Establish Systems That Support Innovation in Isarest Food Chain

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Establish Systems That Support Innovation 2
Executive summary
The article is about a company by the name Isarest that is a fast food industry. There is brief
information about the company background in the introduction. The company seeks to come up
with a plan that seeks to enhance innovation within the company. The plan has been discussed in
details and the stages it will follow. There is a brief conclusion on the matter followed by
references from where the information was sourced.

Establish Systems That Support Innovation 3
Table of Contents
INTRODUCTION...........................................................................................................................................4
CONTEXT OF THE NEW SYSTEM...................................................................................................................5
Objectives of the new system..................................................................................................................5
Analysis of current organizational system...............................................................................................5
Gaps or barriers identified.......................................................................................................................5
Current information available system.....................................................................................................6
Evaluating what is required to foster innovation.....................................................................................6
Identifying the key take holders..............................................................................................................6
IDEAS AND CONCEPTS GENERATION...........................................................................................................7
Creating ideas and how they support innovation....................................................................................7
Evaluating of the ideas............................................................................................................................7
Testing, exploring and challenging ideas.................................................................................................7
Selecting and refining idea......................................................................................................................8
Plan development....................................................................................................................................8
Operational plan......................................................................................................................................8
Communication strategy.........................................................................................................................8
Evaluation of training and coaching needs..............................................................................................8
TRIAL WITH THE SYSTEM.............................................................................................................................8
Developing and presenting a system proposal........................................................................................8
Determining context and parameters.....................................................................................................9
Monitoring and reviewing trial................................................................................................................9
Opening an improving process................................................................................................................9
CONCLUSION.............................................................................................................................................10
REFERENCES..............................................................................................................................................11

Establish Systems That Support Innovation 4
INTRODUCTION
In this article I will look into a business by the name of Isarest Food Chain. It is Kenyan based
company founded in 1999. It deals in the fast food industry and also makes door to door
deliveries. The company has employed 300 employees and serves over 10,000 customers daily.
It also has branches in the East African region across 3 three countries and has about 50 outlets.
The company is well known for serving hamburgers but they also sell milk shakes, French fries
and pizza. Last fiscal year, the company made a net profit of $ 100,000 after tax. In the region, it
closest rival is the international fast food restaurant McDonalds. The aim of this report is to
develop a system that will develop innovation within Isarest Food Chain. Innovation in an
organization is the process of coming up with new ideas that will bring about desired change in
the organization to help it achieve set goals and targets. In this case scenario, we will view as
system to be something that is implemented in order to support innovation. The key components
to be looked into with regards to our report objectives are the structure, people and leadership.
Structure involves methods put in place to competently drive innovation. On the other hand,
people are the ones who come up with the innovation ideas while leadership is responsible for
implementing the innovation ideas. Despite obvious success last fiscal year, there were numerous
complaints as pertaining to health standards by customers and the attitude of the employees.
Also, there were few complaints with regards to delay in delivery of door to door services.