Issues facing by human resources management

This report discusses the challenges and problems faced by human resources management in the hospitality industry, focusing on the Savoy hotel. It covers contemporary issues and emerging trends, job description and person specification for management positions, and the process of performance management to minimize staff turnover and enhance promotions.

Issues facing by
human resources
management

Table of Contents
INTRODUCTION...........................................................................................................................3
1. Search and select three to five articles on the contemporary issues and emerging trends
associated with Human Resource Management in the Hospitality Industry and produce your
reflection.....................................................................................................................................3
2. Design and develop a job description and a person specification from the range of
management positions within the hospitality industry................................................................5
3. Synthesise and conceptualise the process of Performance Management within the
hospitality industry to assist organisations to minimise staff turnover, identify training needs
and enhance promotions..............................................................................................................9
4.Critically analyse and revise two existing HR policies and practices from your organisation
and communicate to all employees. .........................................................................................12
CONCLUSION..............................................................................................................................13
REFRENCES.................................................................................................................................15
Books and Journal.....................................................................................................................15

INTRODUCTION
Human resources management are the very important part and plays an important role in
the company. HR team helps and support the company to grow in the market with more
effectiveness and good efficiency. Now days there are several issues facing by the human
resources management in order to direct the company and run the business(Clark, 2018). This
report is going to discuss on Savoy hotel , this is an luxury hotel situated in Strand in the country
of England and city of Westminster in central London. This hotel services opened in 6 august
1889. The Savoy hotel is first most superfluity hotel in the Britain and its provide very amended
services to their consumers. This report is going to discuss about the challenges and the problems
which is faced by the organisation in term Human resources management. Also ,the policies and
regulations which is followed by the company in order to direct the company smoothly.
1. Search and select three to five articles on the contemporary issues and emerging trends
associated with Human Resource Management in the Hospitality Industry and produce
your reflection
The Human resources management team are facing several kinds of challenges and
obstacles in the company and the major issues and challenges in faced by the Savoy hotel are
motivation, change management, recruitment, retention, corporate culture. Moreover, changing
functions and role of human resources management team is a step towards the several problems
and challenges. There are five articles on the contemporary issues and rising trends which are
connected with human resources management in hospitality industry.
1. Change Management issue(A Framework for Managing Change)
Change management issues and problems present and show the specific
challenges and issues for personnel development. Change management is something which
adopted by the company in order to amend the procedures and strategies more effectively. But
sometimes its become quite difficult for the company to maintain and accept the changes. So
these things create negative impacts on the company and develop several conflicts and mess in
the organisation. So this chosen article shows and explain that , the leaders and managers of the
hotels are required to be comfortable in order to deal with the changes and coping with the
workers of the organisation.[ONLINE]

2. Learning and developments:
The HR learning and developments managers and leaders are much accountable for the
company staff, needs of training and development of career. Now a days HR team in the
company are facing so many issues and problems regarding learning and development
procedures(Wright and Nyberg, 2017).There are few issues like lack and deficiency of
involvement of the workers towards the work, training sessions which isn't proper and
appropriate. There are several different learning habits of the individual so they take time and or
did not understand the concept . Deficiency of help and assistance from trainees side,
inappropriate information system and framework of HR, disruption of classes. These kinds of
issues is identifying from the article. The article also defined the skills argument or debate within
the hospitality sector [ONLINE].
3. Staffing: Retention:
The hospitality sector is one of the biggSkills and training for the hospitality
sector. These factors considered several different section and employments departments.
Workers turnover in the sector of hospitality is very high. In savoy hotel the HRM team is going
through with these issues of workers turnover. So there are few causes of workers turnover in the
field of hospitality. Unclear Job expectations, deficiency of flexibility, conflicts and mismatching
among the workers and job. No effective communication in between the team and in the
organisation. Lack of acknowledgement, minimum opportunities of the development , no
communication and interaction with the leaders of the company. These are issues which are
facing by the human resources management team in relation with Staffing, Retention.[ONLINE]
4. HR effectiveness measurement:
The hospitality industry facing several kind of issues which is connected to the
effectiveness of human resources team. The causes which create impacts and effects on the
effectiveness of the workers and that is Attrition rate. It is the factor which is facing by the Savoy
company. This factor is much harmful, costly and disruptive. In hospitality sector, staff turnover
and attrition rates are detrimental since the workers are the face and going through of the brand
or trade mark and continuously communicate with the consumer base. The other factor is
training and development, in this factor when the training and development sessions is not
provided effectively to the consumers. Satisfaction and morale of the employees, this factor also

effect and create impacts on the effectiveness and efficiency of the workers and human resources
team in the company. So its become huge problems for the company to manage all these issues
which is facing by the company in order to direct and run their business.[ONLINE]
REFLECTION
On the basis of upper mentioned articles, I analysed that there are several issues which is
facing by the Savoy hotel in relation of human resources management team. As human
resources team are very important department for the company in order to accomplish the goals
and objectives. I analysed that the company is not focusing on talent management and human
resources team that is why they are not able not work effectively(Tribe, 2020). They should use
some models and strategies of HRM so that they work effectively and overcome the risk factors
of the company. In the articles it has been represented that staff turnover rates and their
capabilities is affecting a lot in the area of human resources management. The company are
advised to hire an effective managers so , that they can provide better training and development
programmes and and motivation sessions so that an individual can improve themselves and work
effectively. They should also hired an individuals that should have some skills like technical
skills, interpersonal skills, talent management skills, ability to handle and motivate the workers
and many more skills (Staddon, 2016). These are the skills which is much required for the
individual so that they can handle and manage the work force of the company effectively. An
effective leader and managers can overcome these issues by focusing on skills and needs of the
individuals and the company.
2. Design and develop a job description and a person specification from the range of
management positions within the hospitality industry.
Writing a better and amended description of the job is very important and required for the
company in order to grab and attract the most skilled and qualified candidates towards the job
and the company (Ghernaout, 2017). These job specification and Job description helps the
company to get more advantages and improve their productivity and work in the company. By
using job description and job Specification or job description it will help the company to
upgrade and promote effective screening, It provide the facilities to cater proper and decent
respond or feedback to their candidates. These things will going to protect a company and the
team to avoid any risk factors and challenges from the candidates. Job description combine and

include marketing factors, the mandatory skills and knowledge and the organisation culture. Job
description include some key points that are mentioned below:
 Title of the role
 Job description
 List of duties and obligations
 Qualifications
 skills
 certificates, registrations and licenses
 personal specification
 work environment
 employment conditions
Job description is an much important portion of the Job application procedures. It will
cater the correct information and support the applicants or candidates to identify the role and that
role is suitable for the candidate or not (Giupponi and Gain, 2017). It also support the HR
department and the recruiters which are externals to hire and select highly qualified and skilled
candidates towards the company and also help the company in gaining extreme focus and interest
of candidates for their occupation. Job description also provide job analysis that help the
company to maintain their time management system in the company in order to become much
efficient and potential.
There is requirements of training manager in Savoy company.
JOB DESCRIPTION
Job title: Training Manager
Reporting to: Branch Manager
Job description: To enhance and upgrade the product and services of consumers and
creating more customer base.
Duties and Obligations:
 Identify and determine the requirements of the consumers.
 Communicating the information appropriately
 provide innovative strategies

 Give the answer of the quarries
 Working with more confidence Attend the meetings
Qualifications:
 Bachelors degree required
 technical and consumer managing skills required
 Analyse and enhance the interpersonal skills
 Knowing the surroundings of the marketing .
 Analyse the risk factor ability
PERSONAL SPECIFICATION
Significant Skills:
 Multi- tasking ability
 skills of promoting the activities and equipments
 coordinating skills
 effective communication skills
 Influencing others skills Skills of motivating others
Required Skills:
 Be calm and patient
 Amended information and knowledge of human skills
 Better and amended information about human skills
 Always be confident
 understanding and much Flexible
JOB ADVERTISEMENT
We’re HIRING!!

Training Manager
This is very great opportunity for the individuals to work wit Luxury and famous Hotel Savoy
and become part of Savoy. This position is for skilled and qualified individuals.
Working would be 5 days week and several facilities and appraisals also provided. Training
and developments sessions also provided in order to understand the work. Last date for
applying on this opportunity is 10 April, 2021.
Pay and Benefits
 Salary on the basis of the
qualification and ability
 30 days of yearly leaves
will be provided
Contact us today
The interested candidates can share their resume or CV on
our mail: [e-mail]
Hotels manager are much responsible for handling and tackle the workers and also for
coordinating, marketing, planning services like accommodation and catering facilities and
amenities (Inuwa, 2016). There are several types of skills and qualification required in training
managers for maintaining the direction of organisation.
 Determine and identify the requirements of the company by job analysis, career path with
the managers.
 Develop and enhance the group training strategies and planning that represent the
requirements of the business.
 Effectively handle and manage the environment of the company and the budget of the
training in order to maintain the financial stability of the company.
 Excellent communication, verbal, written skills required.
 Most innovative and creative mindset in order to developed the unique strategies for the
company.
 Minimum 2 year work experience is required for this opportunity.

 Skills of motivating the other people in order to enhance the efficiency of the
organisation so that they can get positive and amended outcomes for the company.
 Bachelor's degree is required for this position.
There are some management skills also required for this position. Management skills is described
as capabilities and skills that should acquired in the person in order to accomplish the task and
achieve their goals and target in the company (Johnson, 2016). Management skills involve the
capabilities and capacity to perform different task and avoiding risk factors from the company.
So there are different kinds of management skills which are mentioned below:
Technical skills: Technical skills include that skills which provide the ability and
information to apply a different techniques to accomplish their goals and aims in the Savoy
company. Technicals skills not only include the machines and software or any production
equipments but also required a skills to upgrade and boost the sales of the company and develop
different techniques for attracting the consumers towards the company. Technical skills is much
important because now a days everyone wants innovation and unique services and products.
Conceptual skills: These skills include the ability and information for developing and
formulating the thoughts and ideas. This skills support the company and managers as well to
effectively forecast the barriers and risk factor which may faced by the company in future.
Human and interpersonal skills: This skills showcase or represent the ability of the
managers to interact with the others and work effectively in the company so that they can build
the better relationship with their employees and consumers.
3. Synthesise and conceptualise the process of Performance Management within the hospitality
industry to assist organisations to minimise staff turnover, identify training needs and
enhance promotions.
Performance management system is a method for the is a concept for analysing and
tracking the performance of the workers. permits the company or the organisation to assure that
the employees and the sectors across the company are operating effectively towards
accomplishing their goals and aims of the business Any company or any organisation are
continuously looking for better and amended opportunity in order to evaluate the performance of
the workers (Kache, and Seuring, 2017). The aim of the performance management is to improve
and develop the environment of the company in order to improve the performance of the workers
it also locate the workforce and individual aims with the use organisational goals. Performance

management is it tool or is a equipment that help the organisation to move from broken annual
performance review to constantly and frequent feedbacks however selecting the correct
performance management software is a obstacle in itself(Schneider, Okello and Lehmann, 2016).
There are several features of performance management system that help the company to improve
their performance and grow in the market and these features are mentioned below:
Past performance details : performance management system format the managers and the
workers to analyse and review their achievements and disadvantages and cons to analyse their
current performance and past performance in the company it also represent how they have
performed in the company against their profile and their objectives in order to accomplish their
goals and aim for the year.
Feedback mechanism: it's very better and amended performance management equipment
involve several types of sections for capturing and analysing 360 degree feedback on the
performance of the employees and their work.
Ratings and scores: in this feature a person or individual will make them able to give themselves
ratings and to their team performance and a better performance management equipments will
also help the company and also give permission to the company or any organisation to make
these options that help the company to increase their performance level and give ratings to their
performance.
Savoy Hotel Company are trying to improve their performance and also identify their
needs of training and development in order to increase the performance of the company because
better and the wide benefit or advantage of conducting training and development programs is to
analyse the quality and effectiveness of the employees in order to game and improve the
productivity of the company (King and Fitzgerald, 2016). The organisations are operated in
directed by the individual and the human beings it is because of the humans and individual that
their goals and aims are set and their objectives are realised the performance and the operations
of an any company is dependent on the total number of the members and their performance of
the employees most essential resources and the most required resources of the competitive
advantages of any organisation is human resources management team.
Management by objectives: in this method the where managers and the leaders of the company
or the workers also together evaluate and determine the plan and communicate with their aims
and targets in order to concentrate on the appraisal period after analysing and setting their goals

leaders and employees is going to going to discuss periodically in order to control the progress
and achieve their set objectives and aims which are made by managers. To ensure the success in
the growth of the company, the management by objective model required to be embedded in the
company for setting their goals and for appraisal procedures by setting MBO Management by
objectives into the process of performance management comma and Organisation can improve
and develop the commitment of the workers and amplify chances for aims achievement and
enable workers to you think proper and innovative.
360 degree feedback: this is a multidimensional performance appraisal concept which determine
and measure the employees by applying feedback which are gathered from the workers circle or
staff like managers, consumer’s and leaders (Ladkin and Buhalis, 2016). This concept helps the
company to make clear an appropriate understanding of an person competence and their
performance. By using 360 degree feedback it will help the company or raise the employee’s
awareness and consist 10 of how they operate and perform in the company in how it will create
impacts on the stakeholders. it will also motivate the workers to invest in self-development
programs and improve themselves in order to give their best towards the company.
Psychological appraisals :In this method it help the company on the leaders to understand and
identify the hidden potential and the effectiveness of the workers .this method is concentrate on
evaluating and examine the existing and future performance of the employees as compared to the
past work these kinds of method are applied or used to examine the major components of an
workers performance like cognitive abilities leadership skills the personality traits, interpersonal
skills in some other that which are connected to same.
Human resource accounting method: this is the method which is used to analyse an exam mine
workers performance by the monetary advantages. It is acquired by comparing and analysing the
cost of retaining in worker and the monetary advantages in company has determined from that
particular worker.
There are several kinds of benefits of using performance management in order to
minimise Staff turnover rate and improve the performance of the employees and also in order to
identify the needs of training and development in the company. Savoy hotel are using the
performance management system in order to get the advantages. Performance management
highlight the requirements of the training and development programs (Manalu, 2019). It will
help the company or the manager to boost and upgrade the moral of the employees so that they

can work effectively with more interest and get better outcomes for the company. It also supports
the company to identify the right worker for the promotion and for the appraisals. Performance
management system also supports work process planning and strategies which are made by
managers of the company. It will also help the company to minimise the challenges which are
faced by human resources team in order to become effective and improve the staff turnover rate.
It also helps to deliver better and wider worker autonomy and raise worker retention.
4.Critically analyse and revise two existing HR policies and practices from your organisation and
communicate to all employees.
Human resources policies lay down the criteria of decision making in line with the entire aim of
the company in the terms of human resources management these policies are developed by the
HR manager in the organisation with the top management to assist and support the managers at
different level to deal with the individuals at the workforce. The development of HR policies
support the company to analyse and demonstrate externally and internally that it reach with
diversity, training and their commitments. There are several policies of HR department which is
followed by Savoy hotel in order to overcome the challenges and problems which is facing by
the human resources management team.
Recruitment and selection policy: the basic and the major policy of recruitment and selection is
too sure that correct candidate is hired and follow the correct procedure for hiring and selection
of the candidate. It is much required for the company to maintain the a sync among the hired
people and the values, goals aims, and philosophy of company(Martin and Siebert, 2016). There
are few things which are included in recruitment policy and which is the purpose of the
recruitment, scope, the core principles. Recruitment and the selection process in which job
description and an individual specification is also there . After that selection of the people in
which shortlisting induction interviews these kinds of activities are involved after those
responsibilities factors are focused by recruitment policy. The policy of recruitment and selection
is a statement of rules and also outlining that how the company should conduct there process of
recruitment and selection.
Stress management policy
the aim of this policy is to describe work-related or any tasks which is related to stress and
determined a corporate approach to the management of stress in the organisation. The policy of

stress management caters a structure in order to help the leader’s, workers and managers of the
company to manage and deal with the problems and obstacles that are facing by them and arising
by the stress which is related to work. The policy of stress management is also support the
workers to deal with the issues and manage them accordingly in order to maintain the
effectiveness in the company. It is very important and required for the company to follow each
policies and principles. By considering those laws and policies an organisation Savoy is make
them capable to work effectively and smoothly(Nathaniel, 2020). By applying these policies and
laws in the company it will also minimise the chances of conflicts, safety, partiality and many
more factors also. There are few policies which is made by the government to maintain and
taking care the safety of the employees in the workforce and those policies are mentioned below:
 Health and Safety at Work Act 1974
 Management of Health and Safety at Work Regulations 1999
 Equality Act 2010
 Employment Rights Act 1996
 Employment Act 2002 (Dispute Regulations) 2004
 Data Protection Act 1998
These are the policies which are made for the organisation in order to direct and run their
business smoothly and continuously without any problems and obstacles. These policies help the
managers and employees to maintain the decoration and discipline in the company. These
policies also sure the employees of the company about their safety and security so that they can
feel more valued in the company and enhance their interest level towards the work. This also
improves the effectiveness and productivity of the company.
CONCLUSION
From the above mentioned report it has been concluded that, HRM is very important for
the company. As human resources management team cater so many different opportunities to the
company and also help the company to gain competitive advantages for the organisation. There
are so many challenges and problems are facing by the human resources team in the Savoy
company regarding talent management, stress management, and effectiveness of the employees.
So this report considering performance management system in order to overcome the challenges
and problems which are facing by the company and also show few policies that help the

employees to feel safe and assure about their job and responsibilities in the organisation. In the
end its is summarise that HRM is much important part of the company so its is very essential to
manage the department effectively in order to get more opportunities.

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