-estimation (p <0.05) shows that there is a significant difference in job performance
between producers with different professional roles. The F-value and the p-estimate (p> 0.05)
indicate that there is no significant difference in job performance between representatives with
different academic skills. In addition, the F-value and the p-estimate (p> 0.05) show that there is
no significant difference in performance between representatives from different pay bands. The
F-value and the p-estimate (p> 0.05) indicate that there is no significant difference in job
performance among meeting representatives of different ages. The F-value and the p-estimate (p
<0.05) indicate that there is a fundamental difference in work performance between
representatives with different workplaces.
From the side effects of the study, it can be well established that the differential factor, the socio-
financial factor and the employment-related variables have a significant influence on the work
performance of the agents. The modified mixed serial replay model showed that the components
of pay offices, work climate, education classes, comfort elements and motivating factors have a
fundamental influence on the performance of the work of the producers under consideration. The
results of the study show that each of the essential factors has a definite effect on the
performance of the work. Although factors such as direction, relationships with co-
representatives and behavioural development openings are not critical in the latest model, they
are nonetheless large and large variables as long as they correspond to the performance of the
work.
Correlation with Employment
Much of the writing is about the performance of the job, the results, and the authoritative
responsibility of full-time producers, very little maintenance and easy-going producers with
different accomplishments and feelings of scrutiny. Low maintenance agents are more willing
not to account for hierarchy due to employment insecurity and if this is not the case then lower
execution results will be required. Lower authoritative burden in low maintenance reps than day
workers, although some different studies such as: the opposite. Equal level of grading
29
responsibility among low and full-time detention staff and similar execution results as well. Of
the respondents, 34.2% (65) surveyed were full-time, 65.8% (125) were low maintenance staff,
and none accepted representatives. In Table 3.5, the Superintendent, Production Administrator,
and Shift Superintendent are the administration of the facility, while the Customer Care
Associations are considered operational level employees. The only motivation behind the
introduction of data was to offer users a complete and accurate member image section. However,
this was not targeted or taken forward to guide a top-down study due to the limited time and
degree of variability in the study.
Correlation between buyer behaviour, adult attitude and Tesco peforamance
Client LOYALTY AS ATITTUDE-BEHAVIOR RELATIONSHIP
Theology is the numerical system of the relationship between the approach related to
(administration / seller / brand) and the gift. The creators expressed their misunderstanding in
four classes by linking recursive contribution to a relative approach, eg, NO LOYALTY - low
relative approach and reciprocal contribution Low circulation means dependency
incompatibility; LOYALTY SPURIOUS is a low impact approach but with a high recycling
contribution. Idle LOYALTY is the relative approach with a low recycling gift and LOYALTY
is the best communication between the relative method and the recycling offer.
Adults currently believe that Aldi is moving towards the brand, as its discounts offer, Aldi and
Lidl have developed revenue of 81% and 75% stand alone somewhere in the range of 2017 and
2020. In addition, Tesco showed the decline in business development. Be that as it may, adults
over the age of 19 have visited Tesco because of its market position and conspiracy theology
card, in this sense bogus bogus buyers are just as loyal to Tesco. Despite this, customer loyalty
remains different due to accessible and researched recommendations. Therefore, customers who
are reputable may be loyal or inactive to their image due to the few factors mentioned above.
General marketing and the embarrassment of horsemeat have impacted Tesco’s business despite
the sustainability of its reward plans. The underlying retail market showed a slight decline in
development of 10% compared to 2019, due to high increases in food prices and low minimum
wages. In addition, adults are switching to online shopping for in-house shopping. Simple
openness is another reason why adults are switching from department stores to neighbourhood /
corner stores, even though the cost of fuel is rising, consumers are limited to buying from
department stores in detail.
30
the respondents, 34.2% (65) surveyed were full-time, 65.8% (125) were low maintenance staff,
and none accepted representatives. In Table 3.5, the Superintendent, Production Administrator,
and Shift Superintendent are the administration of the facility, while the Customer Care
Associations are considered operational level employees. The only motivation behind the
introduction of data was to offer users a complete and accurate member image section. However,
this was not targeted or taken forward to guide a top-down study due to the limited time and
degree of variability in the study.
Correlation between buyer behaviour, adult attitude and Tesco peforamance
Client LOYALTY AS ATITTUDE-BEHAVIOR RELATIONSHIP
Theology is the numerical system of the relationship between the approach related to
(administration / seller / brand) and the gift. The creators expressed their misunderstanding in
four classes by linking recursive contribution to a relative approach, eg, NO LOYALTY - low
relative approach and reciprocal contribution Low circulation means dependency
incompatibility; LOYALTY SPURIOUS is a low impact approach but with a high recycling
contribution. Idle LOYALTY is the relative approach with a low recycling gift and LOYALTY
is the best communication between the relative method and the recycling offer.
Adults currently believe that Aldi is moving towards the brand, as its discounts offer, Aldi and
Lidl have developed revenue of 81% and 75% stand alone somewhere in the range of 2017 and
2020. In addition, Tesco showed the decline in business development. Be that as it may, adults
over the age of 19 have visited Tesco because of its market position and conspiracy theology
card, in this sense bogus bogus buyers are just as loyal to Tesco. Despite this, customer loyalty
remains different due to accessible and researched recommendations. Therefore, customers who
are reputable may be loyal or inactive to their image due to the few factors mentioned above.
General marketing and the embarrassment of horsemeat have impacted Tesco’s business despite
the sustainability of its reward plans. The underlying retail market showed a slight decline in
development of 10% compared to 2019, due to high increases in food prices and low minimum
wages. In addition, adults are switching to online shopping for in-house shopping. Simple
openness is another reason why adults are switching from department stores to neighbourhood /
corner stores, even though the cost of fuel is rising, consumers are limited to buying from
department stores in detail.
30
Adult’s attitude
Some factors, both external and internal, for example, consumer dynamics, bias and dormancy,
reward conspiracies, loyalty programs, affect consumer engagement. Richfield’s
recommendation has the effect of consistency, arguing that it is softer to carry out customer
maintenance than the customer it receives because extended customers do not have supply costs
unlike new customers, they buy more, exhibit more new customers (referrals), is less expensive
to manage and stay longer. First, Tesco, the loyalty card scheme, the largest sales chain in the
UK, showed 33% of contracts increased by 6% in half a year due to the reliability of the
Clubcard (Clark, 1997). In addition, reward plans are the biggest impact, nearly 49% of adults
use vouchers and coupons more often in recent years, and the goal is for adults to be the heroes
when they buy. Financial crisis and lifestyle are the two external factors that have influenced
adult buying habits. To reduce cash outflows, in recent years 27% of adults live at home instead
of going out and tend to have fun at home. Adults spend more on basic groceries instead of
eating out. A quarter of adults on food at home in January 2020, adults aged 16-35 (37%) and
metropolitan areas (27%) are expected to spend more on home food, as they are currently trying
to reduce consumption. The key feature is customer satisfaction. Customer Loyalty and
Customer Satisfaction are mutually exclusive, as customer satisfaction is related to customer
maintenance, quality and management. Client warmth usually involves intellectual and
emotional recreation. Customer loyalty also involves passionate sections across administrations
and online stores are one of the reasons for stock exchanges. It has been found that around 55%
of adults feel satisfied with buying basic groceries online because they are quiet and save money.
31
Some factors, both external and internal, for example, consumer dynamics, bias and dormancy,
reward conspiracies, loyalty programs, affect consumer engagement. Richfield’s
recommendation has the effect of consistency, arguing that it is softer to carry out customer
maintenance than the customer it receives because extended customers do not have supply costs
unlike new customers, they buy more, exhibit more new customers (referrals), is less expensive
to manage and stay longer. First, Tesco, the loyalty card scheme, the largest sales chain in the
UK, showed 33% of contracts increased by 6% in half a year due to the reliability of the
Clubcard (Clark, 1997). In addition, reward plans are the biggest impact, nearly 49% of adults
use vouchers and coupons more often in recent years, and the goal is for adults to be the heroes
when they buy. Financial crisis and lifestyle are the two external factors that have influenced
adult buying habits. To reduce cash outflows, in recent years 27% of adults live at home instead
of going out and tend to have fun at home. Adults spend more on basic groceries instead of
eating out. A quarter of adults on food at home in January 2020, adults aged 16-35 (37%) and
metropolitan areas (27%) are expected to spend more on home food, as they are currently trying
to reduce consumption. The key feature is customer satisfaction. Customer Loyalty and
Customer Satisfaction are mutually exclusive, as customer satisfaction is related to customer
maintenance, quality and management. Client warmth usually involves intellectual and
emotional recreation. Customer loyalty also involves passionate sections across administrations
and online stores are one of the reasons for stock exchanges. It has been found that around 55%
of adults feel satisfied with buying basic groceries online because they are quiet and save money.
31
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Chapter 5 - Summary and conclusions
According to the above mentioned analysis it has been identified that unhappy
employees are equal to unhappy customers. Stressed workers will not only affect
productivity of company but have also direct impact upon satisfaction level of customers. It
has been identified that if employees are unsatisfied and stressed then they could not deliver
their performance at required standards. While on the other hand if employees are highly
satisfied it will lead company to observe competitive growth, higher productivity and
exceeded consumer satisfaction. It is essential for an organisation to effectively pay attention
to the details and undertake effective solutions in order to make efforts to enhance
satisfaction level of employees. With the help of this company can effectively accomplish
their organisational objectives and mission with more effectiveness. Company is also
required to focus on developing open communication with employees in order to make sure
that their issues and concerns are resolved in time effective manner. Furthermore, in order to
ensure higher satisfaction of employees company is also required to encourage employees
with the help of different rewards and compensations. This will help company to over the
negativity in organisational workplace structure. In addition to this it has been identified that
the major cause of dissatisfaction with an employees is negative workplace environment
which can lead company to face low level of performance and employee morale.
Furthermore, for the more it has been identified that it will also lead company to face bad
reputation that can affect its overall business operations around the globe or countries, as
Tesco is performing their operations into different countries around the world it is essential
for organisation to have a positive image in terms of employee satisfaction.
Summary- The above research that has been done after a rigorous analysis and
evaluation of all factors that directly or indirectly affects and impacts the working so as to
find out the aspects that possess a lot of importance in the current market scenario. Since
each one of the individual that is working for a firm expects that level of job satisfaction
should be maximised and also does sincere efforts towards the achievement and
accomplishment of the goals and objectives of the company so that employees of the firm
can also get some part of the benefit that the enterprise has generated because without team
work goals of the organisation cannot be achieved in a limited time period. As there are
1
According to the above mentioned analysis it has been identified that unhappy
employees are equal to unhappy customers. Stressed workers will not only affect
productivity of company but have also direct impact upon satisfaction level of customers. It
has been identified that if employees are unsatisfied and stressed then they could not deliver
their performance at required standards. While on the other hand if employees are highly
satisfied it will lead company to observe competitive growth, higher productivity and
exceeded consumer satisfaction. It is essential for an organisation to effectively pay attention
to the details and undertake effective solutions in order to make efforts to enhance
satisfaction level of employees. With the help of this company can effectively accomplish
their organisational objectives and mission with more effectiveness. Company is also
required to focus on developing open communication with employees in order to make sure
that their issues and concerns are resolved in time effective manner. Furthermore, in order to
ensure higher satisfaction of employees company is also required to encourage employees
with the help of different rewards and compensations. This will help company to over the
negativity in organisational workplace structure. In addition to this it has been identified that
the major cause of dissatisfaction with an employees is negative workplace environment
which can lead company to face low level of performance and employee morale.
Furthermore, for the more it has been identified that it will also lead company to face bad
reputation that can affect its overall business operations around the globe or countries, as
Tesco is performing their operations into different countries around the world it is essential
for organisation to have a positive image in terms of employee satisfaction.
Summary- The above research that has been done after a rigorous analysis and
evaluation of all factors that directly or indirectly affects and impacts the working so as to
find out the aspects that possess a lot of importance in the current market scenario. Since
each one of the individual that is working for a firm expects that level of job satisfaction
should be maximised and also does sincere efforts towards the achievement and
accomplishment of the goals and objectives of the company so that employees of the firm
can also get some part of the benefit that the enterprise has generated because without team
work goals of the organisation cannot be achieved in a limited time period. As there are
1
different ways by which a person can analyse satisfaction since all have different tools to
measure such as for some getting more time off the job is satisfaction, while for others it can
be earning huge salaries and thus every person has their own logic behind satisfaction and
one cannot use the same tool for everyone (Lee and Eissenstat, 2018).
Since the research is about the job satisfaction that a multinational company gives to its
staff and if it is equal and similar in different countries or regions and it is analysed and very
well evaluated in this report. As every nation has a different geographical location and thus
there are different aspects that carriers a lot of importance in a particular region while it
would not matter that much in other area so it becomes very important, essential, and crucial
at the same time to do a detailed evaluation of all the things that carriers a lot of value in the
current scenario. It can also be summarised from the above that it is very critical for every
firm that is operational in the market irrespective of the industry in which it is working to
keep their employees fully satisfied as satisfied workers will create an environment in the
company in which all the efforts are directed towards the attainment of a similar goal that is
to improve the positioning of the firm which will subsequently result in increased
satisfaction of the individuals that are working for the firm in the long run (Mejia, Wang and
Zhao, 2020).
Also employees must also understand the view point of the firm so that it would not
become a one way confrontation in which only profits of the workers are taken on top
priority while ignoring the main focus which is to provide sustainability to the company so
that it can survive the market which is highly competitive and dynamic in nature. Also it can
be summarised that different countries have different demands and because of it satisfaction
level of the workers are also determined on different grounds that may be completely
different from one and it would be rarely possible that satisfaction level of workers working
in two different nations will be similar and thus it is very important to analyse all the aspects
in detail so that it can help in maintain a balance between all that is the employees and the
firm (Michailova, Mustaffa and Barner-Rasmussen, 2016).
Apart from this it can also be summarised that though the multinational company
working in different countries would be same but it is not completely right to be said that
workers of that company will have similar needs for satisfaction as the workers operating in
the similar firm in different nation. Thus it is not the enterprise that determines the level of
2
measure such as for some getting more time off the job is satisfaction, while for others it can
be earning huge salaries and thus every person has their own logic behind satisfaction and
one cannot use the same tool for everyone (Lee and Eissenstat, 2018).
Since the research is about the job satisfaction that a multinational company gives to its
staff and if it is equal and similar in different countries or regions and it is analysed and very
well evaluated in this report. As every nation has a different geographical location and thus
there are different aspects that carriers a lot of importance in a particular region while it
would not matter that much in other area so it becomes very important, essential, and crucial
at the same time to do a detailed evaluation of all the things that carriers a lot of value in the
current scenario. It can also be summarised from the above that it is very critical for every
firm that is operational in the market irrespective of the industry in which it is working to
keep their employees fully satisfied as satisfied workers will create an environment in the
company in which all the efforts are directed towards the attainment of a similar goal that is
to improve the positioning of the firm which will subsequently result in increased
satisfaction of the individuals that are working for the firm in the long run (Mejia, Wang and
Zhao, 2020).
Also employees must also understand the view point of the firm so that it would not
become a one way confrontation in which only profits of the workers are taken on top
priority while ignoring the main focus which is to provide sustainability to the company so
that it can survive the market which is highly competitive and dynamic in nature. Also it can
be summarised that different countries have different demands and because of it satisfaction
level of the workers are also determined on different grounds that may be completely
different from one and it would be rarely possible that satisfaction level of workers working
in two different nations will be similar and thus it is very important to analyse all the aspects
in detail so that it can help in maintain a balance between all that is the employees and the
firm (Michailova, Mustaffa and Barner-Rasmussen, 2016).
Apart from this it can also be summarised that though the multinational company
working in different countries would be same but it is not completely right to be said that
workers of that company will have similar needs for satisfaction as the workers operating in
the similar firm in different nation. Thus it is not the enterprise that determines the level of
2
satisfaction but it is the region in which it is operational and it decides the aspects that are
crucial for increasing the level of satisfaction in that particular geographical location
(Millimet and Roy, 2016).
These primary variables are expected to be directly related to employee performance
and personal performance. To test these hypotheses, we create a forward model and examine
the regression using a standard least squares strategy. In the model below, the sub-variable
(Yp) is a single performance and autonomous factors such as supervision (S), salary and
benefits (P&B), co-workers (P), and working conditions (W) are organized. Similarly, the
overall hypothesis of direct recurrence was tested before various recurrence measures were
taken and no problems occurred.
We looked at four key aspects of representative performance: supervision, salary and
benefits, peer support, and working conditions. Research shows that the relationship
between each characteristic of representative performance and individual performance is
positive and overwhelming. Of these four components of employee performance, payroll
strategies (salaries and benefits) have been shown to have the most reasonable impact on
unit performance. The influence of the director and the partner was also important, but it
was relatively smaller than the first two functions. The main limitation of this study is that it
covers only one region of Turkey. Therefore, it is impossible to summarize the results.
Information was collected from 22 funds. Anyway, the answer from the study was no
different. Despite the limitations above, we know that this exam fills the gap in writing. As a
result, the results of this study can make a significant contribution to academics and leaders
in the Turkish financial sector.
Unlike machines, humans are mixed with emotions and expect appropriate attention
regardless of their mission in society. Reasonable treatment of agents is considered a basic
prerequisite for a reliable contract. In addition, the study shows that the pharmaceutical
industries Siddha and Ayurveda are treating their representatives appropriately. Tracking
employees in dynamic interactions is one way to empower delegates. This is the result of
increased obligations and a spirit of commitment. As a result, associations must provide
representative assumptions in order to move on to the self-actualization of their employees.
Likewise, an employee's enthusiastic state can affect performance. This allows board
members to create and maintain a positive position in the association. On the other hand,
3
crucial for increasing the level of satisfaction in that particular geographical location
(Millimet and Roy, 2016).
These primary variables are expected to be directly related to employee performance
and personal performance. To test these hypotheses, we create a forward model and examine
the regression using a standard least squares strategy. In the model below, the sub-variable
(Yp) is a single performance and autonomous factors such as supervision (S), salary and
benefits (P&B), co-workers (P), and working conditions (W) are organized. Similarly, the
overall hypothesis of direct recurrence was tested before various recurrence measures were
taken and no problems occurred.
We looked at four key aspects of representative performance: supervision, salary and
benefits, peer support, and working conditions. Research shows that the relationship
between each characteristic of representative performance and individual performance is
positive and overwhelming. Of these four components of employee performance, payroll
strategies (salaries and benefits) have been shown to have the most reasonable impact on
unit performance. The influence of the director and the partner was also important, but it
was relatively smaller than the first two functions. The main limitation of this study is that it
covers only one region of Turkey. Therefore, it is impossible to summarize the results.
Information was collected from 22 funds. Anyway, the answer from the study was no
different. Despite the limitations above, we know that this exam fills the gap in writing. As a
result, the results of this study can make a significant contribution to academics and leaders
in the Turkish financial sector.
Unlike machines, humans are mixed with emotions and expect appropriate attention
regardless of their mission in society. Reasonable treatment of agents is considered a basic
prerequisite for a reliable contract. In addition, the study shows that the pharmaceutical
industries Siddha and Ayurveda are treating their representatives appropriately. Tracking
employees in dynamic interactions is one way to empower delegates. This is the result of
increased obligations and a spirit of commitment. As a result, associations must provide
representative assumptions in order to move on to the self-actualization of their employees.
Likewise, an employee's enthusiastic state can affect performance. This allows board
members to create and maintain a positive position in the association. On the other hand,
3
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neighbouring workers form authoritarian citizenship; It is essential for the hierarchical
behaviour of citizenship, according to the representative expression and performance of
authority. That is, all representatives will work with great enthusiasm, and this will increase
the vitality of their society.
There is no limit to the number of employees that can be fully realized and this can
change between representatives. Good relationships with partners, substantial salaries, good
working conditions, education and training, skills development, or other benefits can be
related to an increased employee's self-actualization. Industrial restructuring can be defined
as strengthening industry, which must be taken over or bankrupted by a moderate and
vulnerable society (Kim and Park, 2006). Such riots rarely happen in business. Not everyone
together leads to bankruptcy. Associations need to know how to do it right. A sufficiently
hierarchical design has an unpredictable design. Many variables can affect this. In this
article, we explored the components of an authoritarian culture and how to build hierarchical
boundaries of learning to increase employee satisfaction in metalworking and to explore
representative achievements. The hierarchical boundaries of learning relate to practice
focused on deepening knowledge, but the culture of authority is a broad idea that
encompasses shared beliefs and practices.
Internal employees and employees must understand this. Authoritarian culture,
hierarchical boundaries of learning and expressive behaviour are interrelated and must be
fully analyzed in the formulation of authoritarian approaches. As an administrative practice,
associations are encouraged to employ more trained teachers to achieve a high level of
implementation in actions that determine representation. We also found it easier to deal with
employees at the management level. This shows that leaders must develop a very carefully
planned career plan so that all representatives can improve their careers in the community.
This allows you to build smarter and stronger connections.
Conclusion- Satisfaction is an important term as each one of the individual that is
working for some or the other company hopes that the firm can fulfil the desires of the
worker which would help in improved satisfaction in the long run. From the above it can be
concluded that it is very essential for all the firms that are operating in the market to satisfy
the needs, requirements, and demands of its employees as it is directly related with the
performance and if the individuals that are working for the organisation are fully satisfied it
4
behaviour of citizenship, according to the representative expression and performance of
authority. That is, all representatives will work with great enthusiasm, and this will increase
the vitality of their society.
There is no limit to the number of employees that can be fully realized and this can
change between representatives. Good relationships with partners, substantial salaries, good
working conditions, education and training, skills development, or other benefits can be
related to an increased employee's self-actualization. Industrial restructuring can be defined
as strengthening industry, which must be taken over or bankrupted by a moderate and
vulnerable society (Kim and Park, 2006). Such riots rarely happen in business. Not everyone
together leads to bankruptcy. Associations need to know how to do it right. A sufficiently
hierarchical design has an unpredictable design. Many variables can affect this. In this
article, we explored the components of an authoritarian culture and how to build hierarchical
boundaries of learning to increase employee satisfaction in metalworking and to explore
representative achievements. The hierarchical boundaries of learning relate to practice
focused on deepening knowledge, but the culture of authority is a broad idea that
encompasses shared beliefs and practices.
Internal employees and employees must understand this. Authoritarian culture,
hierarchical boundaries of learning and expressive behaviour are interrelated and must be
fully analyzed in the formulation of authoritarian approaches. As an administrative practice,
associations are encouraged to employ more trained teachers to achieve a high level of
implementation in actions that determine representation. We also found it easier to deal with
employees at the management level. This shows that leaders must develop a very carefully
planned career plan so that all representatives can improve their careers in the community.
This allows you to build smarter and stronger connections.
Conclusion- Satisfaction is an important term as each one of the individual that is
working for some or the other company hopes that the firm can fulfil the desires of the
worker which would help in improved satisfaction in the long run. From the above it can be
concluded that it is very essential for all the firms that are operating in the market to satisfy
the needs, requirements, and demands of its employees as it is directly related with the
performance and if the individuals that are working for the organisation are fully satisfied it
4
can result in increased performance which will subsequently help in improve market value
and demand for the products and services that the company renders in the market (Schmid
and Wurster, 2017).
Apart from that it can also be concluded from the above that it is highly important as
well as essential for every enterprise to maintain and strike a balance between the level of
satisfaction of the employees and the goals and objectives of the company so that none can
be compromised and this fulfilling and accomplishing the tasks in an effective and efficient
manner and that too within a limited time frame and with full accuracyAlso it can be said
and concluded from the above that since all individuals working in the organisation have
different needs so as to increase the level of satisfaction and to measure and evaluate all
these different methods and approaches have to be used that are prevailing in the current
market scenario which has a high rate of success in implementation so that a true and fair
picture can be viewed that can prove beneficial in the overall working of the company in the
long run. Further it can be concluded that every approach and method that the company is
planning to use in the research must only be implemented after a rigorous study of all the
factors that directly as well as indirectly affects the working of the company so that
necessary and appropriate measures of rectifications can be taken which can prove useful in
the long run.
It can also be concluded from the above that every country has different geographical
location that makes a nation one of its kind and thus it is very important for a firm to do a
complete and detailed analysis and evaluation of that country’s market environment and the
situation that is currently the nation is facing so that all the things can be used in an
appropriate manner to produce a successful research which will subsequently help in overall
growth and development of all that is the company as well as its employees so that it can
prosper in the long run. Also it is the duty of the workers too to understand and evaluate the
circumstances that are prevailing in the current market scenario and cooperate with the
working of the firm so that it can lead to the growth and profitability of the company so as to
achieve and accomplish the goals of the organisation that are laid down at the starting of the
firm in an appropriate and precise manner (Yaprak, Yosun and Cetindamar, 2018).
As a result, Tesco, despite the industry leader, has shown that some are slowing the
development of the industry as a result. The standard systems that Tesco applies are separate
5
and demand for the products and services that the company renders in the market (Schmid
and Wurster, 2017).
Apart from that it can also be concluded from the above that it is highly important as
well as essential for every enterprise to maintain and strike a balance between the level of
satisfaction of the employees and the goals and objectives of the company so that none can
be compromised and this fulfilling and accomplishing the tasks in an effective and efficient
manner and that too within a limited time frame and with full accuracyAlso it can be said
and concluded from the above that since all individuals working in the organisation have
different needs so as to increase the level of satisfaction and to measure and evaluate all
these different methods and approaches have to be used that are prevailing in the current
market scenario which has a high rate of success in implementation so that a true and fair
picture can be viewed that can prove beneficial in the overall working of the company in the
long run. Further it can be concluded that every approach and method that the company is
planning to use in the research must only be implemented after a rigorous study of all the
factors that directly as well as indirectly affects the working of the company so that
necessary and appropriate measures of rectifications can be taken which can prove useful in
the long run.
It can also be concluded from the above that every country has different geographical
location that makes a nation one of its kind and thus it is very important for a firm to do a
complete and detailed analysis and evaluation of that country’s market environment and the
situation that is currently the nation is facing so that all the things can be used in an
appropriate manner to produce a successful research which will subsequently help in overall
growth and development of all that is the company as well as its employees so that it can
prosper in the long run. Also it is the duty of the workers too to understand and evaluate the
circumstances that are prevailing in the current market scenario and cooperate with the
working of the firm so that it can lead to the growth and profitability of the company so as to
achieve and accomplish the goals of the organisation that are laid down at the starting of the
firm in an appropriate and precise manner (Yaprak, Yosun and Cetindamar, 2018).
As a result, Tesco, despite the industry leader, has shown that some are slowing the
development of the industry as a result. The standard systems that Tesco applies are separate
5
and central (separate center) to maintain their driving position. Be that as it may, after seeing
the links a year ago, as some necessary choices have been made to make all resources
consider, for example, an important resource as Tesco has adapted procedures to its current
strength and exposure to risk. In addition, the pool of funds which includes an innovative
and general marketing group helped expand online contracts related to Sainsbury's and
Asda. Either way, its infamous assets, such as a management team and a venue, seem to
morph into a soft space for organizations, as contract reduction is similar.
6
the links a year ago, as some necessary choices have been made to make all resources
consider, for example, an important resource as Tesco has adapted procedures to its current
strength and exposure to risk. In addition, the pool of funds which includes an innovative
and general marketing group helped expand online contracts related to Sainsbury's and
Asda. Either way, its infamous assets, such as a management team and a venue, seem to
morph into a soft space for organizations, as contract reduction is similar.
6
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REFERENCES
Books and Journals
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practice: do they reflect what companies do?.Journal of Cleaner Production.141.
pp.693-701.
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responsibility, job satisfaction, and organizational commitment: Case of Pakistani higher
education. Journal of Cleaner Production, 142, pp.2352-2363.
Azar, S., Khan, A. and Van Eerde, W., 2018. Modelling linkages between flexible work
arrangements' use and organizational outcomes. Journal of Business Research, 91,
pp.134-143.
Baeza, M.A., Gonzalez, J.A. and Wang, Y., 2018. Job flexibility and job satisfaction among
Mexican professionals: a socio-cultural explanation. Employee Relations.
Blazi, C. and Awolusi, O.D., 2020. Employee Engagement in Multinational Diverse
Organization in Difficult Terrain: A Study of Non-Family Station
Organization. Information Management and Business Review, 12(1 (I)), pp.45-62.
Carré, F. and Tilly, C., 2017. Where bad jobs are better: Retail jobs across countries and
companies. Russell Sage Foundation.
Cervellon, M.C. and Lirio, P., 2017. When employees don't'like'their employers on social media.
MIT Sloan Management Review.58(2). p.63.
Choi, Y. and Ha, J., 2018. Job satisfaction and work productivity: The role of conflict-
management culture. Social Behavior and Personality: an international journal, 46(7),
pp.1101-1110.
Chung, C., Brewster, C. and Bozkurt, Ö., 2020. The liability of mimicry: Implementing “global
human resource management standards” in United States and Indian subsidiaries of a
South Korean multinational enterprise. Human Resource Management, 59(6), pp.537-
553.
Ferraris, A., Bresciani, S. and Del Giudice, M., 2016. International diversification and firm
performance: a four-stage model. EuroMed Journal of Business.
Gupta, S. and Bhaskar, A.U., 2016. Doing business in India: cross-cultural issues in managing
human resources. Cross Cultural & Strategic Management.
Gupta, S., Pansari, A. and Kumar, V., 2018. Global customer engagement. Journal of
International Marketing.26(1). pp.4-29.
Gurbuz, S., Costigan, R. and Teke, K., 2018. Does being positive work in a mediterranean
collectivist culture? Relationship of core self-evaluations to job satisfaction, life
satisfaction, and commitment. Current Psychology, pp.1-16.
Held, K., 2020. The Power of Prestige: Investigating Employees’ Commitment in Companies
Acquired by Chinese Multinational Enterprises in Germany. In International Business
and Emerging Economy Firms (pp. 153-188). Palgrave Macmillan, Cham.
Idris, A., See, D. and Coughlan, P., 2018. Employee empowerment and job satisfaction in urban
Malaysia. Journal of Organizational Change Management.
Jasim, S.S., 2020. Impact of Human Resource Management Practices on Enhancing
Organizational Performance. Calitatea, 21(174), pp.28-34.
1
Books and Journals
Alayón, C., Säfsten, K. and Johansson, G., 2017. Conceptual sustainable production principles in
practice: do they reflect what companies do?.Journal of Cleaner Production.141.
pp.693-701.
Asrar-ul-Haq, M., Kuchinke, K.P. and Iqbal, A., 2017. The relationship between corporate social
responsibility, job satisfaction, and organizational commitment: Case of Pakistani higher
education. Journal of Cleaner Production, 142, pp.2352-2363.
Azar, S., Khan, A. and Van Eerde, W., 2018. Modelling linkages between flexible work
arrangements' use and organizational outcomes. Journal of Business Research, 91,
pp.134-143.
Baeza, M.A., Gonzalez, J.A. and Wang, Y., 2018. Job flexibility and job satisfaction among
Mexican professionals: a socio-cultural explanation. Employee Relations.
Blazi, C. and Awolusi, O.D., 2020. Employee Engagement in Multinational Diverse
Organization in Difficult Terrain: A Study of Non-Family Station
Organization. Information Management and Business Review, 12(1 (I)), pp.45-62.
Carré, F. and Tilly, C., 2017. Where bad jobs are better: Retail jobs across countries and
companies. Russell Sage Foundation.
Cervellon, M.C. and Lirio, P., 2017. When employees don't'like'their employers on social media.
MIT Sloan Management Review.58(2). p.63.
Choi, Y. and Ha, J., 2018. Job satisfaction and work productivity: The role of conflict-
management culture. Social Behavior and Personality: an international journal, 46(7),
pp.1101-1110.
Chung, C., Brewster, C. and Bozkurt, Ö., 2020. The liability of mimicry: Implementing “global
human resource management standards” in United States and Indian subsidiaries of a
South Korean multinational enterprise. Human Resource Management, 59(6), pp.537-
553.
Ferraris, A., Bresciani, S. and Del Giudice, M., 2016. International diversification and firm
performance: a four-stage model. EuroMed Journal of Business.
Gupta, S. and Bhaskar, A.U., 2016. Doing business in India: cross-cultural issues in managing
human resources. Cross Cultural & Strategic Management.
Gupta, S., Pansari, A. and Kumar, V., 2018. Global customer engagement. Journal of
International Marketing.26(1). pp.4-29.
Gurbuz, S., Costigan, R. and Teke, K., 2018. Does being positive work in a mediterranean
collectivist culture? Relationship of core self-evaluations to job satisfaction, life
satisfaction, and commitment. Current Psychology, pp.1-16.
Held, K., 2020. The Power of Prestige: Investigating Employees’ Commitment in Companies
Acquired by Chinese Multinational Enterprises in Germany. In International Business
and Emerging Economy Firms (pp. 153-188). Palgrave Macmillan, Cham.
Idris, A., See, D. and Coughlan, P., 2018. Employee empowerment and job satisfaction in urban
Malaysia. Journal of Organizational Change Management.
Jasim, S.S., 2020. Impact of Human Resource Management Practices on Enhancing
Organizational Performance. Calitatea, 21(174), pp.28-34.
1
Jiang, Z., Gollan, P.J. and Brooks, G., 2017. Relationships between organizational justice,
organizational trust and organizational commitment: a cross-cultural study of China,
South Korea and Australia. The International Journal of Human Resource
Management.28(7). pp.973-1004.
Krumbiegel, K., Maertens, M. and Wollni, M., 2018. The role of fairtrade certification for wages
and job satisfaction of plantation workers. World Development, 102, pp.195-212.
Kwon, B., Farndale, E. and Park, J.G., 2016. Employee voice and work engagement: Macro,
meso, and micro-level drivers of convergence?.Human Resource Management
Review.26(4). pp.327-337.
Łada, M., Konieczny, A. and Wolak, J., 2020. A career in BPO and SSC Accounting Service
Centers in Poland–the similarities and differences in selected
aspects. ZeszytyTeoretyczneRachunkowości, (106 (162)), pp.191-211.
Lai, S. and Phyu, K., 2019. The Impact Of Leaderships Styles (Transactional &
transformational) and Communication Competencies On Employee Job Satisfaction In
Telecommunication Industry, Yangon, Myanmar.
Lee, Y. and Eissenstat, S.J., 2018. An application of work engagement in the job demands–
resources model to career development: Assessing gender differences. Human Resource
Development Quarterly.29(2). pp.143-161.
Liu, H.L. and Lo, V.H., 2018. An integrated model of workload, autonomy, burnout, job
satisfaction, and turnover intention among Taiwanese reporters. Asian Journal of
Communication, 28(2), pp.153-169.
Mejia, C., Wang, Y. and Zhao, X., 2020. The impact of personal and professional guanxi
relationships on leader–member exchange in the Chinese hotel industry. International
Journal of Hospitality & Tourism Administration.21(1). pp.65-91.
Michailova, S., Mustaffa, Z. and Barner-Rasmussen, W., 2016. Subsidiaries of multinational
corporations: A framework for analyzing employee allegiances. Journal of Leadership
& Organizational Studies.23(2). pp.116-127.
Millimet, D.L. and Roy, J., 2016. Empirical tests of the pollution haven hypothesis when
environmental regulation is endogenous. Journal of Applied Econometrics.31(4).
pp.652-677.
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Phookan, H., 2020. Interpersonal cross border knowledge transfer within the multinational
enterprise: Subsidiary power, intra-MNE competition and cultural intelligence.
Pikhart, M. and Klimova, B., 2020. Information and Communication Technology-Enhanced
Business and Managerial Communication in SMEs in the Czech
Republic. Information, 11(6), p.336.
Rafique, G.M. and Mahmood, K., 2018. Relationship between knowledge sharing and job
satisfaction: a systematic review. Information and Learning Science.
Rashidin, M.S., Javed, S., Chen, L. and Jian, W., 2020. Assessing the Competitiveness of
Chinese Multinational Enterprises Development: Evidence From Electronics
Sector. SAGE Open, 10(1), p.2158244019898214.
Saroop, S., 2020. Job Satisfaction, Quality of Work-Life, and Turnover Intentions in the
Accounting Industry (Doctoral dissertation, Capella University).
2
organizational trust and organizational commitment: a cross-cultural study of China,
South Korea and Australia. The International Journal of Human Resource
Management.28(7). pp.973-1004.
Krumbiegel, K., Maertens, M. and Wollni, M., 2018. The role of fairtrade certification for wages
and job satisfaction of plantation workers. World Development, 102, pp.195-212.
Kwon, B., Farndale, E. and Park, J.G., 2016. Employee voice and work engagement: Macro,
meso, and micro-level drivers of convergence?.Human Resource Management
Review.26(4). pp.327-337.
Łada, M., Konieczny, A. and Wolak, J., 2020. A career in BPO and SSC Accounting Service
Centers in Poland–the similarities and differences in selected
aspects. ZeszytyTeoretyczneRachunkowości, (106 (162)), pp.191-211.
Lai, S. and Phyu, K., 2019. The Impact Of Leaderships Styles (Transactional &
transformational) and Communication Competencies On Employee Job Satisfaction In
Telecommunication Industry, Yangon, Myanmar.
Lee, Y. and Eissenstat, S.J., 2018. An application of work engagement in the job demands–
resources model to career development: Assessing gender differences. Human Resource
Development Quarterly.29(2). pp.143-161.
Liu, H.L. and Lo, V.H., 2018. An integrated model of workload, autonomy, burnout, job
satisfaction, and turnover intention among Taiwanese reporters. Asian Journal of
Communication, 28(2), pp.153-169.
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3
way to the management board of MNCs?.International Business Review.26(5). pp.991-
1008.
Shamim, S., Zeng, J., Choksy, U.S. and Shariq, S.M., 2020. Connecting big data management
capabilities with employee ambidexterity in Chinese multinational enterprises through
the mediation of big data value creation at the employee level. International Business
Review, 29(6), p.101604.
Singh, S.K. and Singh, A.P., 2019. Interplay of organizational justice, psychological
empowerment, organizational citizenship behavior, and job satisfaction in the context of
circular economy. Management Decision.
Soomro, B.A. and Shah, N., 2019. Determining the impact of entrepreneurial orientation and
organizational culture on job satisfaction, organizational commitment, and employee’s
performance. South Asian Journal of Business Studies.
Swoboda, B. and Hirschmann, J., 2016. Does being perceived as global pay off? An analysis of
leading foreign and domestic multinational corporations in India, Japan, and the United
States. Journal of International Marketing.24(3). pp.1-30.
Swoboda, B., Puchert, C. and Morschett, D., 2016. Explaining the differing effects of corporate
reputation across nations: a multilevel analysis. Journal of the Academy of Marketing
Science.44(4). pp.454-473.
Tennin, K.L., 2020. Regional Executive Leadership Turnover in Multinational Corporations: A
Convergent Mixed Methods Study (Doctoral dissertation, University of Phoenix).
Vizcaíno, F.V and et. al., 2020. Employees’ attitudes toward corporate social responsibility
programs: The influence of corporate frugality and polychronicity organizational
capabilities. Journal of Business Research.
Xiao, Q. and Cooke, F.L., 2020. Towards a hybrid model? A systematic review of human
resource management research on Chinese state-owned enterprises (1993–2017). The
International Journal of Human Resource Management, 31(1), pp.47-89.
3
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