Issues in Human Resource Management

Issues in Human Resource Management

Table of Contents
INTRODUCTION......................................................................................................................3
1. Emerging trends and issues associated with human resource department in Hotel
industry.............................................................................................................................................3
2. Design and develop a job description and a person specification of a supervisory position
from the organization.....................................................................................................................5
3. Demonstrate contemporary knowledge and understanding about the approaches to
performance management and people development in line with recognized best practice....9
360-degree feedback.........................................................................................................10
Personal development plans (PDP)...................................................................................11
Zoho people......................................................................................................................11
iCIMS Talent Acquisition.................................................................................................12
4. Training material for new human resource manager............................................................12
CONCLUSION........................................................................................................................14
REFERENCE...........................................................................................................................15
Books & Journal............................................................................................................................15

INTRODUCTION
Human resource management plays an important role for the success and growth of
business organisation. It is a tactical approach which is used for management of individual
person properly in order to achieve competitive advantage at marketplace. In addition to this,
it is used for increasing the performance level of subordinates for accomplishing goal and
objective of business organisation. There is different function which is performed by HR
manager such as recruitment, selection, conducting training session in order to retain
employees for a longer period of time. In addition to this, the main purpose of HR
professional is to increase the productivity as well as profitability within business
organisation. This report is carried upon Crown plaza hotel which is located in London. It is
one of the biggest chains of hotel which run their business at international level. The main
aim is to provide superior quality services to its customer in order to retain them for a longer
period of time.
MAIN BODY
1. Emerging trends and issues associated with human resource department in Hotel industry
According to the viewpoints of Susan Jacobs, 2015, of there are many changes and
trending issues that are part of the hospitality sector. In case of human resource department
there are many such trends that lead to a complete transformation of this industry. One of the
most popular trends has been that the human resource managers have understood that the
target segment of the marketers of this industry are mainly the millennial who are willing to
make together contribution towards achievement of their laid objectives. So, there has been a
requirement of skilled candidates who can make a higher contribution towards how
organisations objectives will be achieved. There are also situations of tech explosion that has
to be considered by the human resource department. It can be said that in context of this
hospitality industry there are many such type of challenges that are faced by the hospitality
industry and their human resource department.
According to the viewpoints of (Alberti, 2016), One such majorly faced challenge is
management of knowledge of workers or employees. There has been a recent trend such as of
globalisation that is impacting the organisation and has affected the organisations all over the
world. To deal with such challenge there is a culture exchange as people of different
countries are coming together and visiting different places for job, career education many
such related work. So, when in case of hospitality industry or in case of hotels if said, there is

a requirement that such globalisation effects have to be managed by the human resource
department. It has to be managed in such a way that there are maximum benefits that is being
provided to the organisation as a whole so that maximum contribution can be made by staff
and the overall workforce. The knowledge and skills that is being possessed by employees is
utilised in the best possible manner and their contribution can be maximised to the fullest.
According to the views of (Basak, and Khanna, 2017), technology is also one of the
big challenge that has to be dealt by the human resource managers in the organisations.
Technology has both positive and negative impact on the functioning of an organisation it can
be understood with the instances that technology sometimes creates operational problems for
the human resource department. It is an applicable concept that can be understood in a way
that there are many technological systems that are part of hotels such as bar, restaurants, front
office etc. All such departments have to be directly or indirectly managed by the human
resource departments only. So, there is a requirement that all the human resource managers
must be competent enough and updated with such latest and upgraded technology so that
there is no difficulty in management of functioning of the organisation as a whole.
According to views of (Ahmad, Scott,. and Abdul-Rahman, 2016), Management of
change is also a present issue that is being dealt by the human resource managers in the hostel
industry. The external environment of business is very unpredictable and is changing very
fast and there is lot of up gradations in terms of technology and globalisation taking place in
organisations. There have been many new transformations and inventions that are leading to
some of the turnaround, reformation, downsizing etc. for achievement of success by such
human resource department it becomes very necessary to manage the change of such
organisations. Management of change in such a way that it results into positive outcomes is
very important for the human resource executives. Every new change that is adapted by a
hotel leads to high amount of resistance by employees. It is the responsibility of the human
resource department and is one of the most difficult task of such departments is to manage
such level of resistance of employees
From the above discussed viewpoints of different writers i have able to develop a broad
understanding of what are the some basic issues that are being faced by human resource
managers in the present hotel industry. There has been lot of changes that are taking place in
the external environment and such fast changing external environment has both positive and
negative amount of impact on the functioning of human resource department in the Hotel